Customer Service Administrative Assistant

Susan Pickering

Email: ********@*************.***

Address:

City: Mesa

State: AZ

Zip: 85206

Country: USA

Phone: 641-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated, personable business professional with college degree focusing in Administrative/Clerical. Flexible and versatile able to maintain a sense of humor under pressure. Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Educational Background:

High School Dipolma from Stratford Career Institute, VT 1/2001 to 9/2012 (Medical Assistant)

High School Dipolma from Indian Hills Community College, VT 1/2001 to 9/2012

High School Dipolma from Indian Hills Community College, VT 1/2001 to 9/2012

Job History / Details:

Career Overview

Motivated, personable business professional with college degree focusing in Administrative/Clerical. Flexible and versatile able to maintain a sense of humor under pressure. Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Skill Highlights

Telephone skills

Problem resolution

Administrative support

Meet deadline

Microsoft Office skills

Spreadsheet development

Administrative operations

Customer service

Scheduling

Schedule management

Knowledgeable in [administrative function]

Meets/exceeds goals

Self-starter

Project planning

Attention to detail

Data entry

Organizational Skills

Core Accomplishments

Computer Proficiency

Created PowerPoint presentations that were successfully used for business development.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Professional Experience

September 1988 to Current

Brighton, Iowa

Floral Designer

Owned and operated a wedding floral business.

I met with brides and would go over with them what they wanted as far as flowers and decorations for their special day.

I must also know the names, seasonal availability, and how long they will stay fresh.

Designers must also keep up-to-date on the current fashions and styles in floral design while at the same time understand the traditions of using certain flowers for weddings.

I had accounts receivable and payable to keep track of and make sure that they came out at the end of the month.

May 1990 to October 2011

Brighton, Iowa

Social Worker

Manage schedules and logistics for family of five.

Balance priorities to create and implement budget.

Negotiate with suppliers.

Pay invoices.

Reconcile accounts.

Arrange for home and vehicle maintenance and repairs.

Maintain clean home and clean clothes for family.

Plan and create dinners to entertain mate's employers, colleagues, clients, and prospects.

Collaborate with mate to manage investments.

January 2003 to August 2004

Budget Lot Ottumwa, Iowa

Sales Assistant

Developed new customer relations through telephone contact and sales activity, by producing a newsletter every month and sending it out to current customers and perspective customers.

Inputting, current inventory into the computer and keeping it updated.

Assisted in everyday office duties, greeted customers on the lot, answer phones, file and organize, take messages, run errands, operate office equipment like copier and fax machine.

Keeping the office tidy and clean.

Attaching sale price tags to cars review mirrors or writing it on the windshields with special markers.

Keeping up to date with special promotions and putting up displays.

September 1985 to December 1988

Fairfield Dental Clinic Fairfield, Iowa

Office Assistant

Specific duties such as manage day to day operations of dental office review the office for a neat, professional appearance and make necessary changes, check the daily schedule for accuracy and post it in all treatment rooms, answer and respond to telephone calls with professionalism, ensure that HIPPA Notice of Privacy Practices Notice is on display.

In patient management greet and welcome patients and visitors to the practice, check in patients verifying and updating patient information, confirm the next day's appointments, schedule patients for return visits.

In records management gather and accurately record insurance information from patients, accurately file patient information; see that records are stored securely With Insurance make sure patients insurance information is up to date at all times, submit treatment plans for predetermination of benefits prepare claim forms for patients with dental insurance, mail or electronically submit claim forms.

There were also accounts receivable and mo.

Education

2012 Stratford Career Institute,

2007 Indian Hills Community College Ottumwa, Iowa

Information Health Technology

2007 Indian Hills Community College Ottumwa, Iowa

Associate of Arts Business

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