Project Manager Management

JEFF FURMAN, PMP

Website/Blog: Book: www.PMAnswerBook.com

Mobile: 201-***-**** Email: ****@****-******.***

SUMMARY

Project Manager / PMP Instructor / Training Manager / Book Author

Trained more than 550 PMs from private industry, NYC government, and US Federal agencies toward their PMP and CAPM certifications. Wrote a comprehensive book on PMP: The Project Management Answer Book, published by Management Concepts

in 2011. Trained more than 225 instructors toward the CompTIA Certified Technical Trainer (CTT+) and Microsoft Certified Trainer (MCT). Managed many successful

IT projects for Fortune 500 financial firms. Specializations: IT Change Management,

Developer Support, Training, Communications, Social Media, Ethics, Publishing.

CAREER HIGHLIGHTS

IT Project Manager - led many projects for Fortune 500 financial firms in the NYC area over 15 years, including: new software evaluations and implementations, Enterprise-wide infrastructure upgrades, training projects, and QA testing Taught 90+ weeks of PMP Project Management - Helping project managers upgrade their skills and become PMP and CAPM-certified (more than 550 PMs trained)Book - wrote a comprehensive book on PMP project management: The Project Management Answer Book ( January, 2011, Management Concepts, Vienna, VA)Taught 40+ sessions of Presentation Skills - Helping instructors sharpen their skills and become certified technical trainers by Microsoft (MCT), CompTIA (CTT+), and Adobe (ACI)4 Awards: won Instructor of the Year award for NetCom Info Technology, NYC (2008 & 2009), and Rock Solid Award for customer service for Prudential (2002 & 2004)PMO Experience – Managed the Tools Selection Team for large financial firm’s PMO Course Design - designed and taught 16 technical courses for developers, analysts and managers on IT development tools and programming languages Cost-savings – led effort resulting in greater than $6,000,000 annually for Prudential Financial by consolidating redundant software products and multiple site licenses into ELA (Enterprise License Agreement)Taught on-base for US Army – taught 2 PMP classes at Fort Hood in 2011 Managed Training - implemented and managed many technical vendor training courses for the IT developers of a large NYC financial firmPublished articles on various PM and IT topics in Computerworld, PM World Today, Software Magazine and PM Hub, and interviewed singer/songwriters for The Bergen RecordContributed to two anthologies published in 2011: The Book of Road-Tested Activities, by Elaine Biech (ASTD Press and Pfeiffer, an imprint of Wiley & Sons, 2011) and Successful Project Management, by Bonnie Biafore, Microsoft Press, 2011)Presentations – Gave three presentations recently: for PMI’s NYC Chapter, for ASTD’s NY Chapter (2010), and for InfraGard’s NY Metro Chapter (2011) Volunteer for PMI NYC Chapter – Helped lead one of the chapter’s PMP study groupsMentoring – Provided mentoring for a student at Stevens Institute – was interviewed by the student several times as part of his research for his PM class in Fall 2010.

PROFESSIONAL EXPERIENCE

INDEPENDENT CONSULTANT (for several companies) Nov. 2005 - Present

Project Management Instructor / Presentation Skills Certification Trainer / Book Author

Taught 90+ weeks of 5-day PMP Prep for three training companies: NetCom Information Technology (New York, NY), IIUSA (Phoenix, AZ), and Unitek Education (Fremont, CA). Won Instructor of the Year award 2008 & 2009 for NetCom (above)Wrote: The Project Management Answer Book for publisher Management Concepts, Vienna, VA ( January 2011, 416 pages)Taught 40+ sessions of Train-The-Trainer/Advanced Presentation Skills Certification for two training companies: NetCom Information Technology (New York, NY) and Unitek Education (Fremont, California) helping instructors sharpen their presentation skills and attain three certifications (CompTIA CTT+, Microsoft MCT, and Adobe ACI).

