Customer Service Sales

Linda Moore

Email: abou66@r.postjobfree.com

Address:

City: Charlotte

State: NC

Zip: 28269

Country: USA

Phone: 704-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from WOR-WIC COMMUNITY COLLEGE, Salisbury MD 1/2001 to 12/1999 (BASIC NURSING)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Exceptional communication skills

Strong client relations

Fast learner

Strong organizational skills

Multi-line phone usage

Credit card processing

Strategic sales knowledge

Sharp problem solver

Inventory control familiarity

Trusted key holder

Adaptive team player

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Cashier

Achieved highest number of new credit accounts opened within one-month period.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Work Experience

August 2007 to December 2009

WAL-MART ChARLOTTE, NC

PHOTO TECHNICIAN/ CELLULAR DEALER

Organized weekly sales reports for the sales department to track product success.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Trained new employees by providing knowledge of specific store tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Resolved product/policy issues and shared benefits of new technology.Reported sales growth on a quarterly basis.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Processed merchandise returns and exchanges.

Directed calls to appropriate individuals and departments.Built long-term customer relationships and advised customers on purchases and promotions.Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

Educational Background

1 WOR-WIC COMMUNITY COLLEGE SALISBURY, MD

High School Diploma BASIC NURSING

GERIATRIC NURSING ASSISTANT BASIC NURING SKILLS AND PATIENT CARE. Address physical,psycho social,cultural and family concerns as well as promoting health and emphasizing successful aging.

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