Sales Manager
Resume:
Toronto, Ontario
Phone : 647-***-****
e-mail : abotzo@r.postjobfree.com
MICHELLE D’AOUST
Objective
To grow in intellect by converting Organizational goals into milestones with ambition to add above par value and un -paralleled contribution as an outstanding employee, in terms of technology, sales and business development" in a progressive environment, providing opportunities for professional growth and advancement, where I can utilize my education (and my Multi-lingual skills as I am fluent in English, Spanish, Vietnamese & Spoken French) towards becoming a valuable team member
Experience 2010-2012 JAZBRICK Toronto on.
Account manager
Implements Sales & Marketing initiatives to ensure that the strategic planning process is fully integrated into day-to-day Sales operations Have responsibility for on and offline image (web site, promotional literature & sales collateral materials). Assists in the preparation of the marketing plan and budget, with ongoing action plans to achieve total revenue goal. Provide on-going sales direction to direct reports which includes the assignment/achievement of personal sales goals & new business development activities Conduct effective weekly motivational sales meetings to keep all team members fully up to speed and focused on the competitive market environment Actively participate in weekly revenue meetings regarding performance across all segments, including quarterly production reviews and relationship enhancement with Top 20 accountsEnsures the integrity of the key account/key prospect database and monitors staff input for accuracy, thoroughness and coverage of key feeder markets & the local area.Prepare weekly, monthly, quarterly and annual reports as required. Co-ordinate and conducts periodic competitive pricing reviews
Liaises with the Area Director to champion all centrally developed area initiatives.
*Ensure full participation in lead sales & marketing programs
owing:
2008- 2010 MC DONALD CHEVROLET Taber Ab.
F&I / BUSINESS MANAGER Business office product sales (Warranty, protection pkgs & Insurance)Accounting and Banking procedures Product knowledge training Coordinating vehicle deliveries Promotion planning for sales staff Meeting with banking and sales reps to bring new profitable products to the dealership Dealing with both prime and sub-prime clients Completed two first Canadian training courses (beginners 5 day & 2 day advanced )Completed all required G.M courses OMVIC & AMVIC Certified
2007-2008 LETHBRIDGE LODGE Lethbridge Ab.
Outlet manager/ Resturant Manager Meet and exceeded guest and team member expectations by providing the best service and maintaining a positive attitude Responsible for the daily operation of the outlet
Communicate effectively with guests, associates and management team Schedules, supervises, coached and trained the outlet associates Overseen all trainings of new outlet associatesConducted Performance Plan & Review for Outlet associates Achieved budget forecasts and kept cost controls Menu Planning and exploring outlet revenue opportunities Developing and implementing innovative strategies, Sales & Marketing ideas to increase revenues Understand customers, build organizational credibility Manages expenses, maximizes revenues, encourages up selling through incentives, and works at staying ahead of the competition Acquired knowledge of hotel, in house facilities and local information to respond to guest inquiries Follow all Health & Safety policies Responsible for ensuring all regulatory requirements are adhered to Performed other duties as required
2006–2007 International Trucks Concord, Ont
Shift Supervisor/ Service AdvisorManaging all switch board callsDispatch for all company fleet trucks Managing all customer inquiries, quotes and issues Processing all repair claims including cash invoicing Updating all reports and forwarding to head office daily Delegate work orders to mechanics.Advising repairs and maintenance to customers
2004-2006 Financial Links Toronto, Ont
End of lease rep.Monitored all accounts as per my work load Invoiced customers coming off leases insuring that all charges have been verified as per contractsContacted customers and advised of return policies and soft collections Implemented new system to increase the productivity of claims
1999–2004 Denny’s Family Restaurant Toronto, Ont
F.O.H ManagerHandle employee/customers complaints and concernsMonitor employees/delegate duties where neededHandle daily banking procedures and payroll for A.D.PTrain staff in customer service and salesInterview applicants for employment
Practial price Auto Body Toronto, Ont
ReceptionistPossessing claims for accident vehicles with insurance company’sAnswering all Incoming Calls to Company and referring Customers to appropriate DepartmentTake stock of all new incoming vehicles, tagging them, and adding them to the stock listLicensing all vehicles that were being sold and deliveredMake sure Customers were taken care of in Waiting LoungeGreet Customers when entering body shop and direct to appropriate department
Education
1997 YORK UNIVERSITY Toronto, OntGraduated with an average of 3.10 CGPA.
1993 TORONTO SCHOOL OF BUSINES Toronto, Ont
1992 SIR WILFORD LAURIER COLLEGIATE Toronto, OntGrade 12 Diploma.
Tips
Multi-lingual with fluency in English, Spanish, Vietnamese & basic FrenchExcellent interpersonal skills and communication skills Strong organizational and time-management abilitiesAble to work both independently and in a team environment Self-motivated, hardworking, reliable and conscientiousWork well under pressure to meet deadlinesSkilled in a wide range of computer programs:
Windows 98-2000-NT&XP, Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Microsoft Outlook.
Reference
Avaliable upon request
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