Sales Customer Service
Resume:
Beth Light
Email: abotoc@r.postjobfree.com
Address: **** ********* **
City: Mansfield
State: TX
Zip: 76063
Country: USA
Phone: 817-***-****
Skill Level: Experienced
Salary Range: 65
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Beth Light
abotoc@r.postjobfree.com
RECENT EXPERIENCE:
6/2009 - 8/2012
People`s Education, Saddlebrook, New Jersey - Implementation and Professional Development Specialist
Accomplishments:
* Sales Goals Attained:
2009-2010 96% of 900,000, 2010-2011 50% of 1,300,000, 2011-2012 107% of 700,000
* District implementations in United ISD and Austin ISD
Responsibilities:
Pre-sales Support:
* Work in conjunction with the sales team, and present our suite of technology products to District or Campus level personnel.
o Determine the District or Campus needs and tailor the presentation.
o Follow up with attendees to answer any questions or concerns.
o Create marketing presentations on new products
Post-sales Support:
* Schedule implementation planning meeting with administrators to determine training methods and goals.
* Schedule the initial training for all new and on-going installations via an online method or onsite.
* Offer continuing assistance on -best practices-:
o Provide guidance on how to use Insight(tm) for incremental assessments, formative assessments, and benchmarks.
o Discuss analysis of the diagnostic reports to facilitate data-driven instruction and student learning.
o Answer any questions, problem-solve and strategize with teachers and administrators in reference to regular periodic assessment, data analysis and differentiated instruction.
o Monitor usage and fidelity of the implementation and report to all key stakeholders
o Share usage reports with the sales team so as they meet with customers, they are informed about the progress of the implementation.
* Pursue speaking opportunities at regional conferences and design presentations tailored to specific audiences.
Additional tasks:
* Develop product training for salespeople
* Communicate with other company departments: inside sales, marketing, programming, customer service
10/2008 - 6/2009
Apangea Learning, Pittsburgh, Pennsylvania - Professional Development Consultant
Accomplishments:
* Accomplished an 80% renewal rate in current Texas school districts
* New implementations in eight Texas school districts
Responsibilities:
* Implementation planning with district and campus personnel that included creating a timeline for the initial training and determining the delivery method: virtual or on-site. Dates for milestones were determined: the kickoff date for the classrooms, follow-up meetings for in depth discussion and question/answer sessions, and scheduling meetings for student data analysis.
* During the implementation meeting, curriculum pathways were discussed and determined by cross-walking the Apangea content guides and the TEKS/TAKS correlations.
* On-going support which involved creating diagnostic information for school district personnel from the reports provided by Apangea. These reports provide data for discussion about student activity and progress. This information allows diagnosis of student performance and intervention options.
* Constant communication with the district and campus personnel as required for a successful implementation. This was accomplished via phone calls, emails, virtual presentations, and on-site visits. Through this communication, technical or operational questions were addressed and research-based strategies were shared to impact student and teacher performance.
* Communication between salespeople and account managers was accomplished by updating activities in Salesforce(tm) and scheduled phone calls.
* Pre-sale support with salespeople and attendance at conferences.
09/2001 - 06/2008
JRL Enterprises, Inc., New Orleans, Louisiana - Technical Training Manager
Accomplishments:
* Oklahoma school districts - approximately $6.6 million from 2005-2007
* Created a new training model/template
o survey results from teacher attendees, 50% increase in retention of information
o 50% decrease in cost to JRL due to shortened training time
* Created -best practices- checklist for administrators
o Student pacing increased in classrooms on an average of 25%
o High stakes test scores increased by an average of 10% in Oklahoma school districts
* Port Arthur school district - additional $200,000 in 2008
* New Mexico - Gallup school district - additional $200,000 in 2007
Responsibilities:
* Interface and communicate regularly with state, district, and campus level personnel. Scheduling meetings and account planning to ensure a successful program implementation.
* Facilitated regularly scheduled meetings that varied in format to meet the customer`s specific needs. General focus was re-assessing software implementation, answering technical questions and addressing competitive information.
* Customer meetings often included direct teacher observation in the I Can Learn(R) classroom. This provided opportunities for discussion of recommendations and new strategies to increase the over-all proficiency of the students.
* Management of partnerships with fifty school districts in three states: Texas, New Mexico, and Oklahoma.
* Continually trained and communicated information updates for all teachers and administrators. Instrumental in creating a new training model/template:
o targets teachers/administrators needs in more efficient method
o provides consistency of training offered to all school districts
* Regular and timely communication with the JRL programmers, tech support group, and sales group to improve customer relations and address any questions or concerns.
* Coordinated efforts within the district to receive data from high stakes tests, i.e., TAKS in Texas and grade measurement tests, i.e., NWEA MAPS.
Management Responsibilities:
* During the Ft. Worth implementation, I oversaw the implementation team. This involved monitoring their job performance, making suggestions to make them more effective in working with the school and district personnel, assigning goals and monitoring the attainment of the goals. I also provided reports to upper management on our team.
* During the Oklahoma roll-out, I was responsible for hiring an additional person to assist with the implementations. I was responsible for training and evaluating their job performance.
