Project Manager Customer Service

John Cahill's MSL Experience

Leadership Introduction

I. Leadership Concepts

II. Leadership Recognition

III. Leadership Ethics

IV. Verbal & Written Communication

V. Life Long Learner

Personal Interests

Resume

Professional Recognitions and Letters of Recommendation

Resume

John T. Cahill

3104 Southwest Randolph Avenue . Topeka, KS 66611 . 785-***-**** . ***********@***.***

Information Technology Leader

Multifaceted and solutions-driven information technology executive with a 20+-year track

record of strategically focused experience in the design, implementation, and management

of highly successful IT organizational infrastructures. Hands-on experience leading all

stages of system development efforts combined with the desire to drive for effective and

efficient work while applying both reactive and preventive leadership to achieve quality

results. Critical thinker and adept negotiator, expert in managing people, technology, and

processes. Outstanding program leader with the demonstrated expertise in software

development, database support and administration, IT infrastructure and network design and

support, and network security. Key strengths in:

Database Management . Disaster Recovery . Project Management . Network Administration

Data Mining . Process Improvement . Contract Management & Negotiation . Data Warehousing

PC Repair/Upgrade . Software Development/Management . Customer Service . Team

Facilitation

Budget Management . Staff Leadership, Training & Development

Certified HIPAA Professional (CHP)

Experienced in IT operations management, project management, helpdesk operations, an

AS/400, network, and database management and administration.

Programming proficiencies Java, VB.NET, and HTML.

Decisive leader experienced in all phases of project development and execution with a

proven track record of delivering results within time and budget constraints and customer

specifications.

Articulate communicator with exceptional public speaking and technical

writing/instruction abilities.

Professional Experience

Information Systems ManagerMichigan Primary Care Association, Lansing, MI 2005-

Present

Led the day-to-day information systems functions with managerial responsibility for a

team of information systems specialists, network administrator, and data center manager

including performance evaluation and development. Project Manager for large Data Warehouse

consisting of six distinct Electronic Medical Record applications. Technical liaison and

resource for community health centers nationwide, providing clinical information and

technical support of Windows 2003/2008/MS Exchange servers, Windows XP/Vista/2007 devices,

desktop PC and laptop hardware/software, performance tuning, and software testing.

Co-authored a study on chronic disease care utilizing data from Data Warehouse and

developing data mining techniques to obtain data on chronic diseases by race, ethnicity,

and insurance coverage for the funding of HDC initiatives. Study published November 2009.

Functioned as the lead IS Specialist for the Asthma II Collaborative, Infant/Perinatal

Oral Health Project, and Cancer Demonstration Project, leading the testing and

implementation of disease registries at each site.

Skilled in database design, credited with the design of a patient tracking system for the

National Asthma Collaborative.

Maintained data content and integrity of a large data warehouse consisting of OLAP cubes

with approximately 1 million patient records, developing statistical reports utilizing

data gathering and data mining techniques and SQL and Crystal reports.

Contract administration responsibility for the management and distribution of schedule

A s, Service Level Agreements (SLA), and relevant information for 170 existing customers

and potential clients.

Project manager for multiple projects including the migration to electronic medical

records, interfacing lab and registry providers, and the interfacing of multiple vendors

with data warehouse and statistical data gathering.

Developed instructional courses for new software and other MIS related technology

information, providing hands-on and web-based training to collaborative and health center

staff.

Assist in the development of EMR-to-registry interfaces and data imports/exports while

supporting teams in implementing clinical information systems within their health centers.

Network AdministratorCair Paravel Latin School, Topeka, KS 2007-Present

Provide operational direction and oversight to all computer related operations throughout

grades K-12 in the school system, including defining equipment, software, and operating

system requirements, server configuration, network infrastructure, backup and recovery

plans, network security, and mail systems. Technical expertise in the analysis and

resolution of network and system performance issues. Created and administered IT policies

and permissions, technical and user procedural documentation, and training materials.

