Manager Customer Service

Erika Lynn Whyte

Email: abotni@r.postjobfree.com

Address:

City: Saugus

State: MA

Zip: 01906

Country: USA

Phone: 781-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional interpersonal and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Classical High School, Providence RI 1/2001 to 5/1994 (college preperatory)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional interpersonal and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Strong leadership

Excellent communication skills

Team building

Problem resolution

Exceeds goals consistently

Self-starter

Attention to detail

Project planning

Core Accomplishments

Results-oriented, high-energy, hands-on professional, with a successful record of supervision, training, and management.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills including hiring, termination, scheduling, training, payroll, and other administrative tasks. Quick learner with a clear vision to accomplish the company goals. Computer and Internet literate.

Professional Experience

December 2009 to Current

Elizabeth Stone House Roxbury, MA

Wilderness Heals Coordinator

Created volunteer Team Leader manual including training and development of best-practices in outdoor leadership, implementation of an Emergency Action Plan, and record keeping documents.

Increased fundraising by 111 percentage .

Increased donors' return on investment by decreasing overhead costs by 20 percentage .

Established a 5-year strategic planning committee.

April 2007 to Current

NovoBiotic Pharmaceuticals, LLC Cambridge, MA

Office Manager/Laboratory Manager

Negotiated pricing with vendors regarding lab supplies and waste management, decreasing monthly costs by 20 percentage .

Planned and executed all aspects of laboratory move and construction thereof increasing the efficiency of space and improving safety.

Maintained and prioritized daily tasks and projects including: accounts payable, equipment maintenance and repair, facility maintenance, appointments, travel, expense reports and general errands.

October 2003 to April 2007

Easter Seals (Harbor Schools) Newburyport, MA

Program Manager/Assistant Program Director

Created a documentation template for clients that was adopted agency-wide.

Established an outdoor therapeutic program.

Trained hundreds of employees agency wide as a certified trainer of Cornell University's Therapeutic Crisis Intervention.

Provided direct supervision of shift supervisors (4) and support staff (8.)

Managed the facility in order to maintain licensing through the Department of Health, Food Service, and Fire Safety.

Managed all aspects of programming and implementation.

Ensured compliance of all state and federal regulations.

Hired, trained and supervised all new staff.

Interfaced collaboratively with DSS, DYS, community resources, family, and management.

December 2001 to October 2003

Family Services Inc Providence, RI

Assistant Manager/Interim House Manager

Supervised a team of 5 program staff.

Created and implemented program changes.

Participated in the development and realization of the program budget.

Maintained the staff scheduling to meat licensing requirements.

Participated as a member of the agency's strategic planning committee.

October 1998 to September 2001

AIDS Care Ocean State Providence, RI

Childcare Worker

Provided all aspects of care for HIV, drug-exposed and developmentally delayed children ages 0-5 in a therapeutic milieu.

Administered medication and rehabilitative therapies; behavior management; and parent and family reunification work.

Supervised childcare assistants and volunteers on shift.

March 1996 to March 2001

PMC Lighting, Inc Warwick, RI

Customer Service Manager

Worked closely with representatives across the nation in sales, marketing and technical support.

Developed and implemented excel worksheets to more effectively quote products .

Participated in organizational staff meetings.

Illustrated and proposed the need for a human resource representative.

Launched an Human Resource department as well as an extensive benefit package.

Established production schedules while expediting orders

Organized, formatted, and documented an efficient processing system for all sales orders.

Managed an in-house Customer Service Representative; delegated duties, trained to multi-task and use time efficiently.

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