Customer Service Technician

Judith Flora

Email: abottp@r.postjobfree.com

Address:

City: Oshkosh

State: WI

Zip: 54902

Country: USA

Phone: 920-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Pharmacy Technician with thirty years work experience including hospital, retail, and nursing home. Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times.

Educational Background:

High School Dipolma from Lakeshore Technical Institute, WI 1/2001 to 6/1981 (Pharmacy Technician)

High School Dipolma from Lakeshore Technical Institute, WI 1/2001 to 10/2012

Job History / Details:

Professional Summary

Certified Pharmacy Technician with thirty years work experience including hospital, retail, and nursing home. Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times.

Licenses

Technician certification training at Lakeshore Technical College, Cleveland Wisconsin 1981

PTCB nationally certified since 2001

Professional Experience

April 2003 to Current

LHO Pharmacy Oshkosh, WI

Lead Tech

Entered new patient profiles and prescriptions into medication input software system.

Effectively resolved insurance rejections and other billing issues.

Communicated directly with doctors' offices via telephone, fax and email.

Managed drug and supply inventories.

Provided friendly customer service at prescription drop-off and pick-up counters.

Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.

July 1999 to June 2003

Berlin Memorial Hospital Berlin, WI

Pharmacy Technician

Entered new patient profiles and prescriptions into medication input software system.

Managed drug and supply inventories.

Provided friendly customer service at prescription drop-off and pick-up counters.

Dispensed and delivered patient medications to patients throughout the hospital.

Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.

Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.

Filled departmental requisitions and crash cart medication trays.

Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.

Prepared medication and IV orders for convalescent facilities and hospitals.

Education and Training

2001 PTCB,

Certified Pharmacy Technician (CPhT)

1981 Lakeshore Technical Institute Cleveland, WI

Pharmacy Technician

Pharmacy technician diploma

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