Customer Service Manager
Resume:
Nancy Carney
Email: abou8p@r.postjobfree.com
Address: **** ****** *****
City: Springfield
State: TN
Zip: 37172
Country: USA
Phone: 615-***-****
Skill Level: Management
Salary Range: 35
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Nancy Carney
8000 Legacy Drive Springfield, TN 37172 Phone: 615-***-**** E-mail: abou8p@r.postjobfree.com
OBJECTIVE:
As a hands on, well-rounded retail management professional, I have over 26 years of experience, effectively orchestrating multiple tasks and leading employees to maximize overall store performance. I have a strong work ethic driven by results and have the ability to focus on projects significantly impacting the bottom line.
Advance Auto Parts # 3670 Advance Auto Parts # 3350
General Manager
Oct 2006-Oct 2011 Oct 2011-April 2012
WORK EXPERIENCE:
Responsible for working with all employees to lead the store team and grow the retail business in conformity with the company`s 4 key strategies and 3 core values; maintain rapport with current retail customers in order to keep abreast of their needs, consistently providing professional, courteous and prompt customer service to both retail and commercial customers, utilizing parts experience and knowledge to insure complete customer satisfaction. Delegating or completing the marking and storing of parts in stockroom according to prearranged system assisting in managing inventory and the appearance of Parts Department; completing all required training materials, attending all scheduled company meetings, and meeting or exceeding all assigned sales goals or quotas, utilizing a strong knowledge of automotive systems, categories of merchandise, warranties, and company policies to make recommendations and suggestions to customers to gain their confidence and business, thorough understanding of automotive principles and the ability to diagnose problems and recommend solutions. Performing other assigned store duties that include, but are not limited to, stocking, cleaning, sales, customer service, cashiering, truck loading/unloading, delivering, inventory management, providing management leadership in problem solving, store budgeting, employment disciple, providing the day-to-day supervisor operations while maintaining a high level of customer service
Dollar Tree Inc. (Race-Tack 22,000 Sq. foot) Sept 2004-Oct 2006
General Store Manager
As the General Manager for one of the largest stores offered by Dollar Tree Inc., I was responsible for managing the profitable operation of a retail store with emphasis on recruiting, hiring, training and developing TEAM DOLLAR store associates in both operations and merchandising, performed all opening and closing procedures, implemented all operational and merchandising direction that is communicated from the Store Support Center, maintained a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers, assisted in the realization of your store's maximum profit contribution, protected all company assets while maintaining a high level of good customer service. Creative problem solving in the areas of; Associate Development, Maximizing Sales Potential, Controlling Expense and Shrink, Merchandise Display, and Store Signage Placement.
K-Mart Corporation 1985-2002
Store Manager
Over 17yrs, while working at numerous K-Mart stores across the States of Kentucky and Tennessee; I provided disciplined leadership which included setting clear expectations and holding the team and self-accountable for results. I was able to follow the playbook and the weekly walk processes to develop and prioritize action plans with timely follow up. Executed customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments. Selected, developed and managed performance of individuals and team members, measured by appropriate performance reports/scorecard, retention, internal promotions, training completion, and associate survey results. Attracted, hired and on-board store staff as measured by appropriate performance scorecard, retention and new hire survey results. Executed the client`s (brand/business) plan consistently across all departments and provide ongoing fact based feedback. Consistently delivered acceptable compliance scores as measured by District Manager in the Standards Based Store Visit & Client Commitment tools. Focused and invested time on customer facing activities and processes. Ensured the store was operationally certified and every associate was certified to do his/her job. Monitored and proactively addressed outliers, (e.g., customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance against plan and/or established standards). Embedded the Company return policy and Pledge of Fairness; Created and maintained a culture of winning that resonated with associates, while maintaining a high level of customer service.
EDUCATION:
Caverna Independent School District High School Diploma 2276 South Dixie Street Class of 1977
Horse Cave, KY 42749
Bowling Green Vocational School
1845 Loop Drive
Bowling Green, KY, 42101 270-***-****
1977-1979 Bowling Green Vocational School Auto Body repair
Lance Mullins Vince Vyvyan
Mike Hoormann Dewayne Hipchings
Lorie Choate Donna Butler
270-***-**** 615-***-**** 615-***-**** 931-***-****
*Awarded 1st Place for Best -Restore car and Muscle car show-
PERSONAL REFERENCES:
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