Customer Service Manager
Resume:
Howard Holland
Email: ********@******************.***
Address:
City: Springville
State: UT
Zip: 84663
Country: USA
Phone: 801-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Seasoned customer service specialist with background in providing advice on diverse customer situations. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency Customer service professional dedicated to effective team management and customer satisfaction.
Educational Background:
High School Dipolma from Ricks College, Rexburg ID 1/2001 to 1/1974 (Gerenal)
High School Dipolma from Blackfoot High, Rexburg ID 1/2001 to 9/2012
Job History / Details:
Summary
Seasoned customer service specialist with background in providing advice on diverse customer situations.
Dynamic Customer Service Manager who leads diverse teams to achieve company goals.
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency
Customer service professional dedicated to effective team management and customer satisfaction.
Highlights
Adherence to high customer service standards
Conflict resolution techniques
Excellent time management skills
Meticulous attention to detail
Customer-focused
Client relations specialist
Skilled trainer
Effective problem solver
Team management
Accomplishments
Successfully recruited and trained new customer service representatives.
Played an instrumental role in increasing customer satisfaction over 40 years as Customer Service Manager and was owner also.
Reduced staff turnover over 40 years by implementing several well-received team and morale-building programs. And showing that I care for them and there lives.
Experience
July 2012 to September 2012
Chick - Fli - A West Valley City, Utah
Customers service host
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Assisted customers in person and via telephone.
Interacted with customers and retail buyers to expedite orders.
Maintained cleanliness and presentation of stock room and production floor.
Replenished supplies, bags and other materials at each cash wrap.
February 2012 to July 2012
Cracker Barrel Springville, Utah
Dishwasher
Earned management trust by serving as key holder, responsibly opening and closing store.
Cross-trained and provided back-up for other customer service representatives when needed.
Maintained cleanliness and presentation of stock room and production floor.
Recommended alternative items if product was out of stock.
Developed reputation as an efficient service provider with high levels of accuracy.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
March 2011 to October 2011
Va Canteen Service Salt Lake City, Utah
Front End Head cashier
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Communicated with vendors regarding back order availability, future inventory and special orders.
Cross-trained and provided back-up for other customer service representatives when needed.
April 2010 to February 2011
Wendy's Springville, Utah
Cook and Cashier
Earned management trust by serving as key holder, responsibly opening and closing store.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Cross-trained and provided back-up for other customer service representatives when needed.
May 2007 to February 2010
Evanston Wyoming, Wy
Night Auditor
Assisted customers in person and via telephone.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
Earned management trust by serving as key holder, responsibly opening and closing store.
June 1992 to November 1997
R & R Duchsen, Utah
Owner
I was the owner and took care of all of the store business.
Education
71 Ricks College Rexburg, Idah
Gerenal
Studies all Subject and no minor and also went to college there in 1974.
1971 Blackfoot High Blackfoot, Idah
High School Diploma All subject
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