Customer Service Quality Control

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Objective Technical Skills Coursework Work Experience Education Awards/Accomplishments

Thomas J. Steckbeck

tsteckbe@ycp.edu441 Country Club Road York, PA 17403 717-***-****

Objective:

To obtain a co-op within the Mechanical Engineering field for Summer 2012.

Technical Skills:

. Ability to multitask several objectives simultaneously

. Proficient in SolidWorks, MatLab, Microsoft Office Suite

. Experience with laboratory equipment and safety procedures

Coursework:

Strength of Materials

. Used Tinius-Olsen Tensile Tester, Torsion Tester, strain gauges, and other equipment to

test the strength and discover the properties of several materials including steel,

plastic, aluminum, and cast iron

. Composed comprehensive lab reports to effectively communicate and display results from

laboratory testing

Thermodynamics

. Developed understanding of fundamental laws that govern engineering processes involving

energy transfer, heat, and work

. Applied these laws to study thermodynamic devices including power plants, internal

combustion engines, and air conditioning/refrigeration systems

EPADS II Engineering Practice and Design Studio

. Worked with a team of six to design and construct an automated bean filling machine

that met written design specifications

Operations Management

. Covered topics of discussion including product/service development, forecasting,

facility layout, quality control, and project management

. Worked with team of four to tour local manufacturing company and complete detailed

report and multiple presentations discussing suggested improvements to quality control and

lean manufacturing.

Work Experience:

Center for Teaching and Learning Engineering Physics Tutor, York, PA

. Assist students with grasping engineering concepts

. Work with professors to schedule appropriate tutoring sessions

Customer Service Representative, U-Haul Moving and Storage, York, PA

. Use computer to prepare rental contracts and reservations

. Inform customers of services and rates

. Assist in resolving customer objections and disputes

. Perform preventative maintenance on rental vehicles

August 2010 PresentJune 2010Present

Education:

York College of Pennsylvania, York, PA

. Pursuing Bachelor s Degree in Mechanical Engineering, Business Administration Minor

. Completed Five Semesters, 3.94 GPA

Awards/Accomplishments:

Eagle Scout Award

. Achieved after 13 years of participating in the Boy Scouts of America program

. Held several leadership positions and managed a troop of 30 teenagers, ages 12-17

Alpha Chi National Honor Society Member

. Inducted into Pennsylvania Delta, Chapter 162

October 28, 2008

October 1, 2011

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