Human Resources Customer Service

Amanda Ghazal, CHRP

** ******** **. ****: 905-***-****

Whitby, ON, L1P 1X5 Mobile: 905-***-**** Email: abou1t@r.postjobfree.com

OBJECTIVE:

To secure a position as a valued member of your Human Resources department that leverages my achievements, skills, energy, and talent for identifying superior job candidates.

SUMMARY OF QUALIFICATIONS:

Certified Human Resources Professional (CHRP) and Member of the Human Resources Professionals Association of Ontario Extensive background in recruitment, retention, and training and development Strong written and oral communication skills Demonstrated strong organizational, interpersonal, analytical, communication and managerial skills.Working knowledge of computer software packages (Microsoft Office; PowerPoint, Word, Excel, Outlook) and HRIS; PeopleSoft, InfoHR, Kronos. Knowledge of Federal and Provincial Employment LawLevel 1 and Level 2 Certified Joint Health and Safety Committee MemberWorkplace Investigations Certificate

EDUCATION:

Business Administration - Human Resources Management

Durham College, Oshawa, Ontario

Cumulative G.P.A 4.0 out of 5.0

Honour roll standing for 4 consecutive semester’s

RELEVANT EMPLOYMENT HISTORY:

Human Resources Manager

December 2008-Present, Lowes Companies Canada, ULC. Whitby, ONMaintained an open door policy with employees Handled multiple Workplace Insurance Safety Board claims; worked effectively with third party contact Crawford in creating Return to Work plans for associates on modified dutiesProvided advice, guidance and assistance to all management and supervisory staff on interpretation and administration of personnel policies and programs.Oversaw employment training, performance appraisal and corrective counseling programs.Reviewed schedules weekly to ensure accurate coverage in all areas of the storeDeveloped and controlled store budget by monitoring use of overtime, tracking of scheduled hours, managing operating expenses, etcMaintained a clean and safe work environment. Complied with safety procedures including use of required safety equipment and identify unsafe practices or conditions.Promoted and maintained the utmost integrity and the highest caliber of customer service and respect to all customers, and employeesResponsible for the recruitment, salary administration, Health and Safety Committee, disciplinary processes and investigations, i.e. harassment, complaints etc for all departments.

Human Resources Assistant (Contract)

May 2008-December 2008, Woodbridge Foam. Whitby, ONWorked with all levels of management/union stewards, co-chairResponsible for providing a range of administrative support to all levels of management (Human Resources Manager, Production, Maintenance, Operations, Quality Managers)Recruit, retain and appropriately reward a motivated, skilled and flexible workforce committed to the company’s goals and mission.Worked as a team in creating/administering policiesAssisted in planning work events example: Summer Break, Ice Cream and Pizza dayOrganized vacation time off for all hourly and salary employeesResponsible for visitor inquiries, phone calls, filtering mail, faxing, photocopying, and filingOrganized, and determined employee training needsResponsible for maintaining employee records in a confidential mannerKnowledge with payroll programs such as: Kronos, and Human Resources Information System, InfoHRResponsible for tracking and informing management of employee absenteeism, and leave of absences.Worked with all levels of management/union stewards, co-chair

Staffing Consultant

September 2006-May 2008 AppleOne Employment Services. Pickering, ON

Human Resources Assistant (Co-op)

January 2006-April 2006 McGraw-Hill Ryerson. Whitby, ON

Human Resources Assistant (Co-op)

October 2005-January 2006 e.i DuPont. Ajax, ON

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