Manager Quality

Douglas Wolfgram

Email: abotjg@r.postjobfree.com

Address: *** ********** **

City: Jakin

State: GA

Zip: 39861

Country: USA

Phone: 920-***-****

Skill Level: Director

Salary Range: 70

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DOUGLAS P. WOLFGRAM

Oshkosh Defense, M-ATV UIK, APO AE 09354

Telephone: +1-920-***-****

Permanent Address; 312 Waterfront Ln, Jakin GA 39861 Phone: 229-***-****

E-mail abotjg@r.postjobfree.com or abotjg@r.postjobfree.com

PROFFESSIONAL EXPERIENCE SUMMARY

Five years' experience as Quality Control Manager for an ISO 9001certified companies. Ten years experience performing first, second and third party quality audits and verifications. Thirty one years experience organizing, managing, and supervising maintenance repair shops and the personnel working within them. Thirty five years experience in quality control, performing inspections supporting quality systems management and continual improvement. Twenty two years experience using automated data processing equipment for shop operations and maintenance management. Thirty five years experience inspecting, servicing, testing, repairing, and maintaining diesel and gasoline engines, drive train, chassis, brake and electrical systems used on light and heavy duty automotive and truck equipment. Eighteen years experience in the purchasing, storage and accountability of repair parts and lubricants while operating within established budgets.

ACHIEVEMENTS

Theater Manager / Site Manager / Quality Manager, M-ATV Underbody Armor Upgrade. Oshkosh Corp., Bagram AFB / FOB Sharana / Shindand ABF, Afghanistan. June 2011 - Present

Manages all operational, administrative and life support functions and activities for seven sites located in throughout Afghanistan. Directs site specific program goals and monitors and reports their achievement. Manages manpower resources and facilities in performance or contract responsibilities. Responsible for and adheres to all aspects of government and corporate standards. Assured quality standards were achieved through quality checks at various stages of the UIK process. Worked with US Military personal for acceptance of completed equipment. Recorded and reported metrics monitoring project performance in areas of safety, quality and production. Implemented improvements to both product and product thru analysis of metrics and process improvement.

* Process improvements resulted in reducing defects per unit by an average of 3 defects per unit.

* Sustained delivery goals for vehicles receiving armor upgrades in spite of obstacles caused by operating within a war zone.

* Implemented safety program monitoring that reduced injuries from 2 - 3 per month to 0 injuries or incidents for a 4 month period.

* Resolved logistics issues necessary so that essential tool and material shortages were received.

* Promoted to Site Manager and later to Theater Manager for the project.

Compliance Manager. Oshkosh Corporation, Regional Service Center Kuwait. Mar 2011 - June 2011

Monitored, analyzed and reported financial activates for a regional service center located in the state of Kuwait. Monitored and reported budget performance for the site and it's subordinate departments. Reviewed and approved payroll for a multinational workforce. Coordinated with customers on contract related issues, performance and concerns. Performed daily interface with U.S. Government personnel on items related to contract compliance. Planned and executed programs that assures compliance to ISO 9001-2008 certification requirements. Manages the site safety program per guidelines of 29 CFR 1910.

* Maintained company's quality management system to ISO 9001-2008 with commendable remarks noted by external auditors in March of 2011.

* Financial monitoring and analysis assisted in a 20% increase in profit during a 2 month period.

* Improvements to the sites safety program that reduced annual Injury Rate to less than 7 for FY 11.

* Established programs for periodic and unscheduled maintenance of company property that reduces operating costs by extending the operational life of equipment.

Quality Manager, Quality Assurance Department. Oshkosh Corporation - Jahra Facility, Kuwait. Sep 2008 - Mar 2011

Managed a department performing inspections and quality assurance of heavy trucks being refurbished for the US Army through the Tank and Automotive Command (TACOM). Plans and executes programs that assures compliance to ISO 9001-2008 certification requirements. Performed daily interface with U.S. Government personnel on items related to performance and quality management. Appointed as Safety Officer for the Oshkosh Corporation Regional Service Center Jahra, Kuwait.

* Recertified the company's quality management system to ISO 9001-2008 with no non-conformances being noted by external auditors. Mar 10.

* Reduced the average number of defects per unit found during customers acceptance inspections by an average of more than 2 over a 4 month period. (Apr - July 2010).

* Established programs and procedures that increased accuracy of initial inspections for vehicles.

* Established improvements to the sites safety program that reduced annual Injury Rate to less than 10 for FY 10.

Operations Manager, Quality Control Department. Sep 2007 - Sep 2008. CSA, Ltd. Camp Arifjan, Kuwait

Directs a professional team encompassing a wide range of functions within Quality Control. Coordinated and supervised activities related to the company's Quality Management System programs, processes and certifications. Provides technical guidance and work direction to field staff. Coordinated and supervised activities related to the departments training program and employee competencies. Planed, organized and administered training for quality management systems requirements and programs to personnel at all levels of the company. Performed duties of manager as necessary.

* Managed an internal audit program consisting of more than 300 audits per year.

* Established procedures which reduced corrective action response time to less than 5 days.

* Established inspection programs that increased equipment first time yield rates above 95%.

* Created training outlines and for QMS including auditing, quality objectives and corrective Action that contributed to the success of the company's Quality Management System.

* Supervised a document control system consisting of more than 400 documents.

Senior Quality Systems Auditor / Quality Specialist. April 2001 - Sep 2007. CSA, Ltd. Camp Buehring / Camp Arifjan, Kuwait

Planed, managed and reported the status of the company's internal audit program consisting of approximately 400 audits annually. Assigned audits, reviewed reports and audit findings of 8 Internal Auditors ensuring accuracy based on compliance to requirements listed in the ISO 9001:2000 Standard, contract requirements, company procedures and regulatory requirements.

