Customer Service Assistant

Transportation/Logistics (Roseville, CA)

Date: **12-09-25, 1:31PM PDT

********@*****.***

Orris "Joe" Alire, Jr.

********@*****.***

Summary of Qualifications

A versatile and dedicated professional with extensive experience in coordination of personnel, inventory control, cost containment, dispatch, and customer relations. Strong interpersonal abilities supported by excellent communication and organizational skills. Known for collaborative leadership, multi-tasking, creativity and enthusiasm. Specific areas of expertise include:

Management

Coordinated the shipping and receiving of international cargo, up to 30 vessels per week, including leasing and assigning containers, hiring and dispatching staff, arranging trucking/airlines/rail transportation and real time tracking of all shipments.

Prepared, received and approved customs documents for arriving and departing ships for some of the busiest ports in the USA.

Facilitated smooth entry and exit from port which required representing the ship's owners and assisting the Captains of both the ship and the port.

Direct supervision of up to 20 vessel agents.

Reviewed the work of all vessel agents assigned to my ships to assure compliance with both state and federal regulations.

Initiated and maintained all Standard Equipment Interchange Agreements and verification of current liability insurance for all contracted trucking companies.

Budget/Finance

Managed all port and terminal usage fee, fee schedule, billing and collections.

Approved and processed all equipment, transportation and labor related invoices.

Developed an extensive inventory control system that assured the greatest return on investments.

Responsible for daily bank deposits of up to $100,000.

Determined fees, designed, wrote and edited Tariff schedules for 3 major harbors.

Preformed night auditor duties for several large hotels; reconciled room, bar and restaurant receipts.

Human Resources

Responsible for personnel files, approval of staff time sheets, review of overtime and expense reports, maintenance of safety log and facilitating injury/accident reporting and follow-up.

Coordinated and taught, new employee orientation, personnel policies and procedures, appropriate regulatory mandates and the safety certification program.

Supported hiring and firing including all follow-up to ensure compliance with state and federal labor laws.

Customer Relations

Served as one of the primary interfaces with clients; 30 different steamship lines, both cargo and passenger.

Developed and maintained long term relationships with hundreds of vendors throughout the United States, Canada and Mexico.

Coordinated customer service programs for staff and coached employees through difficult customer interactions.

Federal/State Regulatory Mandates

Full knowledge of US Department Imports, Customs and Border Protection Regulations.

Full knowledge of Federal Code of Regulations.

Working knowledge of US Immigration requirements.

Working knowledge of US Department of Agriculture mandates.

Hazardous Material Certification.

Other

Website creation (SiteSpinner), and Blogs.

Microsoft Outlook, IBM, VILDEN, TCON.

Notary Public.

Employment History

2011 -- 2012 Summit Almonds, LLC -- Customer Service Representative.

1999 -- 2008 General Steamship Corporation, LLC -- Executive Assistant/Operations Assistant.

1996 -- 1999 Gulf and Atlantic Maritime -- Equipment Control/Intermodal Operations.

1994 -- 1996 Pacific Express Agency -- Assistant Equipment Manager.

1990 -- 1994 Lykes Bros. Steamship Company, Inc. -- Intermodal Operations.

1987 -- 1990 P & E Terminals Co., Inc. -- CFS Office Supervisor.

References

Available upon request.

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