Customer Service High School

Gail Dancy

Email: ********@******.***

Address:

City: Mobile

State: AL

Zip: 36618

Country: USA

Phone: 251-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Service Representative and Dispatcher with proven ability to establish rapport with clients.

Educational Background:

High School Dipolma from John S Shaw High School, Mobile AL 1/2001 to 5/1976 (General Studies/Continuing Education)

High School Dipolma from University of South Alabama, Mobile AL 1/2001 to 9/2012

High School Dipolma from Faulkner State, Mobile AL 1/2001 to 9/2012

Job History / Details:

Career Overview

Results-driven Customer Service Representative and Dispatcher with proven ability to establish rapport with clients.

Work Experience

May 2005 to April 2012

Dolphin Line, Inc. Mobile, AL

Customer Service

Confer with customers and drivers by telephone, email, web-sites and satellite system to provide information, take orders, provide updates and tracking, negotiate freight rates, provide driver information and resolve complains. Keep records of customer/driver interactions and transactions, recording details of inquires, complains and comments as well as actions taken. Procure freight orders for out-bound and in-bound freight with customers and brokers. Maintain documents for customer/driver accessorial charges and rates. Tom McLeod and Tiny Term Software.

9/29/2012 12:00:00 AM

Overnite Transportation, Prichard, AL

Billing Clerk/Customer Service

Computer billing from customer bill-of-lading, tracking and taking pick-up request from customers; entering driver's daily delivery receipts; cash reports and balancing from daily collections; match all OS&D receipts to exception reports. Customized Software

9/29/2012 12:00:00 AM

USF Dugan Freightways, Prichard, AL

Customer Service/OS&D/ Dispatcher

Tracking freight for Mobile and Dothan, AL terminals; entered driver receipts from driver daily routes; cash report and balancing from daily collections; taking pick-up request from customers; all OS&D duties; dispatched and manifested for all drivers in the Dothan, AL terminal and relief dispatcher for Mobile; prepared manifest for over-the-road drivers and reported in-coming freight to break and hub terminals. Customized Software.

9/29/2012 12:00:00 AM

Gulf Coast Intermodal, Theodore, AL

Accounts Payable/Receivable

Invoicing customers, receiving and posting payments to accounts; bank reconciliations; General journal entries, General ledger balancing; daily deposits; calculation of time and mileage, end of the month reports and balancing. Tom McLeod Software

Educational Background

John S Shaw High School Mobile, AL

High School Diploma

University of South Alabama Mobile, AL

General Studies/Continuing Education

General Studies and Accounting Courses

Faulkner State Gulf Shores, AL

Accounting

Completed 2 semesters in Accounting

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