Customer Service Sales

Paul Pakyam

** ****** *****, ****, ** L*T *C* Phone: 905-***-****

E-mail: abou1h@r.postjobfree.com

Summary of Skills

Strategic communications professional with a diversity of experience in marketing communication, advertising and public affairsProven record of results in domestic and international markets in corporate, government and non-profit sectors with strong skills in prioritizing tasks and meeting deadlinesExcellent communication skills including writing, editing, publication design & production, exhibitions, trade show displays, media releases, speech writing, corporate presentations and event supervision A strong leader and dedicated team player committed to providing high quality supportExcellent problem-solving skills at all organizational levelsAbility to handle multiple assignments in highly pressurized situationsConsistently meet tight deadline schedules

Professional Experience

Communications

Managed, coordinated and wrote internal and external communications, both print and broadcast for Provincial Government House LeaderWrote and edited internal and external publications and media releases for corporate, provincial government and nonprofit organizationsInteracted with senior government ministers and policy makers and prepared government position papers, ministerial briefings and other external communications

Fundraising and Public Relations

Built coalitions with various stakeholders resulting in effective communications and increased fundingInitiated and implemented a successful Planned Giving program, achieving targets of over 5 million dollarsCoordinated outreach to key constituents, planned and coordinated domestic and international exhibitions, media events and trade showsCreated positive relationships with municipalities and other constituents, resolving disputes and other issues

Advertising and Marketing

Developed and implemented marketing strategies for several consumer productsStrategically marketed several new products boosting sales and creating strong market share and brand imageAdministered international advertising budgets of $10 million for multinational clients including Panasonic and Toyota. Created sales collateral, direct marketing and communication strategies resulting in increased revenue and new marketing opportunitiesEstablished an advertising agency and design centre which successfully evolved into a full service marketing agency with revenues of over 5 million dollars

Paul Pakyam Phone : 905-***-****

Professional Experience (cont’d)

Event Management

Recruited, trained and deployed over 400 field personnel for two federal electionsOrganized dealer conferences and trade shows including on-site logistics and planningScheduled property assessment courts, hearings, pre-hearings and motion hearings regularly communicating with clients & other stakeholdersDeveloped voter records and supervised Election Day polling stations, tabulated all results, coordinated election procedures and supervised logisticsCreated fruitful relationships with municipalities and other constituents resolving disputes and other issues

Mediation and Facilitation

Facilitated several training and strategic planning programs for community workers, trainers and mediatorsProvided training for government employees in the property assessment office resulting in simplified core processesRegularly conduct community mediations involving landlord/tenant and family mediationsCreated and facilitated customer service courses to sales staff resulting in increased customer satisfaction

EMPLOYMENT HISTORY

June 10-April11 Fund Development Officer, Coady International Institute, St. FX University

2005 –July 09 Stewardship Manager –Diocese of Toronto, Anglican Church of Canada

2001 – 2004 Communications & Fundraising Coordinator, Anglican Church of Canada

1997 - 2000 Hearing Scheduler, Assessment Review Board, Attorney Generals Office

1996 & 2000 Special Coordinator, Elections Canada, Whitby-Ajax Riding

1994 – 1995 Project Coordinator, Government House Leader’s Office

1993 – 1994 Constituency Associate, Office of MPP Durham West

Education AND TRAINING

Bachelor of Arts Degree, University of Karachi .Post Graduate Courses from University of Karachi, Concordia University and Pearson Peacekeeping College in

Computer Skills: Microsoft Office Specialist (Word 2007), Excel, Publisher, Access, desktop publishing; Internet navigation and research

VOLUNTEER LEADERSHIP and awards

Queen Elizabeth Golden Jubilee Medal for VolunteerismAjax Civic Award 1999 as Citizen of the YearMember AFP-Association of Fundraising Professionals Trainer and Shift Supervisor, Distress Centre of DurhamCommunity Mediator, Scarborough & Downsview Conflict Mediation Centers Volunteerism Awards from the Federal and Provincial Government

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