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Customer Service Human Resources

Location:
Kansas City, KS
Posted:
October 09, 2012

Contact this candidate

Resume:

Email address

aboue4@r.postjobfree.com

First Name Middle Last Name Suffix Maiden Name

Merle D Arthur N/A

Work Phone & Ext Toll Free Phone Fax Phone Home Phone

913-***-****

Cell Phone Pager Personal Web Site Address

913-***-****

Secondary E-mail

Address City, State

Zip

1101 West Cambridge Dr.

Kansas City KS 66103

Month/Year Hired Month/Year Left Total Years with Company

Jun 1976 Oct 1982 6

Office Division Title

Kansas City Audit Manager

Country Other Employment Details

(Previous positions, duties, or fun info)

United States

Company Name Position

FUJIFILM North America Corporation V.P., Division Controller

Company Web Site

http://

Company Size (employees) Est. Company Revenue Industry

251+ > $25,000,000 Manufacturing

Do you hold any professional certifications

(Separate with commas)

CPA

Other Current Employment Details

(Description of Position)

Birthday Marital Status Spouse's Name Anniversary

Jul 15 Married Debbie July 28

Children's Names & Ages

Ian, Tyler, Emily

c Copyright Andersen Alumni Association 2012. All Rights Reserved.

Resume MDA 7.doc

Merle D. Arthur

CPA aboue4@r.postjobfree.com Phone 913-***-****

7712 Quail Ridge, Parkville, MO 64152

Objective

Senior position with a dynamic, progressive, strong company in the K.C. area

Professional Experience

2005

PresentFUJIFILM North America Corporation Kansas City, KS

V.P., Division Controller

Graphic Systems Division from 2010

Division of over 600 employees and more than $500m annual sales legal, cost accounting

and general accounting, and 16 credit and collections staff for North America Division

along with below Sericol Unit duties. Active member of exec. mgmt. team.

V.P. Finance and Administration North America Sericol Unit

Duties expanded in 2007 to include Legal, Building Management, Human Resources, and

Customer Service - Manage all contacts with internal and external legal support groups in

U.S., Mexico, and Canada. Managed $2.5m HQ building renovation from start to finish

adding demonstration area and R&D labs. Active member on Fujifilm corporate teams with 15

U.S. Fujifilm companies results were reorganization of internal support departments into

shared services groups to better align internal service and save over $25m in annual

expenses.

Manage Finance, Accounting, Credit, Purchasing, & IT supervise 25 staff. Active member

of executive management team. Directed implementation of Web portal and Vendor Managed

Inventory systems. Results were better and quicker decision making, better control of

consignment inventory costs, and elimination of consignment write-offs. Implemented Gap

analyses and segment / geographical profitability measures and analyses to follow cost-to-

serve, segment profitability, and country profitability. Turned-around problem staff to

productive contributors. Reorganized IT department for better productivity. Instituted an

IT steering group to better plan projects and align work with company needs. Manage cost

accounting for 2 factories in NKC, MO.

Manage outside contacts for Banking, Tax, Audit, Legal and Insurance Coordinate with

service providers for North America and HQ offices in New York, U.K., and Tokyo. Results

were lower management, audit, and legal costs.

1982

2004DeLaval Inc. Tetra Laval, Inc. Kansas City, MO

V.P. Finance Region Americas & Pacific

Manage Finance, IT, Administration, & HR supervise all controllers in North America,

South America, Japan, Australia, & New Zealand (6 controllers). Provide analyses,

development, and follow-up for monthly results, estimating, budgeting, and annual business

plans. Results of better planning, more accurate forecasting, and improved results and

business control. Also results of on-time reporting and no surprises.

Manage IT departments in U.S. & Canada supervise 8 IT staff to support 12 factories, 10

retail stores, networks, and over 100 P/C s. Results are updates of all retail stores to a

common system (MAS90), integrated Canada and 2 factories into BPCS system, and

approval/implementation for new IT systems in Brazil, Argentina, and Japan.

