William Sommerfield

Email: abotsz@r.postjobfree.com

Address: *** ** ******** **

City: Port St. Lucie

State: FL

Zip: 34983

Country: USA

Phone: 772-***-****

Skill Level: Management

Salary Range: 100

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

WILLIAM L. SOMMERFIELD

812 SE Seahouse Dr. E-mail: abotsz@r.postjobfree.com Port Saint Lucie, FL. 34983 Cell: 772-***-****

PROFILE

Accomplished, results-driven EXECUTIVE MANAGEMENT professional with more than 25 years` spanning the Vacation Ownership Sales, Direct Response, Hospitality, and Manufacturing industries. Expertly handle full P&L responsibility for multiple business units and guide strategic planning for multi-million dollar organizations. Core strengths include:

* Operations Management * Account Acquisition & Retention

* Capital & Operational Budgeting * Sales, Marketing & Training

* P&L Analysis & Cost Containment * Customer & Vendor Relations

* Revenue & Profit Enhancement * Purchasing & Inventory Control

* Emerging Business Ventures * Technology Integration

* Contract Negotiations * Critical Problem Resolution

Recognized for eliciting consistent and measurable gains in quality, productivity, and profitability. Talent for recruiting, leading, and developing key management personnel towards goal achievement. Excel in researching, selecting and designing IT and communication system solutions to manage explosive growth. Driven by challenge and motivated by opportunity to add value.

PROFESSIONAL EXPERIENCE

VACATION VILLAGE RESORTS, Las Vegas, Nevada 08/05-07/12

Project Director

Recruit, train, and manage 60+ sales professionals and 12 front-line closers in vacation ownership sales. Producing revenue of 20 to 30 million dollars a year.

Motivate sales professionals with new and traditional methods of selling and closing.

BLITZ MEDIA, INC./ Las Vegas, Nevada 04/97-04/04

d/b/a CONNECT2 PHILIPPINES, INC., Manila, Philippines

Managing Director - Connect2 Philippines, 10/02-04/04

Designed, established, and managed a 200-seat, 8,500 sq. ft., 24/7 inbound call center servicing U.S. and Australian accounts and specializing in direct response sales, customer service, banking solutions, and technical support. Call center volume grew to over 750,000 min/mo.

Established protocols for COPC certification. Directed 7 department heads with combined oversight of 400 employees. Trained executive personnel in marketing, operations, IT, and quality control; monitored the accounting and legal divisions.

Achieved profit gains 8% above forecasted projections in the first year and realized ROI within 14 months.

Negotiated stringent Service Level Agreements (SLA`s) and continuously met or exceeded all terms.

Implemented the PC-based Interactive Intelligence PABX system.

Maintained an abandoned call rate of below 1% and a 2% queue average.

Decreased average call length and increased the upsell percentage 10%.

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WILLIAM L. SOMMERFIELD

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Chief Operating Officer (COO)/General Manager - Blitz Media, Inc., 04/97-10/02

Joined organization in its first quarter of operation. Assumed oversight of all call center and back-end operations for this direct marketing company targeting info-commercial clientele such as Suzanne Sommers. Played a key role in growing revenue from under $50,000 in early 1997 to $400,000 by the end of 1998, and to $63 million in 2001.

Outsourced order processing, order fulfillment, marketing, and financial transactions. Solicited bids, selected vendors, and negotiated terms.

Directed department heads for sales, customer service, order processing, training, charge-backs, IT, HR, QA, and accounting with responsibility for nearly 500 personnel.

Approved new scripts, developed charge-back protocols, and closely monitored call calibration tests and quality assurance.

Lowered labor costs 20% with the implementation of Blue Pumpkin scheduling solutions.

Decreased BBB complaints 75% through the development and implementation of a QA department and rigorous quality and service standards.

In 1999, brought all outsourced operations in-house except for order fulfillment. Managed the design and build-out of a 25,000 sq. ft., 285-seat call center and corporate office suite. Notably improved control over customer service and quality, realizing a cost savings within the first four months, and subsequently achieving record-breaking profit margins for this industry.

Evaluated and upgraded IT systems to accommodate rapid business growth:

Beta-tested the first XO Communications Wireless Internet Business Solution application and three DS3's. Increased application speed 50% and virtually eliminated downtime.

Managed the implementation of the Avaya G3R main frame PABX system utilizing ACD, IVRU, and CenterVue Metrics.

Co-developed DCOMS, a revolutionary premier order management system for in-house utilization and subsequently marketed it to the direct response industry. Sales of this product grossed over $4 million in under 2 years.

In 2002, conceptualized a call center subsidiary and conducted in-depth research and cost analysis. Findings indicated a $2 million annual cost savings. I was given the directive to orchestrate and manage Connect2 in the Philippines.

THILL AND COMPANY, INC., Oshkosh, Wisconsin 02/94-03/97

General Manager

Presided over growth from $1.5 million in 1994 to $3.75 million in 1996 at this privately-owned retail display unit manufacturer and assembly house. Planned and administered multi-million dollar labor, operating, and purchasing budgets for point-of-purchase clientele such as Nestle and Dalton`s Books.

As Chief Liaison and Manager of the newly acquired 3-year contract with Walt Disney World Pictures, collaborated with engineering and design teams and directed department supervisors in the fabrication, assembly, inspection, packaging and worldwide shipping of 400,000+ units.

Oversaw operations in a 500,000 sq. ft. warehouse and 100,000 sq. ft. assembly plant.

Developed customized inventory control systems to track two million inventory pieces.

Designed and directed a 70-seat call center to service Point-of-Purchase division`s domestic and international customers.

Instrumental in tripling annual revenue generation via enabling the production, fulfillment, and shipment of more than five million packages in 3 years time.

WILLIAM L. SOMMERFIELD

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MARTINIS STEAKHOUSE AND BANQUET CENTER, Appleton, WI 09/91-01/94

General Manager

Accountable for daily operations and profit performance of a 150-seat restaurant, 80-seat lounge, and 250-seat banquet facility. Hired and supervised 200+ employees; developed front and back-of-the-house management personnel.

Doubled annual sales in the first year and an additional 20%, annually, in subsequent years.

Initiated and executed new menus and marketing strategies.

Auditioned, hired, and scheduled live entertainment.

Designed and directed a $350,000 renovation while still remaining open for business.

Raised the check average 20% and bar sales 75% by training staff in customer service and suggestive selling techniques.

Martinis was voted -Best Sunday Brunch in the Valley- by the Appleton News in 1992.

PERKINS RESTAURANTS, Milwaukee/Madison/Appleton, Wisconsin 06/88-09/91

General Manager, 1990-1991 / Assistant Manager, 1988-1991

Successfully managed all facets of operations at three different assignments, each encompassing a 24/7, 80-seat restaurant.

Exceed bonus criteria for 27 consecutive months.

Drove sales at the Appleton location from $950,000 to $1.5 million in 14 months.

STAINLESS STEEL FOUNDRY AND ENGINEERING, Milwaukee, WI 08/84-02/88

Production Control Manager and Project Manager for ISO 9000 Certification

Managed production schedules for all Sand Foundry, Investment Castings, Quality Control, and Shipping operations. Produced over 5 million castings monthly.

Instituted JIT schedules and elicited a $300,000 annual cost savings.

Developed workforce management software for the scheduling of 800+ personnel.

Served as Project Manager in obtaining ISO 9000 certification, 1987-1988.

SALES POSITIONS- Kirby Vacuum Sales, Water Purifier Sales

EDUCATION

MARION COLLEGE, Oshkosh, Wisconsin

Business Management with emphasis in Operations Management, 1991-1994

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