Manager Customer Service

Edward Edgar

Email: *********@********.***

Address: 146A wildwood Ln

City: Milledgeville

State: GA

Zip: 31061

Country: USA

Phone: 407-***-****

Skill Level: Management

Salary Range: 85

Willing to Relocate

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

EDWARD E. EDGAR

146A Wildwood Ln. Milledgeville, Ga. 31061 407-***-**** *********@********.***

REGIONAL MAINTENANCE MANAGER

Business Management / Cost Reduction / Equipment Installation & Repair / Turnarounds / Recycling

Fleet Maintenance / Coaching / Team Leadership / Customer Service / Vendor Relations / Safety

Using strong mechanical skills and expertise, together with a knack for troubleshooting and innovation, I have installed, refurbished and deployed all kinds of machinery. To improve productivity, ensure reliability and cut costs, I've devised successful maintenance programs. I have also enhanced quality of work and worker safety.

Blending technical expertise with strong team leadership, I turned around under-performing facilities, brought idle equipment on line, trained teams of technicians and achieved improved through-put in the shops I have managed. I have consistently obtained speedy and complete ROI on expensive and complex equipment for each employer.

Installing, testing, repairing and operating heavy machinery.

Managing equipment and fleet maintenance.

Improving quality, productivity and worker safety.

Leading teams of technicians to new performance levels.

Improving morale and training employees.

MBA, Business Management, University of Phoenix. I possess polished public speaking abilities, experience in leading large group meetings and excellent written and verbal communications skills. I analyze situations rapidly and excel at problem solving. Experienced in multiple remote shop location management (regional positions).

SELECTED ACCOMPLISHMENTS

Reducing equipment breakdowns to cut costs. S.A. Recycling's California plant and WM Hobbs NM area was operating inefficiently, equipment downtime was excessive and employee morale was low. Reorganized and redesigned shop and office layout and instituted quality control measures. Decreased breakdowns 45% and reduced costs 35%.

Bringing unused equipment online to improve ROI. S.A. Recycling had purchased an expensive bore alignment machine that was not being used. Discovered that technicians did not know how to use the machine. Created dealer training program for staff that saved $20K in align bore jobs and recovered machine investment in 5 months.

Opening and managing statewide repair facility. NationsRent in FL had huge amounts of expensive heavy equipment that could not be used because of disrepair. Opened shop, trained technicians and began process of repair and refurbishment. Surpassed all expectations, processing average of $750K worth of equipment monthly.

Remanufacturing machines to improve reliability and drive revenues. NationsRent had contract to remanufacture and rent back worn-out aerial lifts for a local power plant. Totally refurbished two 120-foot lifts per month, achieving two-year service life and netting the company $700K in revenue, plus additional contracts.

CAREER SUMMARY

General Manager, First Vehicle. Managed county repair facility for Baldwin county, Ga. Preventative maintenance, customer relations (county level), budget, vendor relations, safety, repairs, and personnel for fleet of 350 units.

District Fleet Manager, Waste Management ($17B dollar recycling company). Managed regional repair shops in the Hobbs, NM area. Managed personnel and equipment fleet for Mobil operations consisting of 30 collections trucks and other support vehicles.

Regional Equipment Maintenance Manager, S.A. Recycling (US subsidiary of global Simms Metal Management, a $7.5B metal recycling company), 2008 to 2009. Managed preventative maintenance operations for all mobile equipment in CA region, constituting 200 trucks and other pieces of equipment.

Owner, Conan's Consignments, 2008. Operated a profitable auction business that sold a range of consigned merchandise, including machinery, through a number of outlets such as eBay and Craig's List.

Maintenance Director, Total Septic, 2007 to 2008. Managed maintenance shop for this privately owned waste management company. Supervised diagnostics, preventive maintenance and repair for company truck fleet.

Shop Foreman, NationsRent, 1999 to 2004. Managed state-wide major repair facility in Florida, supervising complete rebuilds and major repairs to all company equipment, including mechanical and body re-painting.

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