Implementation of on-line order system available 24/7/365. Result of fewer order entry

errors and very high customer acceptance and utilization.

Treasury coordination and refinancing for Australia, Brazil, and Mexico. Equity

restructuring for Brazil. Result of proper debt/equity mix and change of focus for local

management to selling instead of financing and daily cash planning.

Training and implementation for all management in Region on strategic directions and

balanced score cards. Result of direct tie-in of compensation systems to corporate goals

and improved company profits and capital management.

Key role in acquisitions in Japan, Argentina, and Brazil. Directly involved in

negotiations, due diligence, final contract development, and integration into DeLaval.

Result was successful and profitable acquisitions and increased market shares.

U.S. V.P. Finance and Region Americas Controller

Manage Finance, Information Technology, Administration & Human Resources supervise 25

people and controllers for Canada, Mexico, and South America

Named Top Employee Performance Award winner for Region in 2000

Changed retirement plan from defined benefit plan to defined contribution plan. Result of

better control of company cost for retirement benefits, less consultant cost, and a better

program to attract and retain good employees. Also developed and administered a

Supplemental Executive Retirement Program for U.S. executives.

Changed all employee benefit plan providers and restructured employee/employer cost

sharing. Result of better service to employees, more benefits, and less total cost.

Instituted employee incentive programs for gain sharing and customer satisfaction index.

Results were these programs aligned all employees to company goals and profitability and

aligned employees with key customer satisfaction measures.

U.S. V.P. Finance and Operations

Manage Finance, IT, and Operations departments (warehouse, assembly, purchasing, and

customer service) supervise 60 people.

Direct involvement in acquisitions of 6 companies and President of 2 divisions. Worked on

negotiations, due diligence, final contract development, and integration into DeLaval.

Managed 2 of the acquisitions as president of these divisions a

manufacturing/engineering company and a wholesale / distribution company. Results - smooth

integrations, no loss of key employees, and profitable acquisitions.

Turned around a poor performing warehouse group to better efficiency, higher service

levels, quicker order turnaround, and better attitudes and performance.

Set standards for purchasing to lower purchase prices and get better delivery terms. Also

lowered freight costs and established freight pre-payment system to reduce internal

administration and audit freight bills. Managed cost accounting for factories in MO and

WI.

Managed fleet of 60+ vehicles. Changed lease provider and changed fleet policies. Result

of better fleet management, more auto company rebates, and lower fleet costs.

Implementation of activity based costing (ABC) analyses to analyze customer and product

contributions. Results were product emphasis adjustments and customer program changes for

improved company profitability.

Developed master dealer and dealer bonus programs. Results were improved dealer

(customer) loyalty and purchases of complete line of products.

Active involvement with customers on dealer programs, Dealer Advisory Boards, dealer

ambassador and conventions. Results were better closeness to customers and mutual

confidence between company and customers.

U.S. Controller and Finance Director

Manage finance and IT departments supervise 15 people

Implementation of BPCS system. Result to change from a multiple of unconnected IT systems

to an ERP system for entire company.

Managed a lease joint venture program with outside finance company. Results were

providing financing alternatives to customers and higher sales.

1976

1982Arthur Andersen & Co Kansas City, MO

Commercial Audit Manager

External audits for clients in manufacturing, retail, publishing, utilities, not-for-

profit, municipality, construction, benefit plans

Audit work for public companies including 10K s and 10Q s

Licenses and Affiliations

Certified Public Accountant, Missouri 1977

AICPA, MSCPA, Financial Executives International

Outside Activities

Centurions K.C. Chamber of Commerce leadership course

Board member of Synergy House Director, Treasurer, and Exec. Comm.

Riss Lake Homes Association President & V.P.

Active in local Boy Scout troop both sons earned rank of Eagle Scout

Board member of Young Life

Education

BSBA

with accounting emphasis - UCM graduated cum laude

Continuing education of 60 100 hours annually

References available on request



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