Designed and constructed a training computer lab for grades 3-12, providing training

programs in basic keyboarding, general MS Office Suite, and programming technology.

Information specialistMichigan Primary Care Association/KAMU, Lansing, MI 2001-2005

Direct responsibility for leading clinical information support functions for 170 sites

participating in the Health Disparities Collaborative including the development of

technical training programs and resources. Lead IS specialist for the Asthma II

Collaborative, Infant/Perinatal Oral Health Project, and Cancer Demonstration Project,

responsible for the testing and implementation of disease registries at each site.

. Assisted in the development and support of clinical information systems and EMR-to-

registry interfaces within health centers.

. Led numerous technology projects including the launch of a training curriculum and

scheduling database for multiple programs; designed a patient tracking system for the

National Asthma Collaborative.

. Performs Visual Basic programming and debugging; Windows 2003 intranet and Microsoft

Exchange Server administration; set up and support of Windows XP devices; troubleshooting

of desktop PC and laptop hardware/software problems; and software patch application,

performance tuning, and software testing.

AS/400 Systems AdministratorDiamant Boart Inc., Olathe, KS 1998-2001

Served as systems administrator for two AS/400 systems and three remote sites,

responsible for the administration of SQL and DB2 databases and security administrator for

the AS/400 and Novell LAN. Supervised multiple shift operations and staff with financial

responsibility for the preparation of hardware, software, and training expense budgets.

Designed and implemented the company s website and ASP, configured IIS servers for AS/400

web access, and LAN/WAN technologies for accessing the AS/400.

Led all phases of project design and implementation that include the upgrade of multiple

AS/400 systems to version 4.2; installation of an AS/400 connection, web access to the

AS/400 using Secure Way Host on Demand, and the automation of nightly, month-end, and year-

end processing.

Debugged RPG programs, both third-party programs and those written in house while

upgrading hardware and OS/400 operating systems.

Created software builds, including Windows 9.x/NT 4.0 and Novell Client, for the external

sales force.

Project leader in the development of a disaster recovery and availability management plan

utilizing Mimix Technology.

AS/400

Systems AdministratorIMI Systems/IBM, Boulder, CO 1998

Directed AS/400 system administration and network/security administration activities and

staff functions across all shifts.

Wrote programs to automate RPG and CL processes and troubleshoot and resolve complex

hardware, software, and communication problems.

Designed and implemented LAN/WAN technologies to facilitate access to the AS/400;

configured TCP/IP access to the AS/400, utilizing Client Access Express for Windows 9x,

NT, and 2000.

System Software Programmer AnalystKansas Highway Patrol, Topeka, KS 1996-1998

Functioned as AS/400 system and database administrator for eight highway patrol troops,

responsible for coordinating 365/24/7 on-call service. Maintained all system hardware and

software operability and performance, accountable for the installation, configuration, and

upgrade of all computers and systems.

Orchestrated the rollout of AS/400 access to all eight troops, coordinating the

configuration and installation of AS/400 access from PC clients while creating programs to

automate specific tasks, using RPG, COBOL, and CL.

Applied new operating system releases; installed and configured new AS/400 equipment;

configured TCP/IP access to the AS/400 using Client Access Express for Windows 9x and NT.

Installed and configured Windows NT and Novell Servers; installed and configured Windows

NT Workstation to operate on a Novell Network; installed Novell Client software and

GroupWise 5.2.

Designed and executed back-up and disaster recovery procedures.

Network Control Technician IIKansas Department of Revenue, Topeka, KS 1987-1996

Education

Southwestern College . Winfield, KS

Masters of Science Candidate, Leadership (2012 . GPA 4.0)

Bachelor of Science, Computer Science (GPA 3.4)

Washburn University . Topeka, KS

Computer Information Systems/Programming Studies

Professional Certification

Certified HIPAA Professional (CHP - 2012)

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