Customer Service High School

Maria Valdez

Email: ********@**************.***

Address:

City: HOUSTON

State: TX

Zip: 77076

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a medical receptionist position that utilizes my extensive computer and medical knowledge and experience with client/patient service.

Educational Background:

High School Dipolma from Visible Changes University, Houston TX 1/2001 to 2/2005 (Hair Stylist)

High School Dipolma from Jefferson Davis High School, Houston TX 1/2001 to 9/2012

High School Dipolma from University of Houston Downtown, Houston TX 1/2001 to 9/2012

Job History / Details:

Professional Summary

Seeking a medical receptionist position that utilizes my extensive computer and medical knowledge and experience with client/patient service.

Skill Highlights

Bilingual (Spanish)

Medical Assisting

Knowledge of medical terminology

Listening skills

Fast learner

Adaptive team player

Goal-oriented

Networking skills

Proficiency with EMR systems

MS Office proficient

Strong organizational skills

Problem resolution

Staff training/development

Excellent communication skills

Energetic work attitude

Customer service expert

HIPPA compliance

ICD 9 forms

PCM Prime Clinical Manager

On Staff Software

Professional Experience

July 2011 to Current

GI Specialist of Houston Houston, TX

Medical Assistance/ Receptionist

Provide support to the head physician in administering medications to patients accurately and promptly

Communicate with the patients and gather information about their aliment, health, medical history and measure their vital signs, weight and height

Schedule and confirmed patients information, collected copays and other medical records, perform secretarial tasks.

Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service.

Determined prior authorizations for medication and outpatient procedures.

Scheduled surgeries and procedures in conjunction with Surgical Coordinator.

Maintained patient privacy and confidential patient information.

July 2007 to August 2011

Medical Assistant Houston, TX

Houston Digestive Diseases Consultants

Provide personal assistance to translate for physician/ professor.

Record patients medical history,vital statistics and information such as test results in medical records.

Prepare treatment rooms for patient examination,keeping rooms neat and clean.

Interview patients to obtain medical information and measure their vital signs, weight and temperature.

Authorized drugs refills and provide prescriptions information to pharmacies.

Scheduled and explain treatment procedures,medication,diets and physicians instructions to patients.

Verify Insurance,pre-cert for out patients surgery,check in and check out patients.

Assisting and Caring for others providing personal assistance medical attention,emotional support or other personal cure to others such as co workers, customers or patients.

Coordinated luncheons with Pharmaceutical Representatives.

January 2005 to May 2006

Altivia Corporation Houston, TX

Receptionist

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Assisted customers in person and via telephone.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Computed, recorded, and proofread data, records and reports.

Provided daily support as the company's only bilingual Spanish/English customer service representative.

Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

Directed calls to appropriate individuals and departments.

November 1999 to February 2005

Visible Changes (Galleria) Houston, TX

Hair Stylist

Work with Armstrong McCall Professional Beauty Supply as their Sales Representative .

Shared product knowledge with customers while making personal recommendations.

Built relationships with customers to increase likelihood of repeat business.

Maintained friendly and professional customer interactions.

Keep work station clean and sanitize tools .

Analyze patrons hair and other physical features to determine and recommend beauty treatment or suggest hair styles.

Developed new styles and techniques.

Education

1999 Visible Changes University Houston, TX

License Hair Stylist

Continuing Education in [Sanitation ]

1998 Jefferson Davis High School Houston, TX

High School Diploma

University of Houston Downtown Houston, TX

Some College

Accomplishments

Promoted to Team leader within 2 months of just being on the job.

As team leader achieved revenue objective by making sure all staff was interring and verifying all insurance correctly.

Marketing

Developed new business and referrals by 40 percentage which resulted in new revenue growth within six mounts of being on the job.

Supervision

Generated over more than 880,000 for the company Visible Changes

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