Customer Service Administrative Assistant

Jill Sadorf

Email: *********@********.***

Address: **** *. ****** ***** **.

City: Fall Creek

State: WI

Zip: 54742

Country: USA

Phone: 715-***-****

Skill Level: Management

Salary Range: 50

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

PROFESSIONAL PROFILE

* Project Management * Office Management * Business Administration

Highly motivated and computer savvy professional with over 15 years of business experience working in fast-paced office environments. Extensive experience supporting operational/strategic business activities related to Contracting, Finance, Quality, Compliance, Customer Service, Performance Measurement and IT. Exceptional analytical ability and proficient with database management systems, with business skills that include:

- Business development

- Process improvement and workflow initiatives

- Contractual administration

- Business Associate activity coordination

- Administrative support

- Report generation and trend analysis

- Accounting, purchasing, payroll and tax reporting

- Regulatory monitoring and auditing oversight

- Budget and finance implementation

- Exceptional organization skills

- Mentored new hires and trained staff on program enhancements

- Researched best-practices and presented business proposals

EDUCATION

Business Administration Bachelor Degree, Globe University, 9/2012

Accounting Associate Degree, Chippewa Valley Technical College, 5/1996

WORK EXPERIENCE

Health Plan Operations Coordinator, Community Health Partnership, Inc., 2005 - 4/2011

- Administrator of 500+ organizational contracts and IntelliSoft contract management program

- Developed health plan provider Credentialing Program in accordance with regulatory requirements

- Prepared and coordinated State and Federal regulatory reports and audits related to the provider network, physician credentials, quality and access monitoring

- Proxy management of company policies and procedures related to health plan operations

- Designed electronic business forms in Adobe Designer; developed manuals, directories and mail merge documents

- Maintained SharePoint intranet and organization website with departmental and marketing information

- Customer Service Workgroup member

- Peer Review Committee member

Billing Department Float, OakLeaf Surgical Hospital, 10/2004 - 2/2005

- Pre-registered and verified patient insurance coverage and benefits

- Prepared hospital accounts receivable deposit

- Assisted with Billing and Collections department functions utilizing McKesson program modules

Office Manager, Township Fire Department, Inc., 9/2003 - 9/2004

- Supervised Fire Department Dispatcher

- Conducted accounting related functions, payroll, taxes and generated financial reports in QuickBooks

- Upheld communication links amongst five townships consisting of 140 fire department members

- Supported the Board of Directors, Fire Chief and Officers and executed Board meetings and minutes

- Established billing and collections process

- Performed all purchasing and inventory control activities

- Prepared municipal grant program applications

Administrative Assistant, United Health Group, 12/1999 - 9/2003

- Managed facility billings, purchasing card expenses and sustained vendor relations

- Developed and conducted employee incentive programs

- Managed Call Center phone switch programming and reporting in CentreVu

- Established and managed all office supply functions for facility of 500 people

- Developed Visio flowcharts and Microsoft PowerPoint presentations

- Promoting Employee Participation (PEP) Committee Treasurer

Accounting Associate, Holiday Vacations, 8/1999 - 12/1999

- Processed high volumes of travel related paperwork using proper account and job cost distributions

- Managed and printed daily check requests

- Audited expense reports

Office Coordinator, Wipfli Ullrich Bertelson LLP, 3/1998 - 8/1999

- Monitored office functions and supported tax return processing

- Provided administrative support for 12 members of the accounting staff

- Managed accounts and billings in Practice Management System

- Streamlined company postal procedures

Administrative Assistant, MCSB Technology, 11/1996 - 3/1998

- Accountable for Accounting Assistant, Sales Support, and Reception positions

- Audited and summarized financial information, general ledger reconciliation and accruals

- Petty cash management and administered purchase order requisitions

- Organized travel arrangements and coordinated corporate activities

- Purchased, reported and maintained fixed and capital assets in Remedy

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