Customer Service Sales

jw ward III

Email: ********@**-*******.***

Address:

City: milton

State: WA

Zip: 98354

Country: USA

Phone: 206-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accountable wireless specialist demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process.

Educational Background:

High School Dipolma from Sierra High, Manteca CA 1/2001 to 6/2007 (Gen Ed)

Job History / Details:

Career Focus

Accountable wireless specialist demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process.

Summary of Skills

Cash handling and management

Highly customer service-oriented

Goal-oriented

Self-sufficient

Positive and friendly

knowledge of wireless rate plans

RQ4

android OS

ios

cell phone knowledge

Commissioned sales

Efficient data entry

Typing speed 50 WPM

Sales experience

Barcode scanning

Friendly demeanor

Strong work ethic

Accomplishments

Fulfilled all supervisory duties when Store Manager was on vacation.

Product Marketing

Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.

Professional Experience

June 2012 to August 2012

CC COMM AUBURN, WA

Sales Rep

Sold cell-phones and rate plans

working one on one with customer

Gaining customer agreements

opening and closing the store

inventory counts

RQ4

March 2012 to July 2012

Acs Federalway, wa

Customer service Rep

Effectively managed a high-volume of inbound and outbound customer calls.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Addressed and resolved customer product complaints empathetically and professionally.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

January 2011 to January 2012

Smart Wireless/ Arch Telecom auburn, wa

Sales Rep

Consistently hit and exceeded sales goals by 20 percentage .

Sold cell-phones and rate plans

gaining customer agreements for 2 yr contracts

open and closed store.

maintaining strong customer relationships

Education

2007 Sierra High Manteca, Wa

High School Diploma Gen Ed

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