Customer Service High School

Neta L Kiltz

Email: abou33@r.postjobfree.com

Address:

City: Happy Valley

State: OR

Zip: 97015

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My passion is to change careers and become a Investigator and continue to improve my knowledge and experience, and take advantages of every opportunity that is offered me. To give efficient, high quality assistance to a firm that encourage as overall team attitude and advancement based on individual performance. I am not afraid of a challenge and intend to pursue all opportunities, which is a test of one's abilities and resources in a demanding but stimulating career?

Educational Background:

High School Dipolma from Allied Business School, Laguna Hills CA 1/2001 to 9/2011 (Private Investigation)

High School Dipolma from State of Oregon Notary, Laguna Hills CA 1/2001 to 10/2012

High School Dipolma from Oregon State Investigators Provisional License, Laguna Hills CA 1/2001 to 10/2012

High School Dipolma from Portland Community College, Laguna Hills CA 1/2001 to 10/2012

High School Dipolma from Madison High School, Laguna Hills CA 1/2001 to 10/2012

Job History / Details:

Summary

My passion is to change careers and become a Investigator and continue to improve my knowledge and experience, and take advantages of every opportunity that is offered me. To give efficient, high quality assistance to a firm that encourage as overall team attitude and advancement based on individual performance. I am not afraid of a challenge and intend to pursue all opportunities, which is a test of one's abilities and resources in a demanding but stimulating career?

Skills

Strong verbal & communication skills

Fast learner

Ability to work independently or as part of a group

Excellent time management

Staff motivator

Outstanding Interpersonal Skills

Camera Proficient: 27 years experience with many different SLR & Video cameras currently using Sony A580

Computer Proficient: Microsoft Office Suite, Works, Excel, Outlook express, Internet, currently using a Toshiba Satellite L455D-55976

Quality control

Trouble shooting

Perform well in high-demand, fast-paced environments

Successful implementation of training and development programs

Extremely Organized

Proved leadership skills

File / record management

Data Management

Experience

October 1995 to Current

Maxim Integrated Products Beaverton, Oregon

Process Engineer Tech 2

Maxim Integrated Products (NASDAQ: MXIM) is an American, publicly traded company that designs, manufactures, and sells analog and mixed-signal semiconductor products.[2] Maxim Integrated develops integrated circuits (ICs) for the industrial, communications, consumer, and computing markets. Headquartered in San Jose, California, the company has design centers, manufacturing facilities, and sales offices throughout the world.

Other Position Held: Fab Technician IV 03/01 - 05/06

Fab Technician III 12/97 - 03/01Fab Technician II 11/95 - 06/97

Reticule Management Technician 06/97 - 12/97 Duties: Yield Defect Group: Research defects and classifying, responsible for creating and sending reports to engineering and management I also work with many different types of software and applications on a day to day basics. Other positions held: Photolithography; Fab Tech 4 Specialist: Trainer for Ultratech's, SVG, DNS/Technically writing of Specification for operator processing/ Trouble shooting tool and processing problems. Report writing/communicates with engineering, maintenance and supervisor with operation issues. ISO 14001-certified/ knowledge of SPC DMR, TRS data Control charts report system/Comets tracking of production/ Certified on various tool groups PDI Inspection/ ASM5500/Ultretches/SVG/DNS/DUV/Laserscribe. Stands for long periods of time/handle chemicals/ reticle handling / shipping of reticles out for repair/Help generate automation of stepnet

June 1993 to October 1995

Plannar Systems Aloha, Oregon

Production Specialist 1

Planar Systems, Inc. NASDAQ: PLNR is a U.S. digital display manufacturing corporation based in Hillsboro, Oregon. Founded in 1983 as a spin-off from Tektronix, it was the first U.S. manufacturer of electroluminescent (EL) digital displays. Planar also makes a variety of other specialty displays.

Panel production in Photo, Etch and Metals areas.

December 1992 to August 1993

Crowed Management Services Portland, Oregon

Security

Recognized nationally as a leader and innovator in guest services and crowd management, Crowed Managment Services provides staffing for major entertainment and sporting events throughout the Northwest through its three divisions: Starplex Crowd Management Services known for 33 years as CMS is respected as the region' premier guest services and crowd management team. Originally a peer group security company for rock concerts and festivals in Oregon, the CMS approach to crowd management was so progressive and successful that it revolutionized crowd management services for special events and venues of all types throughout the region. CMS is the principal division of Starplex and retains hundreds of highly trained, expertly managed crowd management and guest services personnel at scores of Northwest venues and events. Starplex Progard is the uniform division that was founded in response to traffic control, parking and 24-hour security monitoring needs at the Spokane Coliseum and the Spokane Convention Center. Now available in Montana and at events and venues elsewhere in the region, Progard's certified unarmed private security guards enjoy a close working relationship with local law enforcement agencies.Starplex Consulting designs professional, innovative programs for venue and event managers that encompass guest services, traffic plans and training for in-house operations. Additionally, Starplex counsels and trains clients in emergency preparedness, evacuation procedures, and safety and alcohol awareness. Starplex Corporation's employees in all divisions are carefully screened and expertly trained to professionally supply such services as:

