Hanna Kilburn

Email: aboucd@r.postjobfree.com

Address:

City: Kirkwood

State: MO

Zip: 63122

Country: USA

Phone: 314-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Friendly Sales Associate with over three years experience working in diverse retail and customer service environments. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.

Educational Background:

High School Dipolma from Kirkwood Senior High, Kirkwood MO 1/2001 to 5/1998 (science)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Friendly Sales Associate with over three years experience working in diverse retail and customer service environments.

Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.

Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.

Core Strengths

Floor set design and visual displays

Cash management

Local/state health laws

Shipping and receiving

Training development

Credit card processing

Strong organizational skills

Listening skills

Fast learner

Strong client relations

Trusted key holder

Exceptional communication skills

Store maintenance ability

Inventory control familiarity

Strategic sales knowledge

Adaptive team player

Visual merchandising proficiency

Training development aptitude

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Cashier

Achieved highest number of new credit accounts opened within one-month period.

Work Experience

February 2003 to December 2006

Too Brands Inc. chesterfield, mo

Limited too

Greeted customers entering the store to ascertain what each customer wanted or needed.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Excelled in exceeding daily credit card application goals.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Organized weekly sales reports for the sales department to track product success.Contributed to annual store sales of $1.7 million per year.Trained new employees by providing knowledge of specific store tasks and policies.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Reported sales growth on a quarterly basis.

Increased store sales by [percent] by upselling merchandise.

October 2004 to February 2005

Victoria's Secret st.louis, mo

sales associate/ key holder

Seasonal Holiday help in a fast paced high volume enviourment. Daily shipment prosessing. Hourly sales reports. Applying Makeup on clients in stores to sell new products. Floor sets

January 2002 to March 2003

st.louis community credit union st.louis, mo

teller

Member services, online banking, cash vault ordering cash, vault transferss, encoding checks, accounts payable, daily mail. Answering phone calls and emails. attended weekly training meeting

Educational Background

1998 Kirkwood Senior High kirkwood, mo

High School Diploma science

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