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Customer Service Quality Control

Location:
Kent, OH
Posted:
October 05, 2012

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Resume:

Terry Alan Davis Jr.

**** **** ******

Kent, OH 44240

330-***-****

abou0z@r.postjobfree.com

SUMMARY

Dedicated candidate with hands-on skills searching for a position where I can utilize my education whether it is self-taught or professionally taught. Features a strong work ethic and will flourish in an enjoyable and professional environment.

EDUCATION:

1/2012 – Current University of Akron Akron, OH

Bachelor of Science Degree – Geology (In progress)

Biology Minor (In progress)

GPA: 4.0

9/2004 – 3/2007 ITT Technical Institute Youngstown, OH

Associate of Applied Science Degree

Information Technology - Software Applications and Programming

GPA: 3.3

SKILLS:Can develop and maintain a fully functional websiteActive interest in biological and earth sciences such as paleontology, geology and biologyProject management experience over the Jurassic Park Encyclopedia project, which requires massive amounts of attention to detail and vigilance in assurance of quality in content for encyclopedia articles.Programming skills in JavaScript, DHTML, XHTML, CSS, C++, Visual Basic, .Net and JavaBackup, restore, and compress files and manage directories.Installing and Configuring Word Press, Coranto, and various open source softwarePerform user and functional testing of the software system by using different testing methodsCoordinating new software releases and enhancement requestsDeveloping database using Microsoft SQL Server and Access and implementation of RDBMSInstalling and configuring of Linux, Windows (XP/Vista/7), and Apple OSAble to perform routine maintenance on a variety of computers via hardware and software upgrades, downgrades, rebuilds, and new builds.Utilizes and is familiar with Word, Excel, Access, Power Point, and other Office Programs.Understanding of Macromedia Dreamweaver and Adobe PhotoshopTroubleshoot problems with Networks for Windows, Linux/UNIX, and Apple environments

WORK HISTORY:

1/2012 – Current Jersey Boys Hunt Dinosaurs Trenton, NJ

Dinosaur Pop-Culture Expert and Geology StudentProvides support for website with news articles and updates concerning important events in paleontology and dinosaur of the week articles every Friday.Technical adviser for team’s technical issues

8/2009 – 1/2012 Universal Electronics Twinsburg, OH

Customer Service Representative/NEVO Support Technician Provides technical support to customers relating to internet, digital phone, television, and remote controls.Hardware replacement of Battery and Screens on NEVO remote controls.

4/2009 – 7/2009 MadisonNicole1.Com Canton, OH

WebmasterInstalled and Configured Word Press for use with a custom templateDesigned and streamlined content pages for fast load times.Designed web banner ads for the web siteComputer/Hardware Repair and light Network Administration

9/2008 – 2/2009 Round Mountain Gold Corporation Round Mountain, NV

General Store ClerkPractices courteous customer service skillsInsures quality control over multiple products by working for various departments

5/2008 – 7/2008 Wal-Mart Surprise, AZ

Frozen/Dairy StockerAssists customers in finding desired merchandiseInsures quality control over multiple products

8/2007 – 1/2008 American Classic Toy Sebring, OH

Website Technician Assisted in e-commerce integration of Amazon products and eBay stores.General updating of website; upgrading of website to include shopping capabilities.Computer/Hardware Repair and light Network AdministrationUpgraded website to include Customer Feedback interactivity feature.

5/2006 – 5/2011 Stargate-Figures (Fan Site) Canton, OH

Webmaster Works with RSS Integration and Basic PHPDeveloped a comprehensive figure database for Stargate collectors and enthusiasts.

11/2003 – Current Jurassic Park Legacy (Fan Site) Canton, OH

Webmaster Developed and researched information for an all-comprehensive encyclopedia for all the Jurassic Park media utilizing Word Press. Maintained a large, 1000+ member message boardMySQL Database Maintenance for forum, encyclopedia, and blog articles,Implemented a CGI/PERL Content Management System for News.



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