Sales Management
Resume:
Steven Ipson
Email: *********@********.***
Address: *** **** ****** *****
City: Malvern
State: OH
Zip: 44644
Country: USA
Phone: 330-***-****
Skill Level: Management
Salary Range: 99
Willing to Relocate
Primary Skills/Experience:
Dealer Development Central Station Operations Business Development Acquisition
Educational Background:
Bachelors Degree, Business Management
Malone College, 01/1989 - 03/1990
Canton, OH
Not Selected,, Not Selected
Job History / Details:
Steve Ipson
Malvern, OH 44644
*********@********.***
www.linkedin.com/in/steveipson
OPERATIONS MANAGEMENT / BUSINESS DEVELOPMENT / PROJECT MANAGEMENT
Highly accomplished enterprising visionary with a track record of
successful strategic and tactical leadership for the security
industry. Proven success in concept-to-execution and turnaround.
Expertise in managing organizational change to achieve maximum
results. Track record of structuring and implementing projects
that yield measurable results, cost reductions gained from
improved system / process performance, productivity gains through
multiple change and improvement initiatives, and reduced
product-development time. Possess a steadfast commitment to
excellence with highly effective planning, organizational, and
communication skills. Specific expertise includes:
* Innovative / Collaborative Leader
* Strategic Planning and Vision
* Operations Management
* Business Development
* Project Management
* Profit and Loss Management
* Mergers and Acquisitions
* Product Development
* Contract Negotiations
* Trainer / Mentor / Coach
* Cross-Functional Teams
* Superior Communication Skills
* Customer Focused
* MS Office
PROFESSIONAL EXPERIENCE
Diebold, Incorporated, North Canton, OH
1982 - 2012
Global leader in providing integrated self-service security
systems and services.
Director, Advanced Dealer Development
2009 - 2012
Served as visionary and strategist for the development of the
Diebold Advanced Dealer Program to grow monitoring business
beyond organic sales channels and into untapped markets.
* Directed development of all program related policies,
procedures, sales tools, web sites, dealer benefits, and
order-to-cash.
* Added approximately 40 dealer companies to the program which
equates to $250,000 base recurring monthly revenue (RMR) in year
one.
* Participated in public speaking engagements, webinars, and
media interviews to promote the program and Diebold`s innovative
thought leadership.
* Developed customized online training programs for the dealer
network.
* Created an e-commerce website and dealer portal.
Director of Monitoring Services
2003 - 2009
Managed central station operations in Ohio and Hawaii.
* Successfully managed $16M P&L increasing gross margins to over
60% by investing in technology to automate operations for
improved efficiencies and training for associates.
* Assisted with successful acquisition of Adler in Monterrey,
Mexico and project managed the Actcom acquisition for the
government group.
* Implemented a quality auditing program for all departments to
track and improved employee performance scores to over 98% in
areas of customer service, programming, and alarm dispatch.
* Introduced an objective hiring program based on job fit to
reduce attrition by 55%.
* Managed operations to exceed all requirements to received CSAA
five diamond certification.
Business Development Manager
1998 - 2003
Joined Event Monitoring Center team to develop & grow that
portion of Diebold`s security business.
* Created a paradigm shift within the company and sales channels
to realize the value of the RMR by clearly defining all services
at competitive prices and performing comprehensive training
within the management and sales teams.
* Led the integration of 12,000 accounts from the acquired Mosler
Command Center into the central station operations.
* Increased gross profit margins by 40% and revenue by more than
800% by introducing new services, automating processes, and
through acquisitions.
* Created a new sales strategy and was instrumental in closing
major Fortune 100 accounts valued at over $500K.
* Thought leader providing new innovative approaches to
commercialized video monitoring and hosted video storage
services.
Product Manager
1993 - 1998
Oversaw all alarm offerings, cellular backup, long range RF,
initiating and annunciating devices.
* Managed a $12M P&L, driving it to a 36% gross margin.
* Managed entire product life cycles from inception through
development onto obsolescence.
* Project managed cross-functional development teams by
influence to launch completed solutions to sales channels.
Security Systems Application Engineer
1990 - 1993
Worked with sales in designing custom security solutions for
customers.
* Developed profitable yet competitive pricing collaboratively
with product management.
* Managed many outside vendor relationships.
Development Technician
1982 - 1990
* Involved in the R&D of several major in-house developed
security solutions.
* Assisted manufacturing in preparation for production of
circuit boards.
EDUCATION
Bachelor of Arts (BA) in Business Management, 1990
Malone College, Canton, OH
Associate of Science (AS) in Electronics Engineering, 1983
Stark Technical College, Canton, OH
PROFESSIONAL AFFILIATIONS
Electronic Security Association (ESA), 2010 - Present
National Fire Protection Association (NFPA), 2004 - Present
Central Station Alarm Association (CSAA), 1998 - Present
American Society of Industrial Security (ASIS), 1994 - Present
AWARDS / CERTIFICATIONS
Frost & Sullivan Monitoring Provider of the Year Award,
2009 & 2010
CSAA/SDM Magazine`s Excellence Award, Central Station of the
Year, 2007
CSAA Five Diamond Certification, 2004
TRAINING
* Written Skills for Improved Communication - AMA
* SPC - Statistical Process Control
* PC Based Access Control - Diebold ACS-PC Product
* Radionics - Diebold Commercial Alarms
* CCTV Camera Technology & Accessories Update - ISC
* The World of Outdoor Space Protection - ISC
* PRO Training - Producing Results with Others
* Leadership & Teamwork Training
* Problem Solving & Decision Making
* Matrix Card Access - Diebold Access Control Product
* Juran on Quality Improvement
* Quality Management School
* Orchestrating Team Performance
* Team Building Training
* Juran - Facilitating & Leading Quality Improvement Teams
* Managing Multiple Projects, Objectives & Deadlines
* ISO 9000
* MicroSoft Project Intro & Intermediate
* Fundamentals of Data Communications
* Product Management - University of Wisconsin
* Business Etiquette
* International Business Etiquette
* The Nuts & Bolts of Diversity
* Karrass Effective Negotiating
* Information Mapping
* High Impact Selling
* Telecom Technologies for the Non-Eng. Professional
* Fundamentals of Telecommunications & T1/T3 Networks
* Selling the Value
* Advanced Excellence Presentations
* Mastering the Complex Sale
* Developing Executive Leadership - AMA
* Performance + Solutions = Wisdom
* The 7 Habits of Highly Effective People
* Increasing Customer Loyalty - Gail Kasper
* Leading with Emotional Intelligence
* Media Relations Fundamentals Workshop
* Leader to Leader - Diebold
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