Customer Service Sales

Loy Williams

Email: ********@***********.***

Address:

City: Poway

State: CA

Zip: 92064

Country: USA

Phone: 619-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 28 years client interface experience. Personable and responsible Cashier with 12 years of experience working in fast-paced environments. Solid team player with great positive attitude. Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Educational Background:

High School Dipolma from Dougherty High School, Albany GA 1/2001 to 6/1983 (n/a)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 28 years client interface experience.

Personable and responsible Cashier with 12 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Core Strengths

Telecommunication skills

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Courteous demeanor

Energetic work attitude

Quick learner

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

April 2012 to September 2012

Cinepolis Del Mar, CA

Cleaning Crew Supervisor

Described theater to customers and accurately explained details of motorized reclining seats and availbility of services.

Answered questions regarding theater and menu, while maintaining knowledge of current sales and store promotions.

Worked as a team member performing other duties, product assistance and cleaning while providing excellent customer service.

May 2005 to January 2012

Starbucks Coffee Company San Diego, CA

Shift Supervisor

Earned management trust by serving as key holder, responsibly opening and closing store.

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Prepared beverages quickly and efficiently.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Assisted customers in person and via telephone.

May 2000 to July 2005

Starbucks Coffee Company Atlanta, GA

Barista

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Computed accurate sales prices for purchase transactions.

Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Prepared beverages quickly and efficiently.

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