FREDRICK MILLER

Curriculum Vitae

Office: Information Technology Services

Furman University

**** ******** *******

Greenville, SC 29613

***/***-****

abotm8@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Furman University Greenville, SC

Chief Information OfficerSeptember, 2008present

Responsible for information technology services for a highly selective, national

liberal arts college; 2700

undergraduates, 260 faculty and 560 staff.

Supervise a staff of 30 information technology professionals responsible for academic

and administrative

computing, networking, web, media services, and telecommunications.

Report to the Vice President for Finance and Administration (before May 2010 reported

to the Provost.)

Manage annual operating budget of $4 million and capital budgets of over $1 million;

review and approve

all University contracts and grants for information technology hardware, software, and

services.

Member of the President s Council, c onvener of the Information Technology Advisory

Council, and

member of the Academic Computing Committee.

As part of the larger University strategic planning initiative, led an inclusive

process that created a new

strategic plan for information technology.

Worked with library, faculty development, and technology staff to establish cost -

effective services for

instructional technology including blogs, wikis, video streaming, and web conferencing.

Worked with the Marketing and Public Re lations to implement a distributed web content

management

system to maintain university and department websites.

Created plan to expand and upgrade the campus wireless network. This $1.5 million

project was partially

funded by an equipment gift from a University trustee valued at over $250,000.

Directed technology staff to simplify access and improve security by providing a single

ID and password

solution using Active Directory and Datatel administrative information system.

Established ongoing

security and privacy reviews for campus information services.

Promoted sustainable technology solutions including virtual servers, Energy Star

computer purchases,

print management solution, and participated in the University s sustainability planning.

Implemented ITIL best practices to improve technology services. Measured improved

campus perceptions

of technology service quality using the Techqual+ survey.

Illinois Wesleyan University Bloomington, IL

Associate Vice President for Information Technology August,2004September, 2008

Director of Information TechnologyAugust, 1996July, 2004

Led information technology services for a highly selective national liberal arts

college (2100

undergraduates, 500+ faculty and staff .) Supervised 16 staff supporting academic and

administrative

computing, networking, web, video, and telecommunications services.

Dual report to the Provost and Vice President for Business and Finance.

Manage annual centralized information technology funding of over $2 million.

Member of the University s Capital Projects Group; recommended funding for all annual

capital projects

(responsibility added when promoted to Associate VP.) Participated in University

strategic planning.

Member of the University's Teaching, Lea rning and Technology Roundtable; convener of

the

Administrative Steering Committee, and convener of the Alumni Technology Advisory Group.

Coordinated work of Library and IT on projects including: electronic reserves, audio

and video streaming,

and digital library projects. Participated in planning for new University library, opened

January 2002.

Member of the Library Digital Projects Group.

Acting University Copyright Officer, August, 2005 August, 2007.

Directed efforts to promote and support faculty use of the learning management system

and software

tools including blogs, wikis and podcasts.

Directed efforts to improve technology service quality including developing a service

catalog, service level

agreements, change management process, and help desk tracking system.

Worked with the University Communications office to implement a web conte nt management

system to

provide a consistent and cohesive university website.

Led implementation of university web portal with targeted messaging, web e -mail,

calendars, course tools,

and access to administrative systems including registration, grades and budgets.

Led conversion to new administrative systems; including Sungard Banner and SunGard

Advance.

Helped develop the University s Emergency Response Plan, coordinated development of the

IT disaster

recovery plan and operational handbook, and created a unified Information Technology

Security Policy.

Completed a plan to network the campus. "Yahoo! Internet Life" magazine named Illinois

Wesleyan

University #8 most wired college, May, 2000.

Berklee College of Music Boston, MA

Assistant Vice President for Information Technology January, 1996August, 1996

Assistant Dean of Administration for Information Technology September, 1991December,

1995

Director of Information Systems May, 1985 September, 1991

Responsible for computing and networks for one o f the world s largest music

conservatories (2700

undergrads, 500+ employees). Supervised eight technology staff supporting administrative

computing,

desktop support, and networking; telecommunications added when promoted to Assistant Vice

President.

After January, 1996, reported to the Vice President for Information Technology as

Assistant VP; prior to

that reorganization reported to the Vice President for Administration.

Member of the college s senior leadership; served on the President's Council.

Managed annual information technology department and capital project budgets.

Supervised

management of college computer store.

Led systems and support efforts for student and financial applications. Designed custom

applications for

admissions, registration, financial aid, purchasing, and budgeting; developed one -card

system.

Led multi-year project to create the campus network.

Led effort to develop the college s first web site.

National Gypsum Corporation Wakefield, MA

Lead Systems Analyst; wallpaper division . October, 1984April, 1985Keltron Corporation Waltham, MA

Data Processing Manager; electronics manufacturing. January, 1981October, 1984

Fredrick Miller abotm8@r.postjobfree.com Page 2

McDonald, Krieger, Bowyer, and Beyanka Beverly Hills, CA

Computer Programmer/Operator at small stock brokera ge. October, 1977 April, 1978

Miller Disposal Corporation, Bedford, MA

Office Manager; waste management company. November 1979 December, 1980

May, 1975June, 1977Professional musician Boston, MA

Keyboard player and vocalist for rock and blues bands. November 1979 December, 1980

Los Angeles, CA

July, 1977November, 1979

TEACHING EXPERIENCE

Illinois Wesleyan University Bloomington, IL

BUS120 "Introduction to Information Systems" Spring, 2002

CS101 "Introduction to Computer Science" Fall, 1997 & Spring, 1998

EDUCATION

University of Illinois Champaign, IL

Master of Science in Library and Information Science degree December 2004

Boston College Boston, MA

Master of Business Administration degree December, 1994

Bachelor of Arts degree, Management. May, 1985

Worcester Polytechnic Institute Worcester, MA

Certificate in Unix System Administration May, 1996

PRESENTATIONS

Ten Ways to Reduce the IT Budget November 7, 2011

SACUBO Fall Workshop, Austin, Texas. Pending. Invited presentation o n topics in my

EDUCAUSE

Quarterly article Rationalizing IT Rationing: 10 Ways to Cut the IT Budget (and What Not

to Cut) .

