Engineer Customer Service
Resume:
Michael Murphy
Email: abou8d@r.postjobfree.com
Address: ** ******* ***
City: Norwood
State: MA
Zip: 02062
Country: USA
Phone: 781-***-****
Skill Level: Management
Salary Range: 100
Primary Skills/Experience:
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Educational Background:
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Job History / Details:
Michael Murphy 43 Concord Ave. abou8d@r.postjobfree.com Norwood, MA
SUMMARY
Results orientated medical device manufacturing professional with a well rounded career versed in product development, process engineering and manufacturing operations.
A highly effective change agent with extensive experience leading lean / six sigma transformations in manufacturing and transactional environments.
Strengths: Certified Lean Manufacturing Leader Leading the implementation of a lean culture throughout an organization Skilful in lean improvement tools: Kaizen Events, SMED, TPM, 5S, Value Stream Mapping, Visual Factory, Lean Management Systems, Lean Work Flow, KT Root Cause Analysis, Change Management Techniques Six Sigma variation reduction methodology, execution and lead of black belt level improvement teams. Training and coaching of individuals and groups Creative problem solving and process improvement solutions Leadership of technical and production line associates Project management of new product development, manufacturing and transactional process improvements
PROFESSIONAL EXPERIENCE
May 2010 to August 2012
Value Stream Manager
Beaver-Visitec International, 411 Waverley Oaks Rd., Waltham, MA
Responsible for the business performance of a manufacturing value stream, from suppliers to customers. High mix medical device value steam of 268 SKUs, 22MM units / year and $24MM in worldwide sales Led a cross-functional value steam team comprising of operations, engineering, materials and quality associates
Integrated new products from two acquisitions Team development and execution of continuous improvement projects Managed: supplier issues, production schedules, inventory levels, expense budget, associate performance, productivity and capacity needs, customer requirements; mix of make to stock and make to order products
March 2003 to May 2010
Lean Leader
Becton Dickinson Ophthalmic Systems, 411 Waverley Oaks Rd., Waltham, MA
Corporate headquarters.- 1 Becton Dr. Franklin Lakes, NJ
Established lean management teams to oversee the lean transformation for two manufacturing plants: Waltham, MA and Bidford, UK. Trained and coached associates and management from both facilities on lean manufacturing concepts and tools: Kaizen, SMED, TPM, 5s, Value Stream Mapping, Visual Factory, LDMS, Lean/ Six Sigma, continuous work flow, kanban pull systems, change management Facilitated 42 kaizen events (blitz) in five locations world-wide Led an associate level continuous improvement engagement team to train, coach and improve the lean culture Implemented an innovative visual problem and kaizen system factory wide Led a transactional six sigma program to improve new ophthalmic kit processing lead time in the UK plant
Reduced new kit generation lead time by 50%, number of data handoffs from 15 to 5
Documented Results of Lean Transformation:
Improved customer service, improved order line fill to above 95%, reduced backorders by 99%
Improved product quality, reduced customer complaints by 40%, reduced scrap costs by 60%
Improved floor space utilization, increased $ shipped/square foot by 28%, Increased clean room utilization by 9%.
Improved safety performance, reduced recordable accidents by 85%
Improved profits (OIBT) by 23% over six years
October 2000 March2003 Senior Process Engineer
Becton Dickinson Ophthalmic Systems
Responsible for overall engineering support for the Electrochemical Finishing and CNC grinding processes. Responsible managing the Engineering departmental budget Managed a staff of two engineers SAP implementation team member and super user for production planning and process industries module (PP-PI)
October 1996 October 2000
Process Engineer
Becton Dickinson Ophthalmic Systems
Responsible for the technical operation of an electrochemical finishing (ECF) operation in which surgical blade cutting edges are electrochemically honed. Led a team to improve the process for both product quality and efficiency. Increased capacity by 30% due to up-time improvements Led a project centered on the development of a matte finish ECF process. Resulted in an incremental sales increase of $1.25 million in the first year of release
March 1993 - October 1996
Product Development Engineer
Becton Dickinson Ophthalmic Systems
Responsible for the planning and execution of assigned product development and research projects with a primary focus on Ophthalmology devices. This involved team selection and leadership, project scheduling, budget and resource planning, product design and design validation, process validation, manufacturing transfer of technology.
August 1982 March 1993
Pilot Operations Supervisor
Becton Dickinson AcuteCare
Established and supervised a pilot operation group for the development, debugging, validation and transfer to manufacturing of new product processes. Trained manufacturing personnel on new processes. Fabricated product prototypes for market and performance evaluation. Administered the new product development programs for specialty surgical blades. Attended surgeons conventions for the purpose of identifying new product opportunities. Responsible for the introduction of new products in the surgical specialties of Ophthalmology, Orthopedics, Neurosurgery, Plastic surgery, and E.N.T.
August 1977-August 1982
Biologist
U.S. Army Research Institute of Environmental Medicine, Kansas St., Natick, MA
Conducted biological research on the pathological effects of heat stroke on liver using in-vitro animal models. Performed small animal surgery, light and electron microscopy and histology. Designed and conducted liver perfusion experiments. Performed animal cell culture techniques and obtained a professional certification in biological electron microscopy.
EDUCATION
B.S. Biology, minor Chemistry, 1977
Bridgewater State University, Bridgewater, MA
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