Customer Service High School

Brandon Douglas Heihn

Email: ********@******.***

Address:

City: Houston

State: TX

Zip: 77047

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am an energetic and reliable office manager skilled with working with a diverse group of people. I have worked in the customer service industry for 10 years in many different settings. I pride myself in being a results-driven employee with proven ability to establish rapport with clients.

Educational Background:

High School Dipolma from Los Alamos High School, Los Alamos NM 1/2001 to 6/2002 (High School Diploma)

Job History / Details:

Career Overview

I am an energetic and reliable office manager skilled with working with a diverse group of people. I have worked in the customer service industry for 10 years in many different settings. I pride myself in being a results-driven employee with proven ability to establish rapport with clients.

Skill Highlights

Training development

Cash management

Store maintenance

Multi-line phone usage

Adaptability

Strong organizational skills

Creative problem solver

Excellent communication skills

Schedule management

Self-starter

Attention to detail

Critical Thinking

Conflict Resolution

Strong Client Relations

Fast Learner

Listening Skills

Core Accomplishments

Management

Created new departmental procedures manual.

Assessed organizational needs.

Played an instrumental role in increasing customer satisfaction ratings as Customer Service Manager.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent on going issues.

Consistently received positive feedback from clients and created repeat business by developing long-term relationships with customers.

Handled client complaints while maintaining a positive experience for all clients.

Recognized as a top customer service associate and traveled to help open new stores and train new associates in store policies and procedures.

Professional Experience

April 2009 to Current

Meadowlake Pet Resort Houston, TX

Customer Service Representative/Manager

Managed team of 6 professionals.

Partnered successfully with owner and Director to produce procedures for all client based operations.

Developed department's incentive performance plan which motivated staff and resulted in an increase in sales.

Trained, coached and mentored staff to ensure smooth adoption of new programs and policies.

Greeted customers to ascertain what each customer wanted or needed.

Worked as a team member performing front desk duties, sales and cleaning while providing excellent customer service.

July 2008 to April 2009

BJ's Restaurant and Brewhouse Pearland, TX

Server

Opened new restaurant in Pearland Town Center.

Demonstrated multi-tasking skills in a very high-paced work environment.

Consistently provided professional, friendly and engaging service.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Performed other tasks as assigned by managers and supervisors.

August 2007 to March 2008

Farmers Insurance Group Austin, TX

Customer Advocate

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Effectively managed a high-volume of inbound and outbound customer calls to and from Farmers Insurance agents, policy holders, and government officials.

Provided accurate and appropriate information in response to customer inquiries regarding policy details and billing.

Accurately documented, researched and resolved customer service issues and made adjustments to policies and accounts for customers.

Developed effective relationships with all call center departments through clear communication.

June 2006 to July 2007

Rooms To Go Austin, TX

Floor Salesperson

Greeted customers in a timely fashion while quickly determining their needs.

Recommended merchandise to customers based on their needs and preferences.

Built relationships with customers to increase likelihood of repeat business.

Consistently hit and exceeded sales goals.

Salesperson of the month on multiple occasions.

June 2004 to May 2006

Rooms To Go San Antonio, TX

Office Assistant

Served as liaison between customers, store personnel and various store departments.

Earned management trust by serving as key holder, responsibly opening and closing store.

Answered questions regarding store and products, while maintaining knowledge of current sales and policies.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Was given the role of Lead Office .Assistant from March 2005- June 2006 and promoted to sales in June 2006

Education

June 2002 Los Alamos High School Los Alamos, NM

High School Diploma

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