Customer Service High School

Leslie Key

Email: ********@****-****.***

Address:

City: Huntsville

State: TX

Zip: 77340

Country: USA

Phone: 936-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Hard-working, entry-level positions, looking to apply my education and experience to a position in the field of psychology or business. Areas of proficiency include but not limited to excellent computer skills, office equipment savvy, and quick learner. Meticulous, detail oriented with great work ethic. Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes-Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings. It is prided that I can learn to do anything with enthusiasm and effective results. Easy going, easy to get along with, and very optimistic. Learning new things and meeting new people are a great passion of mine. Research is another great love of mine.

Educational Background:

High School Dipolma from Walden University, Minneapolis MN 1/2001 to 10/2011 (Mental Health)

High School Dipolma from Ashford University, Minneapolis MN 1/2001 to 10/2012

High School Dipolma from American Intercontinental University, Minneapolis MN 1/2001 to 10/2012

Job History / Details:

Professional Summary

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Hard-working, entry-level positions, looking to apply my education and experience to a position in the field of psychology or business. Areas of proficiency include but not limited to excellent computer skills, office equipment savvy, and quick learner. Meticulous, detail oriented with great work ethic. Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes-Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings. It is prided that I can learn to do anything with enthusiasm and effective results. Easy going, easy to get along with, and very optimistic. Learning new things and meeting new people are a great passion of mine. Research is another great love of mine.

Skill Highlights

[type] support

Detail oriented

Excellent quantitative skills

Scheduling tools

Strong knowledge of [area]

Critical thinker

Organizational skills

Experience in [areas of expertise]

Excellent communication skills

Excellent research skills

Issue resolution

Microsoft Word, Excel, PowerPoint

Outstanding interpersonal skills

Planning/coordinating

PowerPoint knowledge

Microsoft Office proficiency

Team leadership

Quick learner

Professional demeanor

Verbal communication skills

Organizational planning

Accomplishments

Student Accomplishments: Dean's list first year in continuing education, maintained excellent grade point averages, learned a great deal about the importance of research, organizational and time management skills. Most effectively learned the importance of hard work.

Work Accomplishments: While employed for HISD as offered I attended several workshops and received certificates of attendance in a wide variety of genres pertaining to education. My work in the Special Education division allowed the rewarding experience of improving student/parental satisfaction of the learning environment, as well as provide information to the district on certain obstacles for the physically challenged in order to allow for equality among students. One year I was personally chosen by a parent to be one on one with their child out of the entire special education faculty because of my expertise in working with this certain handicap and condition. While employed at Heritage Champions Academy I had the opportunity of increasing each individual child's grades in each class. I also accomplished gaining rapport on hard to reach students which helped to get them interested in the work. It is also prided that each child that I have worked with had improved in all areas of school. While employed at Best Western I pride myself in accomplishing the goal of gaining more clientele and frequent stay guests and helped boost revenue.

In life: I have accomplished learning the proper work ethics, attitude, and professionalism it takes for any position.

Professional Experience

August 2002 to July 2007

Huntsville ISD Huntsville, TX

Huntsville Independent School District

While employed with the district, the five years of service consisted of many different and rewarding position types. The first year of service I had the opportunity to work in the background with the Special Education Department. I worked with the diagnosticians on every campus other than the high school. In this position it was required of me to travel from school to school on certain days in order to provide support for the diagnosticians. It was a requirement to facilitate all of the paperwork, computer data entry, parental communication, mainly working in an office setting. The second year through the fifth year I worked one on one with students aside the teachers in support. Implemented Individual Education Plans to increase student literacy and support school reading programs.

Ensured quality of education of students by opening up the lines of communication between parents, staff, and administration.Collaborated with team of faculty and staff in the implementation of certain procedures required for each individual student. Improved student moral by gaining rapport and respect. In the last year, reduced inefficiencies by supporting the teachers in facilitating proper maintenance of student activities and schoolwork. Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Established and enforced rules for behavior and procedures for maintaining order among the special education students for the school I worked at. Developed, administered and corrected tests and quizzes in a timely manner. Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. Met with parents to resolve conflicting educational priorities and issues.

May 2012 to September 2012

Best Western Huntsville, TX

Front Desk Clerk

This position required a great many tasks. First and most importantly it was to greet guests in a timely and efficient manner in order to check them into their rooms quickly and with little problem. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. It was also required to gather information on guests in order to maintain the database of guests. While employed there I was successful in gathering more frequent stay guests for optimum monthly revenue. Up-to-date knowledge of Best Western policies regarding payments, standard of cleanliness in rooms or in kitchen. Assisted in breakfast which is offered as part of Best Western Standards. Facilitated the whole hotel on manager's days off. Handled daily heavy flow of paperwork designed by Best Western to keep all guest organized in the system and also off the system. Prevented loss of return guests using awareness, attention to detail and integrity. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Built long-term customer relationships and advised customers on nearby attractions and promotions.

August 2007 to March 2008

Heritage Champions Academy Huntsville, TX

Special Education Assistant

While employed with Heritage Champions Academy, the main duties required for the job was to maintain all the filing, paperwork, and parental communications by setting up meetings for the faculty, staff, administrators, and parents. The most rewarding part of the position was in working one on one with students in and out of the classrooms in order to help support teachers and staff implement the students Individual Education Plan. It was required to facilitate proper learning environment for each individual student attending the special education program. It was also necessary to report to the director of special education frequently in order to give reports on how the program was working. Each student also had the opportunity to work on the computers that I had the opportunity of setting up and maintaining. The most important aspect to this position was maintaining the proper learning environment as stated by the law for each individual student in order to either improve or maintain student achievement.

September 2000 to April 2001

Headquarters Hair Salon Huntsville, TX

Receptionist

I have been employed here more than once for in between jobs. The main position requirement was to facilitate the front desk duties such as; Greeted customers entering the store to ascertain what each customer wanted or needed. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Directed calls to appropriate individuals and departments. Processed merchandise returns and exchanges. Maintaining a clean and orderly work space for the entire salon, including but not limited to keeping up the replenishment of tools necessary for hair stylists to do their jobs, maintaining merchandise, implementing the cleaning tasks required on a daily basis. Ensured superior customer experience by addressing customer concerns. Prevented clienteèle losses using awareness, attention to detail and integrity. Implemented long-term customer relationships and advised customers on purchases and promotions. Compiled weekly monetary reports and records for owner. Maintained positive attitude to make clientele experiences memorable and pleasant. Responsible for calling up customers in a timely manner and guaranteeing high level of customer service. Designed displays to make the store experience interactive, engaging and reassuring. Learned, referenced and applied product knowledge information. Participated in physical inventory counts every week for new shipments. Served as the salon's only bilingual Spanish/English customer service representative. Processed gift cards, coupons, and any and all monetary transactions.

Education and Training

2011 Walden University Minneapolis, Minnesota

Master of Science Mental Health

This degree is not completed. Still in process of completing a thesis, practicum, and internship.

The course work has been completed.

2008 Ashford University Clinton, Iowa

Bachelor of Arts Psychology/Organizational Management

This degree is a double major in the field(s) of psychology and organizational management. While my main passion is psychology it also seemed important to have a business background.

2006 American Intercontinental University Hoffman Estates, Illinois

Associates of Business Administration Business Administration

USF Deans List, Fall 2006.

AA with Honors

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