Customer Service Medical

Bobby Swart's Resume

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Reference

Bobby Swart

Address: **** ********** ***. ***** ****, FL 32117

Phone: 386-***-****

Cell: 386-***-****

Email: **********@*****.***

Career Objective:

To pursue a career in which I can utilize, grow, and excel with my experience in the

Information Technology, Medical, Customer Service, and any Management fields that I could

transition into.

Highlight of Qualifications:

Computer Literate

MS Office Suite

Medical Terminology

Restaurant/ Retail Management Experience

Customer Service Skills

Help Desk Experience

PC Tech

Secretarial

Data Center Experience

Oracle Software

Monarch Software

AS400 Experience

Cashier

Type 40 wpm

Dispatching

Plastic Manufacturing

15 Years in IT

8 Years Hospital

Fast Learner

Team player/Easy To Work with

20 Years In Restaurants

Clerical Duties

Work Experience

2/95-6/95 : Atlantic Medical Center

Daytona Beach, FL

Surgical Orderly

Clean surgical suites between cases.

Transport inpatients to the surgical area

Prep patient s for surgery.

Prepare patient charts

- :,

7/95-10/95 : Atlantic Medical Center

Daytona Beach, FL

Secretary/Transporter-Radiology Dept.

Answer multiline phone for patients and physicians

Maintain file room and pull x-rays for patients picking up the next day.

File days reports into patients file jacket.

Transport patients from nursing floors and ER to Radiology Department for Xrays, CT, &

MRI procedures.

10/95-12/96 : Atlantic Medical Center

Daytona Beach, FL

Secretary/Scheduler Surgical Services

Answer multiline phone to schedule surgery with physician offices

Assist with scheduling staff and entering payroll information.

Maintain on call schedule

Maintain multiple patients records on daily basis.

Coordinate with department staff and nursing floors for inpatient surgery.

Prepare patient charts. Enter patient charges

Maintain weekly and monthly surgical procedure reports

12/96-5/97 : Atlantic Medical Center

Daytona Beach, FL

Secretary, PRN Surgical Services

Maintain weekly and monthly Department reports in Meditech system

5/97-11/99 : Atlantic Medical Center

Daytona Beach, FL

Computer Operator, AS400

Run, print and deliver reports to Department managers.

Maintain daily data center procedures.

Data entry, limited troubleshooting of end user system problems

11/99-11/01 : Florida Hospital Memorial Division

Ormond Beach, FL

Associate Applications Analyst

Support Meditech/Host system Interface

Research batch errors and correct

Assist Admissions and Business offices with rejection batches

Assist end users with pc issues.

Follow daily Data center procedures

Print and distribute reports

11/01-9/02 : Florida Hospital Memorial Division

Ormond Beach, FL

Senior Applications Analyst

Direct support for 2 modules of Meditech operating system, RAD & SCH.

Indirect support of BAR, LAB, OE, & PCI.

Some NPR report writing relating to RAD, SCH, OE.

Helpdesk support for 5 area campus s.

On-call rotation

12/22/02-1/1/06 : U.S.Foodservice

Port Orange, FL

Computer Operator

Run MS Office reports for management staff.

Print labels, manifests, & invoices for Operations Depaertment

Order supplies as needed for Information Technology Department. Order office supplies for

all Deparments on Office Depot online.

1/1/06-6/28/11 : U.S. Foodservice

Port Orange, FL

PC Tech/Analyst

Prepare reports for management using MS Office, Oracle, and Monarch Software.

Solve end user pc, printer, and reporting software issues.

Coordinate all central helpdesk tickets for end user issues.

Order and maintain department stock of forms and labels for Operations Department picking

procedure.

Maintain ordering of company wide office supplies with Staples online.

Fill in for Operations Department employees when needed. (see below)

Positions filled were, driver check-in, inbound freight scheduling, entering receiving

documents, and coordinating with inventory control staff.

1/1/12-Present : Walmart Neighborhood Market

Holly Hill, FL

Sales Associate

Customer Service

Stock and Zone products on shelf.

Cashier and other duties as assigned

8/28/2011-12/31/2011 : Walmart Neighborhood Market

Holly Hill, FL

Cashier

Cashier, check customers out when finished shopping

Customer Service

Zone product on shelves

Education

Leominster High School

Leominster, MA

HS Diploma

9/75-6/79

DBCC

Daytona Beach, FL

EMT Vocational Certificate

9/94-12/94

Volusia County Firefighting Academy

Daytona Beach, FL

State Certified Firefighter

1/94-6/94

DBCC

Daytona Beach, FL

A+ Computer Certificate

9/01-12/01

Awards, Associations, and Volunteer Work

Volusia County Station 13 Firefighter of the Year - December/1993

Volusia County Station 13 Firefighter of the Year - December/1995

References Available Upon Request

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