CIO and Executive IT Leader Roundtable June 1, 2011

EDUCAUSE SouthEast Regional Conference, Charlotte, North Carolina. Invited to co-lead a

roundtable

discussion with Jeanne Skul from the University of South Carolina Upstate .

Techqual, Budgets, and Improving Service Management October 14, 2010.

EDUCAUSE 2010, Anaheim, California . Conference session reviewing Furman s use of

Techqual+ and

other service management techniques: how they help improve perceptions of service

quality, and inform

budgeting and strategic planning.

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Techqual+ Helps Assess Higher Ed IT September 15, 2010

SC Higher Education IT Summit, Columbia, South Carolina. Presentation to higher education

technology

leaders of public and private institutions in South Carolina.

Techqual, Budgets, and Improving Service Management June 3, 2010

EDUCAUSE SouthEast Regional Conference, Atlanta, Georgia . Conference session.

Green IT Lightning Round November 5, 2009

EDUCAUSE 2009, Denver, Colorado. Conference session with Suresh Balakrishnan of th e

University of

Maryland System; Wendell Brase of the University of California, Irvine; and Pattie Orr

from Baylor.

Summarized sustainable IT projects and how to integrate IT into campus sustainability

discussions.

Sustainability: What s In It for IT November 5, 2009

EDUCAUSE 2009, Denver, Colorado. Poster session reviewed how Furman included information

technology in its sustainability plan, including virtual servers, Energy Star purchases,

and other measures.

Improving Web Usability with a Content Management System April 15, 2008

Sungard Summit 2008, Anaheim, California . Conference session with Rick Lindquist and

Curtis Kelch

from Illinois Wesleyan University.

Service Quality Assessments with Higher Education TechQual+ October 24, 2007

EDUCAUSE 2007, Seattle, Washington . Conference session with Timothy Chester of

Pepperdine

University, and Dennis Trinkle from Valpar aiso University.

Improving Web Usability with a Content Management System October 25, 2007

EDUCAUSE

2007, Seattle, Washington . Conference session with Rick Lindquist and Curtis

Kelch of

Illinois Wesleyan University.

State of the Art: Winds of Change in the Music World February 6, 2007

Symposium of Contemporary Music, Bloomington, Illinois . Panel presentation with featured

guest artist

Stephen Paulus, and Mario Pelusi and David Vayo of the Illinois Wesleyan University

School of Music.

Discussed changes to the music industry brought about by recent technology advances.

Advanced Internet Bandwidth and Security Strategies October 19, 2005

EDUCAUSE 2005, Orlando, Florida. Conference session reviewed network management, packet

shaping,

and security techniques used at Illinois Wesleyan University.

Digital Libraries with Greenstone: An Open Source Solution April 22, 2004

EDUCAUSE Midwest Regional Conference, Chicago, Illinois . Conference session with Tod

Olson of the

University of Chicago, and Curtis Ke lch of Illinois Wesleyan University.

A Perspective on the Value of Implementing a Unified Digital Campus, April 24, 2002

Campus Pipeline seminar, Chicago, Illinois. Reviewed Illinois Wesleyan s campus portal

implementation.

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Common Problems, Different Solutions: Bandwidth and Other Issues, October 29, 2001

EDUCAUSE 2001, Indianapolis, Indiana . Conference session with Dave Williams of Illinois

State and Ted

Krupicka of Pacific University. Reviewed bandwidth management, portals, and network

services.

Network Game Show October 11, 2000

EDUCAUSE 2000, Nashville, Tennessee . Conference session reviewed network technology with

an

emphasis on applications in higher education.

Home-Grown Web Help Desk Software Dec. 9, 1998

CAUSE 98, Seattle, Washington. Conference session described development of an intranet

web

application for tracking technology support calls.

PUBLICATIONS

MEMBERSHIPS & AWARDS

EDUCAUSE, the association for information technology professionals in higher education.

Member of the Fellowship Advisory Committee 2009 2011.

Member of the 2012 EDUCAUSE Enterprise IT Leadershi p Conference program committee.

National conference adjunct pro gram reader: EDUCAUSE 2008 2010.

Member of the EDUCAUSE Midwest 2007 conference program committee.

Member of the Editorial Committee for the peer reviewed journal EDUCAUSE Quarterly 2003

- 2006;

committee chair 2005 - 2006.

Member of the EDUCAUSE Publications Advisory Committee 1999 - 2001.

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Past member

ACM SIGUCCS, the association for computing machinery special interest group on

university and

college computer services.

ACUTA, the association for telecommunications professionals in higher education.

ALA LITA, the Library and Information Technology division of the American Library

Association.

Berklee College of Music

Team award for efforts in preparing Campus Master Facility Plan, 1995

Team award for efforts in planning new Student Learning Center, 1994

Outstanding Leadership Contribution award, 1988

Beta Gamma Sigma, scholastic business honor society, Boston College chapter.

OTHER ACTIVITIES

Music keyboards, vocals, and acoustic guitar:

Performed and recorded using the stage name Red Miller

Songs recorded by Knights of Crisis; available on iTunes.

Golf

WEB RESOURCES

http://eweb.furman.edu/~fmiller

http://works.bepress.com/fred_miller

http://www.linkedin.com/profile/view?id=40007621

Fredrick Miller

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