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Customer Service Human Resources

Location:
Lancaster, PA
Posted:
October 05, 2012

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Resume:

**** ******* *****

Lancaster, PA *****

717-***-**** (home)

717-***-**** (cell)

abou2r@r.postjobfree.com

Christina M. Shyver-Plank

Summary

As a highly skilled, seasoned professional in all areas of communications, I continually seek to grow in the publishing and printing industries as a proofreader, writer, and editor.

Experience

Aug. 2011-Present Pursuing personal writing projects alone and closely with others in my circle, as well as exploring other professional opportunities.

April 2010-July 2011 Clipper Magazine Mountville, PA

Position: proofreader/copywriter

Created outstanding editorial copy across company lines and proofread with an expertise that saved the company thousands of dollars.Professionally proofread direct mail marketing/digital ads, edited skillfully, created unique editorials, devised creative Double Take Deals, and volunteered writing expertise, as well as thought outside the box.

Feb. 2010-Mar. 2010Pursued personal writing projects for future publication and other employment opportunities.

Jan. 2004-Jan. 2010 Cadmus Communications (Cenveo) Ephrata, PA

Position: production editor/proofreader II

Out-classed most proofreaders in expertise, entrusted by management with special projects, and given opportunities to help the company grow.Effectively managed six Wiley publishing medical/technical/scientific journals for six months as a production editor:Skillfully tracked journal articles/issues and professionally handled communications for a global network.Successfully multi-tasked at a rapid pace, executed executive decisions, and quality-checked challenging data.The rest of the time was spent as a proofreader II:Adeptly reviewed customer manuscripts for content/style against visual guides, crafted and analyzed visual guides, plus mentored and trained others, fielded questions, and worked on the most challenging titles. Duties included all proof stages and organizing/logging out/mailing articles. Exhibited a quality-focused, conscientious, professional attitude.Functioned on a high level in composition. Worked successfully independently or as a team player with little or no supervision.Recruited for business trips to Columbia, MD site to help oversee title transitions, orchestrate visual guide development, and train others. Developed visual guides, checked supporting data, and resolved conflicting data with research.Volunteered helping other departments in administrative work, digital ads, and issue management.

Nov. 2003-Dec. 2003Took time to develop personal writing projects.

Jan. 2001-Oct. 2003 R.R. Donnelley Financial Lancaster, PA

Position: proofreader

Chosen by management as a graphics proofreading lead/guru and valued as a one of the best proofreaders up for promotion. Achieved excellence in proofreading complex, stylized financial documents and graphics by utilizing customer specified templates, printed samples, layout coding, and personal expertise. Expertly reviewed financial content/style through all stages, including EDGAR, HTML, and Single Source renditions. Electronically sent pages to customer service, mentored others, underwent rigorous, continuous training, survived monthly audits, successfully completed quarterly re-certification skills. Selected to be the graphics proofreading guru for a global gatewayReceived additional,, higher level training for two weeks in proofreading for pending promotion.

2002

Position: published author

Book Title: A Mission Of Love: Spirit Reader Louise Killinger’s Telling Story

Publisher: Publish America, Inc., Baltimore, MDCrafted a non-fiction piece requiring extensive research and interviewing skills.Expertly prepared manuscript through proofreading cycles and participated in book signings.

May 2000-Jan. 2001 LCW Newsmagazine & Fly Magazine Lancaster, PA

Position: freelance writer (self-employed)Wrote feature news for the business-oriented publication Lancaster County Woman Newsmagazine (LCW) (Manco Group) and the entertainment-focused newspaper Fly Magazine (Sapphire Media).Worked via contract and traveled locally.Utilized interviewing, writing, editing, proofreading, phone etiquette, and computer skills.

Mar. 2000-June 2000 Elizabeth Publications, Inc. Lancaster, PA

Position: staff writer/editor

Independent staff writer and editor with a resourceful nature and ethical framework. Crafted articles and meticulously edited Today’s Lancaster Woman and Playgrounds Plus newsmagazines.Did photography, traveled locally, conducted interviews, utilized phone etiquette, and utilized computer skills.

May 1987-March 2000 Alcoa Mill Products, Inc. Lancaster, PA

Position: relief operator /crane operator (Jan. 1991-Mar. -2000)

Achieved excellence in a male-dominated industry.Learned teamwork in a challenging male-dominated position in heavy industry centered on aluminum. Assisted the human resources and safety departments as a volunteer with writing two newsletters: The Brite Sheet and The Grape Vine.

Position: college internship in communications, editing, and writing (1994-1995)Achieved excellence in two extensive college internships: Created/prepared a training manual for a specific technical skill set, wrote proposals for human resources, edited/reported for company newsletter with over 1,000 readers, updated promotional materials, prepared departmental technical reports, SOPs, and more.

Position: college summer help press operator and crane operator (May-Aug. 1987, 1989, & 1990)Volunteered writing for company newsletter.

1988-1990 Quality Inn International Lancaster, PA

Position: housekeeping/assisting guests

Education

1985-1995 Millersville University Millersville, PA

Major: Philosophy Minor: English

BA, PhilosophyAcquired almost enough English credits for a second degree.Completed a yearlong internship in communications, editing, writing, and technical writing from 1994-1995 at Alcoa Mill Products.

1981-1985 Hempfield High School Landisville, PA

Orientation: college preparatory, business, honors coursesReceived 1983 Scholastic Writing Award.Participated as 1983 staff writer/editor for H.H.S. literary magazine, Whispering Minds.Created song lyrics used in high school concerts and weddings.

Skills

PCs and Mac, email, numerous software programs, Internet use and research. Manuscript preparation, interviewing, editing, writing, proofreading. 2008: Provided writing/editing/proofreading services for published author Michele Livingston.Fiction, non-fiction, poetry, lyrics, articles.



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