Administrative Assistant Customer Service

Tanya L Cole

Email: ********@**************.***

Address:

City: Ainsworth

State: NE

Zip: 69210

Country: USA

Phone: 402-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Meticulous Executive Administrative Assistant, excellent at juggling multiple tasks and working under pressure. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Educational Background:

High School Dipolma from Chadron State College, Chadron NE 1/2001 to 12/1995 (Marketing)

Job History / Details:

Professional Summary

Meticulous Executive Administrative Assistant, excellent at juggling multiple tasks and working under pressure. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Qualifications

Administrative operations

Marketing materials development

CRM Systems (Salesforce & NetSuite)

Microsoft Office skills

Campaign performance tracking

Client account management

Recipient of 212 Award

Internet savvy

Social media savvy

Reports generation and analysis

Team liaison

Positive and upbeat

Extremely organized

Meets/exceeds goals

Attention to detail

Self-starter

Quick learner

Exceptional multi-tasker

Interpersonal skills

Excellent communication skills

Experience

October 2011 to Current

Technologent/ Your Selling Team Ainsworth, NE

Executive Administrative Assistant

Researched and updated all required materials needed for Management reports and Marketing initiatives as directed. Performed accounts receivable duties including invoicing, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation (YST). Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Supported Managment with daily operational functions. Developed/ Effectively controlled the release of proprietary and confidential information for general client lists. Worked directly with Business Development Representatives and Management to achieve streamlined accurate reporting of Appointments and Campaign initiatives. Managed executive calendar and coordinated weekly project team meetings, and assisted in the development of meeting agendas to increase meeting efficiency. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

August 2005 to October 2011

Technologent Ainsworth, NE

Service Support Specialist

Developed and maintained long-term relationships with Service Support customers. Managed organization's East Services Support sales region and performed full sales cycle duties. Researched and customized service proposals for clients in order to build strong client relationships and provided high value-adding services. Retained and ensured proper handling and care of 150 existing client accounts. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Consistently met and exceeded department expectations for productivity and accuracy levels.

Education

1995 Chadron State College Chadron, NE

Bachelor of Arts Marketing

Professional Affiliations

Board of Director, Ainsworth Area Chamber of Commerce (July 2012 - Present)

Member, American Legion Auxiliary (2010 - Present)

Lifetime Member, American Legion Auxiliary of the VFW (2004 - Present)

Treasurer, St Pius X Alter Society (July 2012 - Present)

Owner, Tanya L Cole Mary Kay business (2009 - Present)

Member, St Pius X Stewardship Committee (2010 - Present)

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