Customer Service Administrative Assistant

Susan E. Baldwin

Email: ********@************.***

Address:

City: Morrison

State: TN

Zip: 37357

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Catonsville High School, Catonsville MD 1/2001 to 6/1969 (high school diploma)

Job History / Details:

Career Overview

QUALIFYING Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Problem resolution

Administrative support

Meet deadline

Schedule management

Knowledgable in OR schedulingAttention to detail

Administrative operations

Team building

Patient scheduling

Current Procedural Terminology (CPT)

Filing and data archiving

Patient charting

Health insurance processing

HIPAA compliance

Insurance eligibility verification

Medical billing

Medical terminology

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Scheduling:

Managed daily surgical schedules for 14 Otolaryngologists

Professional Experience

May 2002 to Current

Department of Otolaryngology Head and Neck Surgery Baltimore, Maryland

Medical Secretary

Coordinating the private practice schedules, schedules follow-up appointments, tests, utilizing the schedule book and computer for the Department Chairman.

Schedules all patient surgeries for the residents, both clinic and private practice.

Submit all billing for private practice surgeries.

Ordering office supplies, schedules clinic and Audiology appointments, maintains patient records, uploads and downloads dictation, prints records for audio, clinic and private practice.

Provide support to Audiologists and Cochlear Implant Center as needed.

Maintain Private practice statistics, complete billing reports, make the weekly resident and head surgeon OR cases schedule, and submit resident's patient demographics sheets with operative notes to faculty practices.

Organized charts regularly in accordance with hospital's policy and procedures.

Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.

October 1999 to May 2002

Department of Otolaryngology Head and Neck Surgery Baltimore, Maryland

Assistant Patient Services

Registered all patients, made appointments for clinic, audiology and Cochlear Implant Program patients, responsible for medical staff credentialing, assisting with ordering supplies, compiles clinic encounter reports, collects payments and make deposits, handle hearing aid battery sales and perform clinic procedure billing.

March 1999 to October 1999

Maryland Sleep Disorders Center Greater Baltimor Baltimore, Maryland

Medical Receptionist

Organized charts regularly in accordance with hospital's policy and procedures.

Prepared folders and maintained records of newly admitted patients.

Provided efficient customer service to clients.

Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.

Managed incoming and outgoing calls for busy medical office.

August 1997 to March 1999

Hunt Manor Medical Group GBMC Agency Phoenix, Md.

Medical Receptionist/Check Out Secretary

Check in patients, verify insurance, and pull charts, schedule Appointments and tests, diagnostic coding etc., for a family practice with 6 doctors,1Nurse Practitioner and 4 specialists.

October 1996 to August 1997

Hunt Valley Physical Therapy Hunt Valley, Md.

Receptionist

Managed incoming and outgoing calls for busy medical office.

Verified and created claim numbers by communicating with various insurance companies.

Updated patient accounts and information on a daily basis.

Provided efficient customer service to clients.

Accurately copied physician-dictated reports and complied with patient requests for copies of patient records.

Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.

1/96 to 9/96

Hit or Miss Cockeysville, Md.

Assistant Store Manager

October 1993 to December 1995

Marianne Kuta Canton Cove Day Child C Baltimore, Md.

Daycare Provider

provided physical and emotional support to children of all ages

6/90 to 10/93

Baltimore Vision Fitness Center Timonium, Md.

Receptionist

Scheduling, billing, medical insurance verification, Lens dispensing and demonstration.

1987 to 6/90

Gary Huddles, Esq Owings Mills, Md.

Receptionist

1984 to 1987

Chesapeake Reality Mgt. Co. Inc Owings Mills, Md.

Assistant Property Manager

Education

1969 Catonsville High School

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