Customer Service Sales

Jeffery Carter

Email: *********@********.***

Address: **** ****** ****

City: Fairfax

State: VA

Zip: 22030

Country: USA

Phone: 703-***-****

Skill Level: Experienced

Salary Range: 75

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jeffery R. Carter, Sr.

9746 Ranger Road Fairfax, Virginia 22030 703-***-****

*********@********.***

SUMMARY:

Dedicated insurance professional with more than 34 years of experience handling, supervising and auditing claims. Extensive large loss and catastrophe claim experience. A strong technical background provides the highest quality claims experience. Excellent written and oral communications demonstrate the ability for collaborative relationships and negotiation skills. Effectively manage multiple high-priority projects and take pride in providing exemplary customer service. Special Investigative Unit experience.

Key Skills:

Structure Expertise (Large Loss)

Accurate Damage Assessment

Detailed Reporting

Cause and Origin Determination

Negotiation and Settlement Skills Xactimate / Xactianalysis

Corporate Claims Trainer

Subrogation Investigator

Interpersonal skills

Servpro Drying Workbook, EMS calculator

Work Experience:

3/1/12 - Present Crawford & Company

Senior Property General Adjuster

* Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.

* Investigates claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damages, by comparing claim information with evidence.

* Set loss reserves.

* Prepares reports by collecting and summarizing information required by the client, local, state and federal government and by Crawford & Company.

* Settles claims after determining insurance carrier`s liability, client`s instructions, and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage pursuing subrogation when appropriate.

* Presents evidence at legal proceedings, producing reports and other documents as evidence.

* May assist and mentor junior adjustors with claims handling.

05/99-2/12 The Hartford Insurance Group

Property Re-inspector/Co-Founder of Re-inspection Services

* Completed large loss inspection audits, large loss Quarterly Blind Reviews, Catastrophe estimate reviews

* Re-inspections: regular and holistic, physical and desk reviews.

* Conduct Emergency Service and Restoration vendor re-inspections.

* Provided detailed reporting to claim handlers and local claim and home office management.

* Conducted Claims Team Leader ride alongs, OCR ride alongs and mentoring onsite estimating and follow up.

* Provided multiple scoping and estimate training in the Farmington claim center.

* Resolved conflict problems with actions and resolution during catastrophe events.

* Developed and wrote the -Commercial Estimating for the Personal lines Adjuster- Student Workbook in 2001.

* Member of Estimate Review Team and collaborator for catastrophe events.

* Special Investigative Experience providing technical support for investigations.

1999 - May, 1999 BELFORE/INRECON Adelphi, MD

Sales/Estimator

* Sales Associate for a national insurance reconstruction company.

* Responsible for the development of new accounts and marketing programs.

* Extensive interaction with insurance companies, homeowners and public adjusters.

1998-1999 Toepfer Construction Co., Inc. Capitol Heights, MD

Sales Associate & Crew Leader

* Responsible for the development of a sales and marketing program with homeowners, Property Managers and Insurance Companies.

* Prepared estimates for Insurance Adjusters, commercial property renovations, government and municipal bids.

* Managed production activity, budgeting and scheduling of projects to completion.

* Conducted seminars on risk analysis and loss control, assisted Property Managers with maintenance schedules and budgets.

* Provided emergency plans for fire and water emergencies. Supervised emergency crews on a 24 hour on-call basis. Responsible for board-up, securing the property and preventing additional damage from occurring after an incident.

1996 - 1998 CIGNA P & C Charlotte, NC

Senior Claims Representative - Catastrophe Resources

* Responsible for the investigation, evaluation and resolution of first and third party property and casualty claims.

* Member of catastrophe team requiring immediate deployment and response to local or national catastrophe situations, including handling claims resulting from Hurricane Bertha and Hurricane Fran on coast of North Carolina; B.P. Oil Refinery Explosions in Lima and Toledo, Ohio; and Shell Oil Refinery explosion in Houston, Texas.

* Prepared written regional standards and property guidelines for real property adjustments. Investigated and interviewed General Contractors for direct repair program. Conducted training and ride-alongs with staff adjusters.

* Re-inspected property losses handled by staff and independent adjusters. Reported findings and payment reduction recommendations to Regional Vice President. Assumed role of team leader when necessary.

1987 - 1996 USAA Reston, VA

Senior Property Field Adjuster

* Directly responsible for handling large loss property and casualty claims to resolution.

* Member of Disaster Team with experience in supporting catastrophe operations including handling claims resulting from firestorms in Oakland, California and Los Angeles, California; Hurricane Iniki, Kauai, Hawaii, and a major earthquake in Los Angeles, California.

* Extensive SIU experience.

1978 - 1987 Nationwide Mutual Insurance Co. Greenbelt, MD

Senior Multi-Line Adjuster

* Responsibilities included handling large loss property and casualty claims as well as investigation and resolution of first and third party automobile and liability claims.

* Extensive experience gained in scene investigation.

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