Joel I. Clark

**** ********* **. – Plainfield, IN 46168 – 317-***-**** – abotwr@r.postjobfree.com

Work Experience:

Network Analyst – Emmis Communications – Indianapolis, IN November 2010 - Present

Support for HP & Dell servers, AD, network security, server maintenance, GroupPolicy, ePO and enforcing corporate policies. Maintain, monitor and support a nationwide Exchange 2003 environment. Enforce corporate computing policy and procedure for systems, IT staff, end users and external vendors to be SOX 404 IT Compliant. Provide tier 3 level support to remote network administrators at all Emmis properties for troubleshooting server/networking issues. Provide support to desktop support personnel at corporate location and available for on-call duties, off-hours (late night and/or weekends) system maintenance events.Supported Hardware: HP & Dell servers, Cybernetic SANs, HP ReadyNAS, HP Autoloaders, Dell, HP, and Apple laptopsServer OS: Windows Server 2000/2003/2008/2008R2Technologies Supported: Failover Clustering, NLB, TMG, Hyper-V, AD 20003, DHCP, DNS, SMTP, Exchange 2003/2010, WSUS 3.0, FTP, Windows XP/Vista/7, Office 2003/2007/2010, CA Arcserve Backup r15, McAfee ePO 4.5 & VirusScan 8.8, WSS 3.0, ImageNow, SQL 2005/2008, InfoPath 2003/2007/2010, Cisco VPN, BES, GoodLink, Dynamics CRM, Lync 2010SOX 404 ComplianceProject Management: Completed: VirusScan 8.8 & ePO 4.5, Arcserve r15, Microsoft Dynamics CRM, Hyper-V HA & DR Environment, Lync 2010, CommVault Archiving, HP StorageWorks Migration, Virtual DC Conversion, Q101 Environment Separation, Chicago Office Build out projects. In Progress: Exchange 2010 & Office 2010 MigrationCertifications: MCTS: Windows 7, Currently pursuing MCTIP

Client Services Analyst – Emmis Communications - Indianapolis, IN September 2008 – March 2009

August 2009 – November 2010

Provided on-site and remote help desk service for users worldwide. Oversaw daily operation of servers and networks. Functioned as IT liaison to internal and external auditors for Sarbanes-Oxley compliance. Successfully implemented a fully customized SharePoint help desk site that greatly increased IT efficiency and SharePoint ROI in 5 weeks. Extensive use of InfoPath 2003 and SharePoint Designer 2007. Help Desk support in a Windows and Macintosh environmentDesign and code websites with Dreamweaver, and SharePoint Designer 2007/2010Project Management: Completed SharePoint IT Portal, McAfee Antispyware 8.5, IE8 Upgrade, Windows XP SP3 Upgrade

Database Marketing Research Intern – Aprimo, Inc. – Indianapolis, IN May 2007 – August 2007

Researched sales leads for Aprimo's sales force using Jigsaw, Spoke, Hoovers, The List, and others while ensuring accuracy. Set in motion several vendor purchases as well as worked on process improvement initiatives.

Aide - CNGU– Upland, IN November 2006 – May 2007

Managed inventory, tracked costs, handled shipping (both International and U.S.), listed and updated EBay, and handled PayPal transactions. [while enrolled at Taylor]

Technician - GreenHouse Computers, Inc. - Nappanee, IN May 2006 – July 2006

Communicated effectively with customer base to develop IT solutions, provided hardware and software troubleshooting, Help Desk support, and customer relations.

Student Technician – Taylor University – Upland, IN August 2005-September 2006

Provided desktop, laptop, and tablet support for Taylor University faculty. Successfully deployed over 200 desktops and laptops. [while enrolled at Taylor]

Education:

Bachelor of Science: Management/Information Systems August 2004 - May 2008 Taylor University, Upland, IN 3.3/4.0 GPA

Honors:Received two raises and a promotion in less than two yearsDean’s Merit Scholarship 2004, Dean’s List 2007 – Taylor University SIFE Rookie of the Year – volunteer community development & business incubator development 2nd Place - I-69 Collegiate Innovation Challenge 2008

References available upon request

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