Sales Representative Customer Service

MONICA ARANGO

** ********* ****. ***** *****, AB T7Z 2Z3

647-***-**** abotzi@r.postjobfree.com

Highly motivated, customer focused professional with extensive experience in key client development and retention. Skilled in creating and growing solid customer relationships, needs analysis, and account activity tracking.

Additional areas of expertise include:Market Analysis and PenetrationExperience in promotional events and Marketing planning and execution.Flexible and available to travel.Strong time management and Organizational skill.Production (Mechanical plus Industrial) Engineering skills.

PROFESSIONAL EXPERIENCE

Sales Representative

Royal LePage Realty Centre / Kingsbury Mississauga, ON 2005 - Present

Talented Real Estate Sales Representative with proven sale track record. I am able to generate own business through aggressive prospecting, qualifying, and networking. I am successful in closing deals, and developing long term relationships with clients. Key responsibilities include:Preparing documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Presenting purchase offers to sellers for consideration. Coordinating appointments to show homes to prospective buyers. Displaying commercial, industrial, agricultural, and residential properties to clients and explaining their features. Answering clients’ questions regarding construction work, financing, maintenance, repairs, and appraisals. Farming Activities: Door knocking, call calling and community events enrollment.Reviewing property listings, trade journals, relevant literature, attending conventions, seminars, staff and association meetings in order to remain knowledgeable about real estate markets.Preparing and executing annual Business Plan, prioritizing projects according to need, urgency and timeline.Business Administration, filing and accountantPlanning and execution of marketing programs and events.Established and maintained an amicable relationship with clients and local government authorities.Average 18 deals per year. Clients database: 145

Independent Insurance Agent

Nor-Star Insurance Brokers Inc EtobicokE, ON 2004 - 2008

I Advised customers about their financial needs, look for the best products, and evaluated different insurance policies objectively. Key responsibilities included:Building rapport with customers, conducting financial Needs Analysis and recommending appropriate products to the meet client’s needs. Delivering information sales presentation to potential clients and assisting throughout completion of application process while strengthening relationship.Providing quotes, executing changes and implementing policy applications.Used consultative selling techniques.

Financial advisor

CLARICA/SUN LIFE FINANCIAL SERVICES Etobicoke/Richmond Hill 2001-2004

Serving clients in GTA, with strong desire to help them to discovered and implement their financial requirements. Key responsibilities included:Review and learn the Government, Market and Financial sector changes.Self-Management. Order of Merit: silver 2002Agent of the month January, February, May, July and September 2003.Recruiting and became a mentor for new financial advisors. Average 30 deals per year.

Sales Manager

CTL – freight COMPANY Antioquia Colombia 1995 -2000

I was responsible for the development and performance of all sales activities. Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and Account Executives.Responsible for the performance and development of the 7 Account Executives. Prepares action plans by individuals as well as by team for effective search of sales leads and prospects. Assists Account Executives in preparation of proposals and presentations. Controls expenses to meet budget guidelines. Recruits, tests, and hires and coach Account Executives based on criteria agreed upon by senior management. Maintains contact with all clients in the market area to ensure high levels of client satisfaction. Acquired revenue growth of 45% from projected targets

EDUCATION Production Engineer, EAFIT University, Medellin-Colombia 1987

OTHER TRAINING AND DEVELOPMENTHome Energy Efficiency, 2011The Process of Negotiation, 2011Excellence in Service: Working with Upset Customers, 2011Best Practices When Dealing with Clients and Customers, 2011Solution Selling: Prospecting and Address Needs, 2011Fundamental of Exceptional Customer Service, 2011An Overview of 2011 Standard FormsRECO Real Estate Update Residential, 2009 and 2011Dynamic AGENT Professional Development Program, 2006 Real Property Law, Principles of Mortgage, Principles of Appraisal and Commercial Real Estate, 2007 Agent Development Program CLARICA /SUN LIFE, 2003MOST System Applicator, Maynard Management Institute, 1993Volunteering Work at The Portico A Community Church. 2002 - Present: Global Leadership Summit, Small Groups Team Leadership, Small Groups Leader, Hospitality area, Children ministry and Choir

TECHNICAL SKILLMS office 2007: Word, Excel, Power Point, Publisher, Digital Image Pro, Access, MS Outlook, Adobe Acrobat

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