Guest services Crowd management Traffic control and parking

Alcohol management Uniformed security Training and safety awareness programs

April 1992 to July 1993

UMA Portland, Oregon

Claims Analyst

ICD9 coding/ sorting claims between commercial and Medicare. Medical billing / researching and reconciliation of claims, adjustment and payments of claims,

February 1987 to March 1992

Good Health Plan of Oregon Health Insurance Portland, Oregon

Claims Clerk

Providence Health & Services is a not-for-profit Catholic health care ministry committed to providing for the needs of the communities it serves especially for those who are poor and vulnerable. Providence Health & Services continues a tradition of caring that the Sisters of Providence began more than 155 years ago. Duties: data entry/ copying/ faxing/ filing/ 10 key /sorting/ answering phones talking to customer and doctors/ microfilming claims/ some ICD9 coding/ sorting claims between commercial and Medicare. Medical billing / researching and reconciliation of claims, adjustment and payments of claims,

September 1991 to October 1991

US Postal Service Portland, Oregon

Postal Sorter

Christmas mail sorter at the PDX station.

February 1986 to June 1987

Sandy's Camera Portland, Oregon

Camera Sales

Was a photographic retail and photofinishing specialty store,

Duties: Sales of camera equipment and accessory /film processing/ordering supplies/cashier/customer service/worked various stores traveled day to day. Customer service, stocking shelves, ordering, inventory, cleaning, answering phones, cashiers, photo lab, development and printing.

June 1985 to September 1986

Glisan IGA Portland, Oregon

Grocery Clerk

IGA was started in May 1926 when a group of 100 independent retailers in Poughkeepsie, New York, and Sharon, Connecticut, led by J. Frank Grimes, organized themselves into a single marketing system. This group quickly expanded, and by the end of the year there were more than 150 IGA retailers. In 1930 there were over 8,000 grocery stores using the IGA name. The company uses the "Hometown Proud Supermarkets" slogan. Today, many IGA grocery stores are still located in smaller cities and towns throughout the United States. Duties: Worked in various areas meat department packaging /produce cleaning and display/stocking shelves and moving freight/Cashier/customer service/operating store at all time of day and night shift scheduler for all employees/ordering stock pricing stock. Pricing merchandise,

Accomplishments

Educated new employees on procedures & policy's

Statistical Analysis

Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department.

Project Management:

Supervised team of five to ensure projects stayed on track and were delivered on time.

Problem Resolution

Collaborated with test development engineers to collect/analyze SPC data and resolve product/process issues.

Quality Assurance:

Eliminated machine defects.

Testing, Evaluation and Analysis:

Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment.

Teamwork

Coordinated with clean rooms technicians and other engineering department

Education and Training

2011 Allied Business School Laguna Hills, California

Current Study online Private Investigation

Currently working towards a Private Investigator certificate. Started this course May 31 2011. I have completed 90 percentage of the course.

2006 State of Oregon Notary Portland, Oregon

2005 Oregon State Investigators Provisional License Portland, Oregon

expired 2009 Investigation

2000 Portland Community College Portland, Oregon

Leadership Skills

1985 Madison High School Portland, Oregon

Diploma General

Community Service

2007-2010 EL Puenty Elementary School Volunteer Classroom Aide, 2nd & 3rd grade various field trip, help in the classroom with reading, writing, art projects.

1999 - 2000 Mt Hood Jazz Festival - Coordinator Back Stage (Entertainers Section) Volunteer, Supervise over 20 volunteers, Attend planning session though out the year. Duties include: Reviewing Artist contract requirements, Artist housing pre & post performance, any food and transportation needs Artist may need. Insuring that all the preparations are completed and in place. The College Committee determines the budget and I ensure my staff working within set budget.

1987 - 1999 Mt. Hood Jazz Festival - Co Coordinator Food Fair: Volunteer,Attend planning session though out the year. To assist Vender's with area set up, to insure refrigerator trucks are parked and running according to health and fire regulations. Make sure all vender's are following State Health codes, Multitasking and problem solving is a large part of job. Supervised 60 volunteers for the area, and 15 restaurants.

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