Customer Service Sales
Resume:
Justin Payne
Email: ********@*********.***
Address:
City: Richmond
State: VA
Zip: 23233
Country: USA
Phone: 804-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
I am a reliable Customer Service Representative with proven track record in demanding sales and account management environments. Personable and responsible cashier with six years of experience working in fast-paced environments. I am a solid team player with great positive attitude, but also perfectly capable and comfortable working on my own
Educational Background:
High School Dipolma from Virginia Commonwealth University, Richmond Int Airport VA 1/2001 to 8/2012 (Psychology)
Job History / Details:
Career Overview
I am a reliable Customer Service Representative with proven track record in demanding sales and account management environments. Personable and responsible cashier with six years of experience working in fast-paced environments. I am a solid team player with great positive attitude, but also perfectly capable and comfortable working on my own
Reliable Customer Service Representative with proven track record in demanding sales and account management environments.
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
May 2009 to August 2011
Living Well Today International Richmond, VA
Inventory Manager
Prepare invoices, reports, memos, letters, financial statements and other documents, read and analyze incoming memos, file and retrieve corporate documents, prepare responses to correspondence and perform general office duties.
Earned management trust by serving as key holder, responsibly opening and closing store.
Described product to customers and accurately explained details and care of merchandise.
Assisted customers in person and via telephone.
Computed accurate sales prices for purchase transactions.
Communicated with vendors regarding back order availability, future inventory and special orders.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Operated a POS system to itemize and complete an average of forty customer purchases a day.
Assisted customers with store and product complaints.
August 2008 to May 2009
Hollywood Video Richmond, VA
Shift Leader
Earned management trust by serving as key holder, responsibly opening and closing store.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Maintained cleanliness and presentation of stock room and production floor.
Dedicated to continuously improving sales abilities and product knowledge.
Provide customer service
Resolve customers' service or billing complaints
Solicit sale of new or additional services or products
Determine charges for services requested
Collect deposits or payments and Confer with customers by telephone or in person
Educational Background
2012 Virginia Commonwealth University Richmond, VA
Bachelor of Science Psychology
Trained in computer application such as Microsoft Office and SPSS.
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