Customer Service High School
Resume:
Doug Oakland
Email: ********@*********.***
Address:
City: Nashville
State: TN
Zip: 37214
Country: USA
Phone: 507-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Energetic bartender with six years experience in a busy, high volume bar. Strong reputation for excellent customer service, also over 3 years of barbacking experience.
Educational Background:
High School Dipolma from Kingsland High School, Spring Valley MN 1/2001 to 6/2002 (General)
High School Dipolma from Chippewa Valley Tech, Spring Valley MN 1/2001 to 9/2012
Job History / Details:
Summary
Energetic bartender with six years experience in a busy, high volume bar. Strong reputation for excellent customer service, also over 3 years of barbacking experience.
Highlights
Exemplary customer service
Rapid order processing
Friendly and enthusiastic
Intervention Procedures (TIPS) Certification
Alcoholic Beverage Commission Seller/Server Certification
Bartender Mixology Certification
knowledge of micros and Aloha computer systems
Rapid order processing
over six years of bartending, serving, and bar backing in high volume resteraunts, sports bars and night clubs
Experience
January 2005 to September 2008
Westfire Bar and Grill Rochester, MN
Bartender/Barback
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Routinely checked identification of patrons purchasing alcoholic beverages.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Effectively handled customer complaints and special requests.
Accurately balanced cash register at all times.
Set up bar for operation, obtained cash bank and stocked the service bar.
Set up storeroom and work areas to allow easy access to stock items.
Quickly mixed a variety of simple and complex cocktails.
Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
Cut, sliced and peeled perishable garnishes and fruits for beverages.
Mixed and poured juices according to projected business.
Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area.
Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.
Sliced and pitted fruit and filled ice bins with crushed or cubed ice.
Wiped down counter areas, sinks and floors to maintain a clean and safe work station.
January 2012 to May 2012
Baileys Antioch, TN
Bartender
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers.
Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
Routinely checked identification of patrons purchasing alcoholic beverages.
Maintained a consistent, regular attendance record.
Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
Provided prompt, efficient, friendly, and quality service at all times.
Accurately balanced cash register at all times.
Set up storeroom and work areas to allow easy access to stock items.
Maintained stock levels to prevent shortages of critical items.
Promoted positive customer and associate relations through courtesy, service and professional appearance.
Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.
Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
Carefully organized liquors, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.
Sliced and pitted fruit and filled ice bins with crushed or cubed ice.
Participated in bar incentives and contests to drive sales and promote the venue.
Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
December 2010 to March 2011
Brunswick Zone XL Lakeville, MN
Bartender
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Effectively handled customer complaints and special requests.
Maintained a consistent, regular attendance record.
Accurately balanced cash register at all times.
Set up bar for operation, obtained cash bank and stocked the service bar.
Maintained stock levels to prevent shortages of critical items.
Quickly mixed a variety of simple and complex cocktails.
Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
Operated credit card machines correctly and quickly.
Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area.
Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.
Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
August 2011 to December 2011
Bears Den Sports Bar and Eatery Byron, MN
Bartender
Greeted all customers, recorded correct orders and performed cashiering duties.
Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.
Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.
Sliced and pitted fruit and filled ice bins with crushed or cubed ice.
Carefully organized liquors, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.
Cut, sliced and peeled perishable garnishes and fruits for beverages.
Adeptly retrieved orders from storeroom.
Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers.
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Education
02 Kingsland High School Spring Valley, MN
High School Diploma General
Chippewa Valley Tech Eau Claire, WI
Marketing
References
Patrick Bodman
Bar Manager Bailey's Sports Grille
Brad Olson
Bar Manager Westfire Grille
Katy Parrish
Manager Tequila Cowboy
Brittany Klein
Bartender Nashville Crossroads
Danielle
Manager Honky Tonk Central
Contact this candidate