HUSSEIN S. MSOFE

***-** ****** **.

St. Catharines, ON

L2S 3S5

289-***-****

abotwv@r.postjobfree.com

SKILL HIGHLIGHTSProficient in Microsoft Office (Excel, Word, PowerPoint), with typing speed of 50 WPMTrained in Fluency with Technology.

EDUCATION

Investment Funds in Canada (IFC) Certificate 2012

CSI Global Education Inc.

Bachelor of Arts, Economics 2006-2011

Brock University, St. Catharines, ON

International School of Tanganyika 2004-2006

Dar es Salaam, Tanzania

EXPERIENCE

Customer Service Representative Present

Transcom North America – St Catharines, ONRespond to customer inquiries regarding products and servicesAssist customers with decision-making when it comes to purchase optionsComplete transactions and receive paymentsRespond to and resolve customer complaints and issuesMaintain accurate records such as call logs, customer inquiries, and purchases

Summer Student Intern Summer 2011

Nathan Steel Ltd. - Tottenham, ONResponsible for reception duties – filing, faxing, answering phone calls and booking appointmentsDeveloped and maintained spreadsheets, typed correspondence

Maintenance Assistant 2009-2011

Brantford, ONResponsible for household repairs and maintenance such as painting, gardening, and exterior work.

Member of ROOTS African-Caribbean Association 2006-2010

Brock University, St. Catharines, ON.Assisted in planning and organization of events.Responsible for promoting events and selling tickets.Maintained communication with group members and other community and university groups.

Sales Assistant 2004-2006 Hassan’s Stationary – Dar Es Salaam, TanzaniaAssisted with the ordering and purchase of merchandise through local supplier.Responsible for completing purchase transactions.Managed the store when owner was out of town.Assisted customers with any inquiries.Maintained cleanliness and appearance of store.

Student Intern 2002-2004

Swiss Post – Bern, SwitzerlandDealt with in-person, telephone, and email inquiries from customers where I explained different shipping options and availability.Assisted with receiving and sorting of mail and packages.Assisted with delivery of mail and packages.

References Available Upon Request

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