Customer Service Representative

Michael Chin

**** **** ***. ** ? Seattle, WA ****5 ? 206-***-****

E-mail: ********@******.**********.***

EDUCATION:

Bachelor of Arts in English, with a concentration in writing, and Minor in Communications; College of Arts and Sciences, University of Washington; Seattle, WA (1999)

FCC commercial radio license for Radio Broadcasting and Production; Yakima Valley Skills Center; Yakima, WA (1991)

WORK EXPERIENCE:

Data Entry Specialist &emdash; Qwest Communications; Seattle, WA (2001 - present)

Responsible for the transition of Qwest.net internet service to MSN.

Event Management &emdash; University of Washington, Department of Intercollegiate Athletics; Seattle, WA (2001 - present)

Responsible for the aiding and assisting of ticket holders and maintaining a safe and enjoyable environment.

Copy Clerk &emdash; Northwest Hospital; Seattle, WA (2001)

Responsible for the receiving, reproduction and delivering of business materials to their proper departments.

Sports Writer &emdash; Yakima Herald-Republic; Yakima, WA (1999 - 2000)

Job duties and responsibilities include the following:

? Make and receive telephone calls regarding different sporting events

? Event capsule/summary writing

? Statistical entry and updating

? Proofreading

? Internet and Associated Press information retrieval and research

Data Management/Clinical Assistant &emdash; Triumph Treatment Services, Community Drug and Alcohol Center (CDAC); Yakima, WA (2000)

Job duties and responsibilities include the following:

? Protect patient confidentiality

? Data entry, comparison, deletion, compilation, sorting, verification, collating and review

? Coordinate case plans with statewide ADATSA centers

? Compile new patient files and index to appropriate counselor

? File and retrieve patients' clinical records and catalog files

? Schedule all intake appointments into outpatient treatment

? Operate multiple phone-line system

Customer Service Representative &emdash; Rite Aid Pharmacy; Yakima, WA (1997-1998, 1999-2000)

Job duties and responsibilities include the following:

? Monitor and report daily cash flow

? Utilize interpersonal and telephone communication skills

? Maintain a clean working environment

? Plan and organize store displays

Customer Service Representative &emdash; Rite Aid Pharmacy; Union Gap, WA (1998-1999

)

Produce Clerk &emdash; Safeway Food & Drug Store; Yakima, WA (1995)

Responsible for ensuring quality control over perishable stock, assisting consumers, and maintaining a clean working environment.

Cashier and Kitchen Assistant &emdash; Jade Tree Restaurant; Yakima, WA (1987-1997)

Responsible for receipting cash and credit payments, monitoring and reporting daily cash flow, preparing food and supplies required for restaurant operations, and maintaining a clean and healthy working environment.

PERSONAL ATTRIBUTES:

? Extensive proofreading experience

? Proficient data entry (74 wpm)

? Strong computer background in Apple Works, Claris Home Page, NewsEdit Pro IQue, Microsoft Word, Corel Word Perfect, and Internet applications; emphasis on Macintosh, but PC proficient

? Efficient in the management and processing of heavy e-mail traffic

? Knowledgeable and experienced in Internet research and operations

? Experienced with Web site development and maintenance

? Conversant in video filmmaking, editing, and sound mixing

? Radio station reporting and production for on air personality, traffic and news -- KYSC FM

? Regular contributor to the "Letters to the editor" page of the Yakima Herald-Republic newspaper

? Responsible, dependable, and strong team player

REFERENCES:

Available on request

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