Customer Service Quality Assurance

Barbara Brewton

Email: ********@*********.***

Address:

City: Claxton

State: GA

Zip: 30417

Country: USA

Phone: 912-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic and well-organized Case Administrator with over 26 years of experience in case management, data entry and customer service.

Educational Background:

High School Dipolma from Savannah State University, Savannah GA 1/2001 to 6/1984 (Business Administration)

Job History / Details:

Career Overview

Enthusiastic and well-organized Case Administrator with over 26 years of experience in case management, data entry and customer service.

Skill Highlights

Meet deadline

Self-starter

Administrative support

Quality assurance

Lotus Notes

Scheduling

Calendaring

Work in diverse environment

Attention to detail

Microsoft Office Applications including spreadsheets, databases and word processing

Filing and data archiving

Multi-Task Management

Time Management

Professional Experience

July 1986 to September 2012

United States Bankruptcy Court Savannah, GA

Case Administrator, Case Manager, Intake/Docket Clerk

Case Administrator. Processed electronically filed cases. Managed the progression of newly opened bankruptcy cases by performing docketing, quality assurance, noticing and related administrative/clerical tasks. Scheduled Meeting of Creditors and Confirmation Hearings on the calendar within the Bankruptcy Rules deadlines. Sent notices and orders to creditors through the bankruptcy noticing center. Issued orders for garnishments, payment of filing fees in installments, and salary deductions. Processed converted, split, reopened, and transferred cases. Ran a variety of quality control reports. Picked up incoming mail, received, filed stamp and sorted mail. Received customers. Provided technical assistance to attorneys and creditors in the filing of electronic documents. Performed all duties as cashier. Closed out cash register drawer at the end of the day, verified funds were correct, and transmitted funds to the reconciliation clerk. (June 2004 to September 2012)

Case Manager. Scheduled miscellaneous hearings. Examined documents to determine appropriate wording for docket entry. Made docket entries on the computer. Entered Discharges, Dismissals, and Claims. Processed Motions for Relief from Stay, Motions to Avoid Liens, and Confirmations. Closed cases. (August 2000 to June 2004)

Intake/Docket Clerk. Received and examined all petitions and complaints for accuracy and issued deficiency notices as necessary. Kept chronological index of filings. Issued Summons in involuntary cases. Opened cases on the computer. Scheduled Meeting of Creditors Dates and Confirmation Hearings on the calendar within the Bankruptcy Rules deadlines. Sent notice of Meeting of Creditors through the bankruptcy noticing center. Examined Documents to Determine appropriate wording for docket entry and made docket entries on the computer (July 1986 to August 2000)

Education

1984 Savannah State University Savannah, GA

BBA Business Administration

Bachelor of Business Administration Degree in Office Administration

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