Manager Customer Service

Jonathan Longo

Email: ********@**********.***

Address:

City: Fort Lauderdale

State: FL

Zip: 33304

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented engineer with strong educational background and experience in cabinetry, construction, architectural landscaping, plumbing, aquatic leisure maintenance, and electrical and communications wiring, supported by an abundance of professional work experience in all fields.

Educational Background:

High School Dipolma from Brookdale University, Lincroft NJ 1/2001 to 8/2005 (Science)

Job History / Details:

Summary

Experienced Food and Beverage Manager with over 15 years of experience in the hospitality field. My objective is to obtain a food and beverage managing position in a well established and reputable venue. My professional qualifications include; experienced managerial skills, consistently exceed sales goals by educating my staff on product knowledge and providing them with the tools to succeed, excellent customer relation skills thus creating return patrons, in-depth knowledge of restaurant systems and procedures, and use of my skills as a mixologist and certified Sommelier to create unique cocktail lists and desirable wine lists.

Highlights

Dynamic, friendly hostess

Natural leader

Honed marketing skills

Strong work ethic

Supervisory skills

Passion for customer satisfaction

Inventory control and record keeping

Conflict resolution techniques

Point of Sale (POS) system operation

Bilingual in English and Spanish

Food service background

Culinary arts education

Proven cost-control expert

Staff development talent

Full service restaurant background

Employee recruitment expertise

Trained in performance and wage reviews

Accomplishments

Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus Designing martini and cocktail menus with my own creations. substantially saving money on liquor cost by working with the liquor proprietors to get the best deals on their premium products.

Experience

May 2012 to Current

Atlantic Resort and Spa Fort Lauderdale, Florida

Food and Beverage Manager

Carefully interviewed, selected, trained and supervised staff.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Scheduled and directed staff in daily work assignments to maximize productivity.

Interacted positively with customers while promoting hotel facilities and services.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Became fluent in all the trouble shooting processes with Aloha POS ans SMS systems

Designed cocktail list for both of the venues.

I cut the liquor cost of the property by 10 percentage within a six month window.

June 2010 to May 2012

Ocean Manor Beach Resort Ft. Lauderdale, FL

Manager/Head Bartender

My duties included an array of different restaurant and bar skills; in charge of inventory and placing liquor orders while consistently maintaining an acceptable liquor profit margin, trained and educate servers and bartenders in alcohol awareness, liquor brands and sales techniques, aquired detailed knowledge of menu items and food preparation, orchestrated staffs schedules, and developed a very in-depth knowledge of all POS systems.

April 2008 to June 2010

Casablanca Cafée Ft. Lauderdale, FL

Bartender

Provided excellent customer service, while consistently exceeding sales goals Recommended changes to management based on patron requests. my expertise was in providing exceptional cocktails in a fast-paced environment - added specialty cocktails .

10/2005 to 12/2007

Palm Grill Restaurant Fort Lauderdale, FL

Bar Manager/Head Bartender

Prepared cocktails for both bar and restaurant servers in a very fast paced beach bar.

Taking inventory of all alcohol and placing liquor orders.

Prepared work schedules for bartenders.

8/2001 to 9/2005

Manhattan Steakhouse Oakhurst, NJ

Bar Manager/Head Bartender

Prepared cocktails for both bar and wait staff and patrons in a 4 star restaurant.

Created drink and wine lists.

Prepared work schedules for bar staff.

Responsible for inventory and ordering of all bar supplies.

Education

2011 Florida Medical Training Institute Coconut Creek, Florida

State of Florida Licensed EMT/Paramedic Paramedic Science

2005 Sommieler Institute Ocean Township, New Jersey

Certified Sommelier Wines and Wine Service

2001 ABC Bartending School Ocean Township, New Jersey

Certified Bartender Bartending

Brookdale Community College Lincroft, NJ

Restaurant Management

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