Manager Customer Service

**** *. ***** ****, *******, Arizona 602-***-**** ********@***.******** E. Hepburn

Education

**** *.*. ******* **********, Mercy College, Dobbs Ferry, NY

**** *.*. **********, *** Jose State University, San Jose, CA

1984 A.A. Liberal Studies, Evergreen Valley College, San Jose, CA

Experience

2010- Macys, Inc.

I am presently working as a part-timesales associate for Macys, Inc. My duties include

general

sales, merchandising, customer service, and retail promotions.

2000-2010Web Developer, Ace Web Promotions, Scottsdale, AZ

I have spent the past ten years providing web development and marketing consulting

services to

clients across the USA. Over the course of my time at Ace Web Promotions, I managed 50

accounts, and provided website maintenance and hosting services.

My skills include knowledge of HTML, CSS, PHP, MySQL, PHPMyAdmin, CMS, and JavaScript.

1989-1991Sr. Contracts Administrator, Share Base Corporation, Los Gatos, CA

As

Sr. Contracts Administrator, I was responsible for over 300 Commercial, Federal (US

Government) and Telecommunication Hardware and Software support contracts. Duties

included all phases of contracts management, assisting Corporate Counsel with legal

contracts,

and facilitating collections for Accounting and Sales/Marketing. I reported directly to

the

Hardware Support Manager, VP of Marketing, and VP of Product Development. I received the

Employee of the Year award in 1990 for recovering 6 million dollars in Federal contract

revenue.

1985-1988MIS Administrator, ShareBase Corporation, Los Gatos, CA

I worked as a

Computer Operator I, PC Technician III, and MIS Administrator for three

years.

During this time, I was responsible for providing front desk customer support for the

Computer

Operations department, office support for the manager and Systems Administrator, Database

Analysts and Database designers. I helped create a front end application for Customer

Support

Trouble Tickets as well as trained employees in how to use email and word processing

software.

I installed hardware and software on personal computers, provided networking support for

Macs and PCs, and diagnosed all terminal, printer and PC problems.

1982-1984Technical Assistant, NuTech Engineering Services, San Jose, CA

I worked as a technical assistant for the Engineering Services Manager and the Drafting

and

Graphic Arts departments. My duties included providing administrative support to the

Drafting

and Technical Designers, as well as to the Engineers and Field Support Technicians. I

managed

over 10,000 plus Engineering drawings as well as facilitated the reproduction of copies

for field

management. I was trained by Xerox Corporation in the use of the Engineering

Vellum/Acetate

Reproduction machine.

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