Management Customer

Helen Deubler

Email: *********@********.***

Address: ** ******* ******

City: Fairport

State: NY

Zip: 14450

Country: USA

Phone: 585-***-****

Skill Level: Management

Salary Range: 80

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Helen Deubler

53 Terrace Villas

Fairport, NY 14450

United States

*********@********.***

585-***-**** (mobile)

Job Experience

Objective

CAREER SKILLS SUMMARY:

Strong, focused, highly motivated and energetic executive with 25+ years of business experience in customer relationship management. Benchmark communication and presentation skills to all customer levels from operations through high level management. Track record in turning around weakening business operations and developing and implementing improved opportunities. Very accomplished at strategic business development, building solutions and recommendations while striving for positive results through team-building, identifying and coaching the most talented resources to deliver excellence. A seasoned analyst that has worked in local, national and global business environments.

Business Passions:

Listening Presenting Facilitating Pinpointing effective solutions to meet corporate growth objective, both for customer and employer

Employment

Xerox Corporation Webster, New York

New Business Support Architect Strategy Solutions Customer Advisor Internal Customer Business Manager

7/2010 - Present

Working with Xerox Go to Market teams, in all industries, introducing and supporting services within the Global Shared Services portfolio of capabilities: Content Development Multimedia e-Learning Solutions Authoring Translation Localization Creative Communication Engineering Fulfillment Publishing Content Delivery Content Management

Actively helping internal external customers understand how all of the above competencies can produce significant savings and long term benefits when used independently or end -to-end, throughout the Product Lifecycle.

Job Responsibilities: Pre-Sales Support Due Diligence/Requirement Gathering Scoping job effort Subject Matter Experts Resources Budget/Rate Cards Developing Statement of Work (SOW) requirements and content Communication Advisor Presentation/Interviewing customer Implementation and managing to steady state Monthly Service Level Agreements Reporting

During specific timeframe, 4/10-6/11 of this position: Responsible for $12M internal customer budget HR Management of internal Client Account Management team

Xerox Corporation Webster, New York

Certified Work Practice Analyst

1/2009 - Present

Based on the sciences of Sociology and Ethnography, Work Practice Study is a structured methodology developed by Xerox and the Palo Alto Research Center to study work - how it takes place and gets done. This form of qualitative research uncovers the often

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