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Project Manager Customer Service

Location:
St. Thomas, ON, Canada
Posted:
October 05, 2012

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Resume:

ROGER ROMERO

** ********* *****,** ******, ON, N*P 4M5

E-mail: abou02@r.postjobfree.com Home: (519) -207-0839

Objective: To obtain a position as a Project Manager/Developer; Controlling/Cost Accounting Systems Architect, help where my experience; skills can add to the growth, success of the organization.

SUMMARY OF QUALIFICATIONS: 5 years plus of progressive Project Coordinator and SAP experience

Excellent customer service, time management, communication, organizational skills; Commercial and Personal credit skills, self-motivation.; Responsible, reliable, flexible and detail oriented ;Ability to work under pressure, conscientious, dedicated and focused

Technical Skills /Experience:

Languages:

JAVA, SQL, SIEBEL V7 ERP Database working knowledge of Oracle, solid efficiency at BPCS, LAN -Wan systems, Servers, MS Exchange, MS SQL database, FTP's, strong working knowledge of TCP/IP, Routers, SAP administration, SAP ERP, SAP ABAP; Windows NT 3.5 & 4.0.

Software:

Auto CAD application working within (Auto Cad, Micro station or Inter graph)

Knowledge of database experience or knowledge (Oracle, SQL, ODBC)

Database Tools:

Oracle Developer 2000, and Database Administration

Operating System Platforms:

Windows NT, OS2, Windows 95, 98, 2000. WIN XP, All Microsoft and .NET user Platforms.

PROJECTS EMPLOYMENT EXPERIENCE

SRG Staffing Temp project- Agrium Fertilizer Plant Putnam-ON General Help 03/12 - 05/12

BPS GROUP Role: - IT project support for technology service products. 07/10 - 03/12

Managing network accounts on call as required with Third party Personnel Services.

Extensively worked on SAP CO/FI; Controlling and Finance Computer Networks/ Software Upgrades,Info Objects, Customer Accounting and SAP Financials and ABAP, APPAC; Quicken.

MAGNA- Production Mgmt Department- Chrysler Division-Concord. – 09/07 - 04/09

Day to day Robotic Management, assembly for both GM Detroit + Kansas Plants.

People Bank Temp projects Fanuiel Group- 1 year F/T CSR &TSX (Accounting Variances) 05/05 - 03/06

TD BANK - Commercial Banking Techno Group-Lotus Notes Finance Project Group 07/ 04- 04/05

Assisted Managers, Credit Analysts or V P's on new CCP software support, goal troubleshooting any lost credit files within the interactive database CCP Basil. Finance Group round tables and board meetings on credit any Finance concerns.

Initially at TD Bank to support busiest time frame with CCP Basil implementation test roll outs.

Software support on all credit reviews any inquiries, errors troubleshooting within SQL database, lost files that need to be returned, server issues and technical difficulties affecting credits being submitted. via huge database.

Used soft skills in Finance and articulate CSR in dialogue with Branch Managers etc .for this particular project.

Project: Rollout of Lotus Notes Software and Beta Tests to Commercial Software and Implementations.

ROGER ROMERO pg 2

IMPERIAL OIL (ESSO) Migrated Cr Treasurers Dept to Calgary + NB- (Senior Credit team) 03/04- 06/04

Manage major accounts using credit procedures, accounts exceeding $500,000 to 3 million

Daily dialogue rapport with business owners, managers and accounts payable personnel, busy office/ Treasurers Division, daily cash traces requested by junior employees, Multi tasked on timely credit reports, creditor contacts. some Sage supports and worked with Simply, ACCPAC.SAP. Assisted cash personnel team with backups, dirty cash and microfiche requests,Coordinating with SAP (BOBJ) resources and Report designers.Developed WEBI reports using Rich client and BOBJ Info view. Designed the reporting solution by merging Universe and creating Jump to ECC from WEBI report. Good Knowledge of WEBI, Xcelsius and crystal reports

Project goals to transfer all major Treasurers Division for further efficiency and ROI,less loss on all collections of outstanding business and service accounts for ESSO.

ROGER Romero continued pg.2

XEROX CANADA LTD --Yonge St- -Corporate Project Manager Trainer 6/01-12/01.

Developed stronger interpersonal skills in a highly visible customer focused environment-training companies' staff on the PC additional driver functions, printer document center instructions.Network environments, Windows 2000, NT, and Novell.

Mastered the skills of networking with Banyan, TCP/IP, Protocols, servers, more at Xerox Technology Lab.

Coordinated appointments with company owners, IT, business managers as to boardroom training or 1 on 1 PC training.

Training provided at companies' site, educated on all topics of Xerox’s document systems printers, digital copiers and laser printers.

Project goals to increase business and service accounts for Xerox.

CELESTICA/ IBM, Don Mills, Toronto. AP Project Management Supervisor 11/94-02/95

Coordinated, assigned and reviewed the work of clerks. Established work schedules procedures and coordinated with other departments, resolved work issues problems and prepared reports.Trained new employees in job duties and company policy, BPCS, CICS IBM software

Corporate Environment with learned skills in CICS and BPCS. 8 years previous IT knowledge (IBM (36/38/AS400), Knowledge in: Application Development (technical and functional Design), Documentation,Created reports for, Enhanced existing DSO's to include custom fields as per requirements, Development of info cubes, DOS objects, data-modeling, building and testing queries, performance tuning of queries, aggregate development, Application End User Support and Training. Special Application Knowledge; BPCS version 4, x ERP System. Project goals to increase efficiency at SAP inputs of cheques, staff efficiencies and split IBM and Celestica into two profitable companies. Having a smaller staff with a higher efficiency rate.

ROGER ROMERO pg 3

TORONTO GENERAL HOSPITAL 11/90-11/94

Public Relation Staff- Telephone, Security Box, Television & PR Info CSR

Daily repairs and installs of both television and telephones for a highly fast paced and busy environment.Utilized and developed excellent customer service and listening skills with in the contact of all levels of Hospital Administration, patients and Groups. Good relations and open dialogue with all union, non-union employees, senior staff and Medical Professionals .Daily visit over 40-50 admitted patients on a daily basis, with 100 % effective CSR results

EDUCATION

Athabasca University Business Mgmt BA-Correspondence (1 course) Present

University of Western Ontario (UWO) Law Program P/T weekend

HERIOT WATT (MBA)– Current pursuit 2012-2014

CERTIFIED MANAGement ACCOUNTANTS MEMBER 2012

IIBS –Business School-Mississauga, PMP,BO/BI,HR FI/CO (SAP) 2010-2011

International Academy of Design +Technology Auto Cad (3D Director) 2006

CANADIAN INFORMATION TECH COLLEGE– CCSA/CCSE- Security 03-04

MICRO-COM /AP Computer Training (CCNA) Routing and Switching 02-03

COMPUTEACH COMPUTER COLLEGE, Miss Ont. Internet Engineering - 1994

RETTERS BUSINESS COLLEGE, ONT, Desktop Publishing & Business - 1993

Western Tech High School Grade 13 (Runnymede & Bloor Toronto) 1992

CARIBBEAN UNION COLLEGE, Diploma Business Admin & Commerce - 1989

VOLUNTEER PROFILE: -Heart & Stroke (Recruiter).ONTARIO District Canvassers 11/94-02/'95.

ACCOMPLISHMENTS: Group web site designs at Computeach College for Realty clients, Century21 Realty (Scarborough Office Mr. Simon Chan,) and Century21 Kingsbury

LGKS & BOSS GROUP developed Job roles and opportunities for youth and underprivileged

References available upon request



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