PRIOR EXPERIENCE: 1991-1998
United Way of Mason County, Executive Director, Maysville, Kentucky
Accomplishments:
* Increased donations by 10%
Responsibilities:
* Volunteer recruitment/ training, implementation of community marketing programs, evaluation of partner agencies, and preparation of financial reports for the Board of Directors.
* Strong relationships allowed the use of partner agency personnel to create Public Service Announcements.
* Partner agency review process allowed the Board of Directors to gauge the impact of donations on the partner agency and provided a forum for financial questions.
* Coordination of the employee campaigns at business locations requiring knowledge of the business and working with various managers to schedule the United Way presentations. Developed partnerships at all levels of management and increased corporate donations.
* Coordinating activities with a Board of Directors by creating meeting agendas and presenting detailed financial reports.
* Implementation of software program that resulted in better financial analysis and tracking.
Maysville Community College, Adjunct Professor, Maysville, Kentucky
Accomplishments:
* One hundred customer support personnel were trained producing revenue of approximately $100,000
Responsibilities
* Designed, created, and taught customer service classes to corporate employees throughout the area.
NCR EXPERIENCE: 1978-1991
NCR Corporation, Account Manager, Houston, Texas and Dallas, Texas
Accomplishments:
* Increase sales of NCR products by reseller salespeople - attained quota of approximately $1,000,000 in 1990-1991
Management Responsibilities:
* Creation and implementation of NCR product training programs for the reseller`s management and sales groups. Developed sales plans cooperatively with NCR and the reseller.
* Strategized with the reseller`s management and salespeople to develop and increase sales in target accounts. Before, during, and after the sale was made, developed relationships within the target accounts at the user and management level.
* Worked with the team that installed PC networks in Shell Oil and Texaco headquarters in Houston, Texas.
NCR Corporation, Systems Sales Analyst, Houston, Texas
Accomplishments:
* Consistently ranked in the top five for billable hours
* Successful integration of external devices to a Unix server increasing resulting in sales of $500,000 to major food and drug accounts
Responsibilities:
* Coordination of activities and account planning with various NCR sales groups and major food accounts: Randall`s in Houston and HEB in San Antonio. The account planning strategies allowed customization of training and implementation timelines to increase customer satisfaction.
* Developed partnerships at all levels within the customer accounts and within various NCR departments.
NCR Corporation, Principal Systems Engineer, Lubbock, Texas and Austin, Texas
Accomplishments:
* Completion of major projects to meet deadlines with no delays
* Increase in support contracts purchased by customers - 1n 1985 secured a $200,000 contract from Texas Dept of Public Safety
Management Responsibilities:
* Coordination of the software/hardware installation for hospitals throughout West Texas and Oklahoma. Operated in tandem with different levels of customer personnel and various NCR departments to ensure customer satisfaction.
* Project Manager for the State of Texas Department of Public Safety installation - Drivers License division:
o Created a timeline and developed strategies to complete installations at 80 DPS sites within a 6 month time period
* Conducted the training sessions and managed the installation schedules by coordinating the activities of NCR Systems Engineers and DPS employees. Over 150 NCR and DPS personnel were involved in this process.
* Scheduling meetings at each location after the initial installation and meetings with DPS Austin personnel to ensure customer satisfaction.
EDUCATION: Texas Tech University, Lubbock, Texas
Bachelor of Science - Marketing Degree
Non Profit Organizations:
Management Responsibilities:
* Elected to the Mansfield ISD Board of Trustees in 2006. We manage a $224 million budget and are responsible for all employee grievances. We offer direction to the Executive Council and evaluate the superintendent. I was on the board during the hiring process for our current superintendent.
* Worked with non-profit organizations at the school and district level. This involves coordinating the activities of 30+ volunteers, holding them accountable for their assigned job duties, developing budgets and financial plans.
EDUCATION: Texas Tech University, Lubbock, Texas
Bachelor of Science - Marketing Degree
COMMUNITY SERVICE:
* 2006-Present: Mansfield ISD School Board of Trustees, current position President. Mansfield ISD has been a high growth district over the last 10 years. As our growth has slowed, we are implementing programs to make our district one of the best in the north Texas Region. As a Board, we have dealt with zoning issues, increases in diversity (there are over 90 languages spoken), and replaced a very popular retiring superintendent and most of the Executive Council. We are in the process of staffing reviews to prepare us for funding changes and simultaneously implementing new technology throughout the district.
o MISD has a student population of approximately 33,000 and operates a $240 million budget.
o Since 2006, MISD has opened 11 new campuses and a Center for the Performing Arts and passed 2 bond packages valued at $500 million.
o As a result of slowing growth, the bond package passed in 2011 will be used to upgrade existing facilities.
o All high school students for the school year 2012-1013 will be issued an iPad with electronic textbooks downloaded.
* 1999-2012: Mansfield ISD Parent Teacher Association groups
o Multiple positions at the local school level.
o Mansfield ISD Council of PTAs president.
o Coordinated networking with the 41 local PTAs.
o The combined impact to the district from the PTAs: approximately $5,000,000 (money raised and volunteer hours).
* 2000-2004: City of Mansfield Planning and Zoning Commissioner
o This was a period of rapid growth in our city and we worked with developers and the city to maintain our quality of building while meeting the needs of a growing population.
1996-1998: Board of Directors - Church of the Nativity Pre-School
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