Customer Service Representative

Geraldine Castillo-McCann

Email: ********@******.***

Address:

City: Santa Maria

State: CA

Zip: 93455

Country: USA

Phone: 805-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator with 3 years experience working in a demanding office environment as a Customer Service Representative and Financial Advisor.

Educational Background:

High School Dipolma from FEU Makati, Manila CA 1/2001 to 5/2012 (Business Administration)

Job History / Details:

Career Overview

Excellent communicator with 3 years experience working in a demanding office environment as a Customer Service Representative and Financial Advisor.

Core Strengths

Strong Client Relations

Experienced Customer Service

International Sales Support

Adaptive Team Player

Seasoned in Conflict Resolution

Excellent Communication Skills

Active Listening Skills

Energetic Work Attitude

Fast Learner

Telephone Inquiries

Enhanced Telecommunication Skills

Multi-line Phone Usage

Credit Card Processing

Training Development

Work Experience

May 2010 to April 2011

TATA Consultancy Services Manila, Philippines

Process Associate

Specialized in Account Maintenance / Verification. Reviewed credit card applications from Australian customers for Citibank. Ensured all information on applications is accurate and legitimate. Approved applications meeting requirements and in compliance with corporate policies.

June 2009 to May 2010

JP Morgan & Chase Manila, Philippines

Financial Advisor

Performed collection activities for Chase Auto Finance loans. Advised customers on financial options and secured payments to bring accounts current. Counseled clients on loan / account management.

October 2008 to May 2009

NCO Pampanga, Philippines

Customer Service Training Assistant / TCC Supervisor

Facilitated structured training classes for a Leading US Telecom Customer Care account. Supervised activations and consumer credit accounts. Increased overall sales skills while performing multiple administrative tasks. Monitored several independent trainers. Consistently ranked in the top 2 percentage performers group.

June 2008 to September 2008

NCO Pampanga, Philippines

Customer Service Representative

Responded to customer issues / requests for a major US Based Telecommunications provider. Recommended product upgrades, plan savings, additional services to existing customers.

Educational Background

FEU Makati Manila,

Bachelor of Arts Business Administration

1 Years Coursework in Business Administration and International Studies

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