* Provided guidance and instruction on quality related issues to persons at all levels of the company.

* Created and implemented training sessions on quality related subjects administered at all levels of the company.

* Selected as interim Quality Control Manager three times.

* Appointed as Department Safety Representative and implemented programs which assured the departments compliance to OSHA 1910 requirements.

Lead Mechanic / Mechanic. April 1997 - April 2001. CSA Ltd. Camp Doha, Kuwait / ITT FSIC, Camp Doha, Kuwait

Team leader supervising the scheduled services, preventive maintenance and related repairs on equipment belonging to a fleet of over 1,000 wheel vehicles in support of the U. S. Army. Planed and implemented daily shop workloads while supervising 34 subordinate mechanics.

* Selected over 5 other Leads to implement and manage vehicle quarterly service program

* Increased the number of vehicles completed monthly to 95% of contract goals. 25 - 30 % improvement.

* Supervised inspection team during quarterly turn-ins of equipment used by US Army.

* Selected to act as branch manager during managers absences.

Automotive/Truck Mechanic. August 1996 - April 1997

Ed's Automotive, Lawton OK

Performed major to minor repairs to engine, drive train, electrical, suspension and brake systems for various manufactures and types of automobile and trucks. Trouble shot vehicles using diagnostic test equipment to determine malfunctions. Worked with customers to determine required repairs and estimates insuring customer satisfaction. Ordered and purchased parts through local parts distributors. Prepared billing statements and invoices.

Brigade Maintenance Supervisor (Fleet Maintenance Manager). September 1994 - August 1996. U.S. Army, Ft. Sill, OK

Supervised, trained and counseled 10 shop managers and one hundred fifty personnel. Planned and organized maintenance requirements for a Field Artillery Brigade with over 600 pieces of motorized equipment. Gathered information and prepared correspondence, reports and briefings used for managing and reporting the logistics of the Brigade. Appointed as Brigade Environmental Supervisor responsible for training and conducting inspections to insure subordinate maintenance shops were operating within established maintenance policies and in compliance with local and federal environment regulations. Provided training to Brigade leaders in the supervision and use of ULLS-G within their shops. Established policies for and provided drivers training to an organization consisting of over twelve hundred personnel. Recognized for outstanding performance.

Maintenance Supervisor (Motor Sergeant) July 1984 - September 1994. U.S. Army, Ft. Sill, OK, Germany, Ft Campbell, KY

Planned, directed and supervised all maintenance requirements for diesel and gasoline powered trucks and some types of commercial construction equipment. Recognized for the management and technical skills that increased productivity and resulted in a sustained readiness rate above 92%. Supervised, evaluated, and trained up to thirty-two maintenance personnel in the proper use of test and measurement devices used for diagnosing faults and repairing equipment malfunctions. Planned and supervised repair parts requirements that included the purchasing, inventory and stock control while operating within a budget of $250,000 annually. Supervised, trained and evaluated between one and three administrative persons in repair parts procedures and the preparation and management of maintenance records and reports using ULLS-G and manual forms and records. Insured that all shop safety policies were followed. Provided environmental compliance training to unit personnel and performed inspections to ensure compliance. Promoted twice, achieving the rank of Master Sergeant.

Records Supervisor/Parts Supervisor/Shop Foreman/Mechanic January 1977 - July 1984. U.S. Army, Korea. U.S. Army Colorado, U.S. Army Germany

Supervised and managed repair parts records and information pertaining to the requesting, purchasing, and storage of repair parts. Supervised and managed preventive maintenance schedules and records for equipment. Planned and supervised the testing, diagnosis and repairs performed on diesel powered trucks and their associated subsystems increasing the unit's readiness rate to 95%. Supervised, trained and evaluated up to fifteen junior maintenance personnel in diagnosing faults and the proper use of manuals, tools and test equipment used to diagnose faults and perform repairs. Performed vehicle recovery and convoy support operations using heavy wrecker systems. Enforced shop Safety policies. Selected as noncommissioned officer of the quarter. Awarded Expert Driver and Mechanic Badge. Promoted to Staff Sergeant.

Education

* Diploma, White Bear Senior High, White Bear Lake, MN, 1976

* 40 Credit hours Cameron University, Lawton, OK

* Certificate, ACQ 101, Fundamentals of Systems Acquisition Management, DAU Jul 10

* Certificate, Lean Six Sigma Green Belt Course, Villanova University, 25 Jul - 25 Sep 07

* Certificate, ISO 9000 Lead Auditor Course, Det Norsk Veritias (DNV) Kuwait 27 Sep - 1 Oct 05

* Certificate, ISO 9000 Quality Auditor Course, Det Norske Veritias (DNV), Kuwait, 24-25 Mar 02

* ASE Certification, Heavy Truck Preventive Maintenance and Brake Systems, May 1996 (Exp.)

* Certificate, Basic Arc Welding, Great Plains Vo- tech, Lawton OK, 1994

* Certificate, Hazardous Materials, Waste Managers Course, U.S. Army, Ft. Sill, OK, 1992.

* Certificate, Advanced Management Course (Honor Graduate), U.S. Army, Aberdeen, MD, 1989

* Certificate, Basic Management Course (Honor Graduate), U.S. Army, Aberdeen. MD, 1988

* Certificate, Primary Leadership Management Course, U.S. Army, Ft. Campbell, KY, 1985

* Certificate, Maintenance Management, Central Texas College, Ft. Carson, CO 1981

* Certificate, Prescribed Load List, Central Texas College, Ft Carson, CO, 1980

* Certificate, Wheel Vehicle Maintenance Course, U.S. Army, Ft. Leonard Wood, MO, 1976

Contact this candidate