Project Manager Technical Support
Resume:
*rd Daniel Habegger
Systems Administrator at NICUSA
Location
Austin, Texas Area
Industry
Computer Software
Overview
Current
Systems Administrator at Texas.gov - The Official Website of Texas
Past
Technical Contractor at Texas Mutual Insurance Company
PC Desktop Specialist at CEDRA Clinical Research
Technical Support at Counselor Systems / E-Tools Group
Help Desk at Austin Community College
Mac Genius at Apple
Technical Support at Time Warner Cable
Help Desk, Tier 2 at Apple
Internal Help Desk Specialist at Motorola Solutions
Automation Supervisor at Texas Department of Family and Protective Services
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Education
Austin Community College
Recommendations
3 people have recommended Daniel
Connections
114 connections
Public Profile
http://www.linkedin.com/pub/daniel-habegger/10/a16/417
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Summary
Accomplished Systems Administrator in the field of technology, having provided technical
expertise for Apple and Windows-based products, both hardware and software, in government
and private sectors. Extensive experience applying technical knowledge from several fields
to effectively manage and resolve tasks. Knowledgeable in the areas of management and
visual communications, furthering versatility.
Specialties
Apple Software/ Hardware Windows Software and Compatible Hardware Networking Call
Center
PC Component Installation and Troubleshooting Team Management Systems Imaging Data
Reports
Data Backup/Restore AD, Outlook and Exchange Technical Documentation/FAQs Process
Design Digital Imaging/Design/Illustration HTML/CSS Inventory ManagementExperience
Systems Administrator
Texas.gov - The Official Website of Texas
Government Agency; 51-200 employees; Internet industry
July 2009 Present (3 years 1 month) Austin, Texas Area
Providing hardware and software support for the 100+ Windows and Mac users at Texas.gov,
using a Remedy-driven ticketing system.
Asset management consisting of laptops, desktops, monitors, IP phones, and peripherals.
Setup new hires including system imaging, phone accounts, software installs, dispensing
equipment, mapping drives and printers and providing additional services as required.
Completing final stages of a laptop deployment cycle for 120+ laptops.
Setup and management of backups/restores using NetBackup, DLO, and Time Machine/Time
Capsule.
Creating and distributing technical FAQs and Walk-Throughs via Sharepoint.
.
Daniel has 3 recommendations (3 co-workers) including:
GROUP Christopher Bowman, Project Manager & Contracts and Alliances Manager, Texas NICUSA
3rd Ray Pierce, UX
Designer, Front End Developer, NIC Inc
.
Technical ContractorTexas Mutual Insurance Company
Privately Held; 501-1000 employees; Insurance industry
May 2009June 2009 (2 months) Austin, Texas Area
Designed and implemented a location-wide laptop memory and monitor upgrade project.
Performed software installs for end users.
Logically organized lab area with a mind for clear and concise equipment storage, as well
as assessing and disposing of legacy equipment.
PC Desktop Specialist
CEDRA Clinical Research
Privately Held; 201-500 employees; Research industry
September 2007February 2009 (1 year 6 months) Austin, Texas Area
Provided on-site and remote technical support to CEDRA s Austin and San Antonio
locations.
Provided technical assistance and maintenance for software on systems.
Documented and tracked issues to resolution using Track It ticketing system.
Managed Active Directory and Exchange accounts, including rights and mailboxes.
Technical SupportCounselor Systems / E-Tools GroupJune 2006September 2007 (1 year 4 months) Austin, Texas Area
Provided technical support and assistance for the company s clients and customers.
Installed and setup hardware, software, mail, printers and networking on-site or remotely
using Citrix.
Setup clients on the Postini mail-filtering service, from provisioning the accounts to
troubleshooting the client s mail servers, firewalls and traffic issues.
Setup customers on an in-house email hosting solution, providing assistance in migrating
email, administering accounts, rules creations, etc.
Documented issues and tracked to resolution using a proprietary ticketing system.
Help Desk
Austin Community College
Educational Institution; 1001-5000 employees; Higher Education industry
March 2006 June 2006 (4 months) Austin, Texas Area
Provided technical support to faculty, staff and students of Austin Community College.
Documented cases in Remedy ticketing system and escalated as required.
Mac GeniusApple
Public Company; 10,001+ employees; AAPL; Consumer Electronics industry
December 2005 March 2006 (4 months) Austin, Texas Area
Provided technical support for Apple software, hardware, networking and devices at the
Barton Creek Location.
Troubleshot, ordered, received, installed and returned service parts and components as
needed.
Created, updated and tracked cases to resolution.