PRUDENTIAL FINANCIAL (3 consecutive positions below) 1986 - 2005

Prudential Financial, Roseland, New Jersey 1999 – 2005

IT Project Manager / Infrastructure Support Manager

Managed group of 5 application support specialists providing technical support for 3,000+ application developers on 16 testing tools and programming languagesCreated course materials for new development tools and presented classes and demos for the company’s developers, both Onsite and Virtual (using videoconferencing and SameTime)Led many IT projects including new vendor product evaluations, infrastructure software implementations, and consolidations of competing products across multiple sitesWrote User Guides and New Product Release Documentation for 16 software products supported by our team; made available in knowledge repository Wrote testing scripts and documentation for testing new versions of infrastructure software, hardware and operating system upgrades and Business Continuation testingCoded and documented 300+ programs and job control language sets which were used as templates by the company’s developers (increasing efficiencies and reducing costs as the developers were able to quickly use the products from my test programs) Managed education vendors and software vendors, bringing in technical training classes for application developers on new development tools.

Prudential Securities, New York, NY 1991 – 1999

Manager, IT Change Management and Productivity Tools Support

Managed team supporting company’s Change Management / SDLC system utilized by applications department (1,000+ users) to move application software into Production PMO - From 1996 through 1999 played leadership role in Prudential’s Enterprise-wide Y2K Program as Prudential Securities’ Technical Representative to the Prudential’s Enterprise-Wide Y2K PMO, and as Manager of the Tools Selection Team for the PMO Created and taught classes on key development tools, programming languages and Change Management System used by the company’s staff of more than 1,000 developers Wrote documentation (user guides, new product release information, testing scripts) for many key products used by developers, and made available via the company’s intranet Initiated company’s Y2K program (1991) leading early date testing for the firm using date-

simulation software and data-aging tools.

PROFESSIONAL EXPERIENCE (continued)

Prudential Securities, New York, NY 1986 – 1991

Technical Trainer / Course Developer / Training Manager

Designed and delivered many technical classes for the company’s application developers on development tools and new versions of programming languages (Assembler, COBOL II, COBOL/370, Intertest,Smart-Edit, Spiffy, Strobe, and more). Selected and managed training programs (CICS, VSAM, DB2) for the IT department’s developers from several education vendors and software vendors (e.g. Beta Data).

NEW YORK METROPOLITAN TRANSPORTATION AGENCY 1985 – 1986

IT Education Specialist, New York, NY

Implemented and managed video and CBT technical training programs for the MTA and related city transportation agencies, including LIRR, Metro-North, MSBA, and NYCTA Led the creation of the first inter-agency training contract for the MTA and above 4 agencies

NEW YORK LIFE INSURANCE COMPANY 1984 – 1985

Technical Trainer, New York, NY

Taught three modules of company’s Programmer Trainee program (Clists, Cobol, TSO/ISPF).

NYU SCHOOL OF CONTINUING EDUCATION 1984 - 1984

Adjunct Professor, New York, NY

Taught computer programming class using Assembler Language

EDUCATION and CERTIFICATIONS

PMP/PMI Certified Project Management Professional (certified 2006) CompTIA CTT+ Certified Technical Trainer (certified 2008)NYU School of Continuing Education, Diploma in computer programming.New York State University College at Oneonta, BA Degree, Double Major: English and Biological Sciences.

PERSONAL COMPUTERS / SOFTWARE

Personal Computers: MacBook Pro, also Microsoft Office PCs (Dell and Toshiba).

PC Software: Microsoft Office for the Mac 2011, Microsoft Office 2007, MS Project 2007,

HTML, WordPress.

PROFESSIONAL ORGANIZATIONS

ASTD (American Society of Training and Development), ASTD NY Chapter, ASTD NY Training Directors SIG, Northern North New Jersey ASTD ChapterPMI (Project Management Institute), PMI NYC Chapter, and PMI L.E.A.D. CoP (Learning, Education And Development Community of Practice) Agile NYC Users Group, PMINYC Agile Group

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