Customer Service Manager
Resume:
Kathy Silver
Email: ********@***********.***
Address:
City: Kansas City
State: MO
Zip: 64151
Country: USA
Phone: 913-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated manager and Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from Apopka High School, Apopka FL 1/2001 to 6/1974 (Business)
Job History / Details:
Career Overview
Dedicated Manager and Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skill Highlights
Top sales performer
Fast learner
Strong client relations
Professional Experience
November 2010 to August 2012
Internet Escape Fayetteville, NC
owner manager accounting
Owner of two Internet Cafes with a staff of 12 full time employees. Did all of the schedules for employees, payroll, accounting and finance for the business. Interface with vendors for weekly reports. Ordered all supplies.
September 2009 to November 2010
Dillards Raleigh, NC
Lancome Beauty Advisor
Transfered from Overland Park Ks to Raleigh NC. Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences.
Placed special merchandise orders for customers.
Contacted other store locations to determine merchandise availability.
Scheduled makeovers. Skincare consultations.
May 2007 to September 2009
Dillards Overland Park, KS
Lancome Beauty Advisor
Transfered from Dallas, TX to Overland Park, KS. Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences. Scheduled makeovers for our counters make-up artist on staff. One on one skincare consultations. Presell for GWP. This was a million dollar counter . Made Pace setter for three years while being at overland park .
January 2003 to May 2007
Dillards Dallas, TX
Lancone Counter Manager
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Placed special merchandise orders for customers.
Contacted other store locations to determine merchandise availability.
Built relationships with customers to increase likelihood of repeat business.
Presell for GWP. one on one consultations for skincare and makeup. Do makeovers . Trained new employes at counter. Had meetings with Lancome Account AE . Monthly visual for counter
January 2002 to January 2003
Premier Systems Inc Richardson, TX
Accounts Receivable
Assisted in the implementation, design, and set up of OMD database for Premier Systems, Inc. Created all new customer accounts for OMD database. Invoiced all customers, and built customer contracts for all equipment. Closed all supply orders for billing customers. Customized multi-meter contracts for all color accounts. Keep track of all customer meter readings for all billing cycles (monthly,quarterly, and annually). Maintained Equipment locations and id numbers. Assisted in dispatched in closing calls.
May 2000 to January 2002
Dillards Mesquite, TX
Customer Service / MIDD Director
Fill special orders from other stores. Contact other stores to fill orders on site.Interface with customers for Billing problems and payments . Did gift wrapping . Answered Switchboard
March 1990 to August 1995
Lucent Tech Mesquite, TX
Inventory Control
Worked history sheet everyday for part counts. Worked pulling and kitting jobs for runs when needed. Worked on line when needed. Worked one on one with supervisor to make sure work and orders were filled in a timely manner. Floated around from Dept to Dept when needed.
June 1979 to November 1989
Texas Instruments Dallas, TX
Financial Systems
Worked one on one with financial analyst for all of their data entry. Gave training classes for certain financial systems reports and labor system. Did all of the interface between the financial system programmers
Education
1974 Apopka High School Apopka, Florida
High School Diploma Business
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