Technical Support
Time Warner Cable
Public Company; 10,001+ employees; TWC; Financial Services industry
April 2003December 2003 (9 months) Austin, Texas Area
Resolved internet/network issues revolving around network compatibility, configuration
and driver installs, etc. Remotely setup and support convertor boxes.
Setup service calls and guided field techs as needed.
Help Desk, Tier 2
Apple
Public Company; 10,001+ employees; AAPL; Consumer Electronics industry
February 2001January 2003 (2 years) Austin, Texas Area
Provided technical expertise for support calls and cases being escalated from Tier One
Support. These generally required advanced knowledge and experience with Apple products,
policies and guidelines.
Created, tracked, assessed and managed cases via the Vantive ticketing system.
Kept current and familiar with Apple products, policies and guidelines through continual
training and research.
Made effective use of resources including Knowledge Base, labs and team leads to
excellent support.
Received PowerBook ASP certification.
Internal Help Desk Specialist
Motorola Solutions
Public Company; 10,001+ employees; Information Technology and Services industry
October 2000February 2001 (5 months) Austin, Texas Area
Provided remote and on-site technical support to Austin s Motorola Locations in Oak Hill
and Ed Bluestein.
Received technical support requests via phone and entered call data into Remedy ticketing
system.
Monitored and maintained trouble ticket queue and forwarded to specialized drop buckets
as required.
Aided in the development of training material used in a company intranet reference site.
Automation SupervisorTexas Department of Family and Protective Services
Government Agency; 5001-10,000 employees; Individual & Family Services industry
September 1998 September 2000 (2 years 1 month) Austin, Texas Area
Supervised Automation department at TDPRS s 24/7 Statewide Intake call center, including
managing department workload and scheduling to maintain 24/7 coverage, handling the
employee hiring and review processes and acting as liaison between SWI and Regional IT.
Maintained PC systems for Statewide Intake.
Created and maintained documentation and metrics regarding such things as staff
schedules, intake statistics and workload/time metrics.
Maintained tape backups of Novell and NT servers.
Used Symphony system to record and manipulate phone calls into Statewide Intake as
necessary
Skills & Expertise
Microsoft Office
Apple
Mac OS X
Mac OS
Mac
Windows 7
Windows XP Pro
Windows Vista
Dell Computers
Hardware Support
Software
Technical Support
Desktop Computers
Laptops
Active Directory
HTML 5
CSS
Help Desk Support
Supervisory Experience
Microsoft Word
Microsoft Excel
Ghost Imaging
Networking
Wireless Networking
Firefox
Internet Explorer
Safari
iPhone Support
MacBook Pro
Imac
Lightwave
3D Studio Max
Adobe Creative Suite
Digital Imaging
Illustration
Digital Illustration
Computer Graphics
View All (37) Skills View Fewer Skills
Education
Austin Community College
AAS, Design and Visual Communications, General
2004 2010
Courses consist of Graphic Design, 2D and 3D Animation, Basic Illustration, Digital
Imaging/Photoshop, CSS, HTML/XML, etc...
Recommendations For Daniel
Systems Administrator
Texas.gov - The Official Website of Texas
I had the benefit of working with Daniel while at Texas.gov. He provided me and my group
with solid system administration support. Regardless of the situation that he was tasked
to perform, he was always a very pleasant person who handled himself as a true
professional. He's a valuable asset to the NIC team. April 4, 2012
GROUP Christopher Bowman, Project Manager & Contracts and Alliances Manager, Texas NICUSA
worked with Daniel at NICUSA
Daniel is always ready to lend a hand to solve your technical needs. He goes the extra
mile to make sure that everything is dealt with and in working order before he's done.
He's consistently been a great person to work with. If he's ever been stumped by anything,
he's done the research to figure it out, and let the person affected know. He's a great
asset to have on any team. March 29, 2012
3rd Ray Pierce, UX Designer, Front End Developer, NIC Inc.
worked with Daniel at NICUSA
Daniel is one of the most knowledgeable technicians I have ever had the opportunity to
work with. Not only was he consistently able to quickly resolve hardware and software
issues experienced by my coworkers and me, but he was able to do so with expert
proficiency, whether the computer was a PC or a Mac. This breadth of knowledge, coupled
with an engaging personality and a strong desire to "do what's right", makes Daniel an
extremely valuable team member. I would not hesitate to offer Daniel a position at my
company, and I recommend him without reservation. March 27, 2012
3rd Terry Cowart, Technical and Process Architect, Texas.gov
managed Daniel indirectly at NICUSA
Additional Information
Groups and Associations:
Apple/Mac Enterprise Group Join
Austin High-Tech Join
IT Managed Services Join
Linked Local Austin, TX Join
Mac Book Pro and MB Air Business Users Join
Mac Support Join
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